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Business ProfileforAssociates In Family Dentistry
At-a-glance
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Business Details
- Location of This Business
- 15425 E Iliff Ave, Aurora, CO 80013-1089
- BBB File Opened:
- 1/28/1992
- Years in Business:
- 33
- Business Started:
- 8/1/1990
- Business Started Locally:
- 8/1/1990
- Type of Entity:
- Partnership
- Business Management
- Dr. Dominic Toriggino, Owner
- Ms. Judy Hunter, Financial Manager
- Dr. Timothy S. Biel, Owner
- Dr. Neil J. Kruglet, Owner
- Ms. Lisa Lash, Practice Manager
- Contact Information
Principal
- Dr. Dominic Toriggino, Owner
Customer Contact
- Ms. Lisa Lash, Practice Manager
- Additional Contact Information
Fax Numbers
- (303) 750-4637Primary Fax
- (303) 750-4637
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
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Most Recent Customer Review
Aster Z
06/09/2023
Associates In Family Dentistry Response
06/13/2023
I am sorry that the patient feels misinformed regarding treatment. As we explain when reviewing the treatment plan with the patient, patient is responsible for the full treatment regardless of estimated coverage. As a courtesy to the patient, we only collect their estimated portion and bill the insurance for the remaining portion. We did follow ** with insurance multiple times, even sent a fax with their requested information.
When calling them this week, they told ** that they did not receive our fax (that we send in January). We did fax and mail the information yesterday, June 12, 2023 for proper processing by the insurance. I did talk with the patient on Friday and told her I will call the insurance ask them why they denied the claim and follow up with her. She asked for an email follow up.
This was all done on Monday as promised to her. Patient did tell me that she has already sent a bad review to BBB. I told her that was unfortunate, since we hadn't spoken to the insurance.
We are doing everything to follow ** on this claim. It's out of our control when the insurance sends a denial. Hopefully, the insurance will process the claim quickly once the either receive the fax or the mailed information.
Patient did pay the estimated patient portion at time of service, I agree. The current balance on the account, should be the insurance responsibility.
Customer Response
06/13/2023
Customer Response
06/13/2023
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