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          Castlewood Doors and Millwork LLC has 1 locations, listed below.

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            Business ProfileforCastlewood Doors and Millwork LLC

            Doors
            BBB accredited business

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 1/25/2013

            Years in Business: 15

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            Doors

            Business Details

            BBB File Opened:
            2/1/2012
            Years in Business:
            15
            Business Started:
            2/26/2009
            Business Started Locally:
            2/26/2009
            Business Incorporated:
            2/26/2009
            Accredited Since:
            1/25/2013
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mr. Joel Algra, President
            • Ms. Tiffany Rowe, Accounts Administrator
            Contact Information

            Principal

            • Mr. Joel Algra, President

            Customer Contact

            • Mr. Joel Algra, President

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/21/2023

            Complaint Type:
            Advertising/Sales Issues
            Status:
            Answered
            June 14th, I emailed the owner, *******************, to resolve the issue on our own. He hasn't responded to my email, tired of constant back and forth, it's been a project since Feb 2023.We have a failure to deliver the product as per our agreement.In early February, ****** and I agreed to a project, I pay for half before the project would start.At this point, no design had been created, so zero design time had been spent. (we even changed designs before the project started, zero design time)We had the wrong measurements, which I pointed out. I reminded the team to look at the previous emails, floor layouts, and pictures I provided of the work site. This change to correct the dimensions took a long time, which added to the confusion on which door is which measurement.We had multiple billing problems, even simple questions would take weeks or multiple days to answer.Billing problems, correcting measurement mistakes, product questions took weeks or days. I was very concerned and reached out to **** the owner. We agreed to a few changes, but those changes never occurred.Then ***** (project manager) then mentioned, my project needs the bifold doors tracks for another $600, and the team cannot install them. (never was this mentioned) This was another surprise and delay. Then I was told the doors would come till late August or September, which our agreement was *** or June. I asked *********************** for the invoice, which shows the total bill, already paid, and remaining balance. She Would not provide that information.For two designs, countless mistakes, and basic questions. I feel that administrative hour costs that were added are extremely over the top. no customer or business could justify that cost.I am requesting 75% refund on the initial Deposit of $7,378.69, which is $5,534.02.The partial refund you have already issued was $3,531.69, leaving the remaining requested balance $2,002.33 Leaving $1,844.67 to pay for your design team and administrative hours.
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            Customer Reviews

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            How BBB Processes Complaints and Reviews

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