Customer ReviewsforWideOpenWest Finance, LLC

I canceled services on March 28th, and also revoked autopay. The company stated that I would be receiving a new bill with a prorated amount due to cancelling service. On April 2nd the company used the revoked autopay to still remove money from my bank account. When I contacted the company a representative told me that it would take 21 business days for issuing a refund which is terrible business practices when they will take money immediately but do not want to issue a refund in a timely manner. The representative told me if I do not wish to wait the 21 days to call my bank to dispute the charge. The internet service constantly goes out with zero communication from the company about when services will be restored

We disconnected our service with WOW 9/30/2023. We have CONTINUED to be billed for service after this and even had a different carrier hooked up to our systems.When WOW tried to auto-debit our account, we stopped payment. This has since accumulated to add another $110.00 to our supposed bill of $57.00!!!!!WOW has since sent our information to *********************** in **. They are just as screwed up as WOW. I faxed SEVENTEEN pages to Eastern documenting all our last payments to WOW, showing we did not OWE them a **** cent!!! They never even researched it, just sent back a second letter demanding payment of $168.00.We have been going through this since 10/2023 to now and I know we are not finished. I have filed a complaint with ***************************** Gvt as well against WOW. Horrible, horrible customer service.I went round & round with them for months with them trying to tell me the charges were for equipment, late charges, anything they could think of. They DIDN'T EVEN KNOW what they were talking about. As far as equipment, I have tracking receipts that show when items were received back to WOW.I advise anyone who wants to continue with this carrier to be very cautious. They will **** you for fees & charges you know nothing about or that don't even relate to the service at hand.I have also filed a complaint with the BBB in ** against this scam of a collection agency. If you look up the *********************** in **, they have NR and nothing but complaints of the same nature as mine.Now, I am looking into options of filing a Class Action Lawsuit - against both companies.

Asked for a simple name change on the account. They kept hanging up on me (even the supervisor). I would not trust a company with your internet if they can't complete something as simple as that.

Absolutely the worst customer service in the industry. You can't cancel your service without jumping through the multitude of hoops, which is a policy some bonehead in corporate thought was a great idea. Who in their right mind decided a "payment date" is an authentication method?! I would have cancelled the service via the website, but the website was designed by an incompetent intern. I would have never been a customer if there was an other option in my area, but I got stuck with a less than superior service. It took 4 different personnel before they would even process my request. The 4th person ("manager") miraculously was able to disconnect the service. Their policies are garbage and their "team" of customer service members are inadequately trained to process claims or requests. Rating this company and service with anything above ZERO is being generous. Their trash service is a direct reflection of their trash customer service staff, aside from the technicians.I will not use WOW in any future homes if there are alternative options available. I will avoid neighborhoods if that is the service "suggested" and/or contracted just to avoid this awful service.

I waited nearly 2 weeks for WOW to send me the prepaid shipping label and a box to send their equipment back to them. I canceled service with them. Upon receiving the box, I shipped the equipment out the following day at ********** They accepted ***** packages. It is now over a month later and I am receiving a bill for $687.70 for unreturned equipment and other charges. There should be no charges at all. I paid my last bill. I should be clean from any obligation from WOW. I called today 2/20/24 after receiving this bill and got the tracking number for the return label. It shows no history. I am no longer in possession of the package and it lies on ***** and or ********** I am not responsible for another person or company losing the package!! WOW will not discuss solutions with me until their investigation is complete. I AM NOT PAYING THIS BILL FOR EQUIPMENT I DID NOT LOSE, THAT I INDEED DROPPED OFF TO BE SHIPPED!

since i am a poor person with no income and dissabled got price down to $30 a month from like $100 ever since they disconnect me many times an hour cant completely read news weather anything the modem they provided me has given unreliable service and gets very hot and threw sparks a few times now they want to charge me a modem warranty service for more money and wont send me a new one this company *****

Their service is spotty and slow even though they say it's faster. Their customer service is horrible and they probably aren't the only ones as they outsource it to another country. I get the run around and they give different numbers to contact. Just horrible.

Do not use! Worst customer service experience I have ever experienced. I closed my account in June and I have still been getting billed for service past when I closed my account after moving out of my house. They are also claiming there is outstanding equipment that I am being charged for. After calling customer service I was told to wait for a final updated bill as there was a delay in equipment returns and it may not have been updated. After being told that I received a collection notice in the mail for the unpaid total I called customer service and explained the issue. After being on the phone for an hour and being transferred to a supervisor I was finally told that all of my equipment had in fact been received and there was an error for my final bill. I paid the corrected amount and asked that they contact the collection agency and explain that it was a mistake on Wows end. I was told this could take several business days and therefore I asked to be called with an update to receive a phone call with an update. Never got a call back from them and now I have a collection filed on my credit report. This should be considered a fraudulent business. Looked online and found several stories where other people reported being billed for equipment they had returned after closing their account.

Worst service you can have! They are charging me 9k to cancel!

I would give them less than ZERO if possible. And I will never use their service anymore and will try my best to convince others to not to either. I was trying to cancel my service. I chatted with 5 online agents and called 5 times. The only answer I could get was (online agent) "sorry we cannot do that, you have to contact the hotline". ( on the phone): "we have a promotion that can save your money. And sorry you have reached solution center , we are not service provider ". Looks like this is their new strategy to annoying the customer enough so that the customer just give up. This is the worst customer service, and I don't understand why there is no laws to punish them. Stay away from WOW internet/TV/phone service!