Business ProfileforRefijet

I am filing this complaint because of an injustice that ******** has done to me. I was misled by a Refi customer service rep when refinancing my **** The maintenance plan that I requested to purchase was not sold to me. Instead, he sold me some sort of engine coverage. I realized this after taking my car for maintenance. During the refinance process ******* overlooked that my husband was on the title. He then informed me that we should remove my husband from the title or else I could risk losing the interest rate I had at that time. He shared that interest rates were increasing and that removing him from the title would be the easiest option. He said they would handle everything. They would send me forms and I only needed to sign and return. I trusted him and did as he directed me to. I was concerned a higher interest rate would increasing my payment. He was very nice and convincing over the phone. I trusted that he was advising me well. When the papers arrived, I signed and sent them back. When it came time to renew my DMV tags, I was shocked to see it was $700. The prior year it was $466. I thought there must be some mistake. The *** requested a paper title correction on year 1st sold because when my husband name was taken off the title the year 1st sold changed as if I had just purchased the vehicle. I spoke with ************ at Refri Jet on 3/22/24 and she was rude, short and basically said that I had agreed to it. I disagree with her and request an investigation. She said she would request the audio files to review the conversation. I spoke to her again on 4/1/24 hoping for some answers and she said that basically there was nothing she can do other than refinancing my car again. She had not received the audio files. The position Refi Jet has put me in is unacceptable. I trusted them and they misled me. I am requesting they correct the mess they caused. I have owed my BMV since 2019. I have always been very responsible with my loan. Please help me.