Business ProfileforSprings Automotive Group

Bought car on 2/5/22. I didn't receive the purchase paperwork until three days after we purchased car. I was STUNNED to see a $599.00 fee for "Recovr"! I was STUNNED to see a $995 fee for "Theft" (I still have NO clue what this is for)! I had to fly to ***** on business, so I was out of pocket and couldn't reach out to SAG to find out what these charges were for. I finally emailed Lon/Finance Mgr on 3/31/22 & told him we wanted a refund of the Recovr fee. I received NO reply. I called on 4/7/22 & very briefly spoke with *** (who , in turn, told me that I should speak with Lon - I told *** that I did email Lon the prior week but hadn't heard back from him - so *** transferred me to Lon. I told Lon that we wanted a refund of the Recovr fee - he played dumb & said he'd never been asked for a refund like that, so he'd have to talk to the Owner (who was conveniently "out of town until the following Monday or Tuesday"). I emailed Lon the following day, putting my refund request in writing. I never heard back from anyone. I followed up with an email to Lon on 4/19/22 telling him I've been trying to get the refund since 3/31/22 and that it's not fair to keep us hanging this whole time. I never heard back from anyone. I'm disgusted with this dealership - they add fees to your purchase without mentioning it. As we got up and were leaving his office (4 hrs. purchase), Lon mumbled something that we didn't want our cell phones going off all weekend, so he wasn't adding our cell phone #'s until we got the car. We were very puzzled & had NO clue what he was talking about - as it turns out, that was related to the $599 Recovr fee that he told us NOTHING about! We didn't know about it until we glanced through the paperwork later. Dealerships should NOT add *************** to your contract without going over it with you. I called Recovr on 4/7/22 and they said that they couldn't help me with the refund - because it was the Dealership who added it.