Business ProfileforFamily Trucks & Vans Inc.

I bought a truck 2016 Ram **** in Jan 30th, I paid $5,000 cash down and the Financial Manager his name is ****, was trying to print the paperworks and he said the interest rate is higher than what they told me and it exceed the ******** law, so proceed to re-do the paperwork and I signed and took the truck home.I noted in the same day before I leave the dealer that the headlights were not working, the sales person said that is because the aftermarket parts components it is like that the I also told him that the power steering has too much play in the wheels and he said that is because the aftermarket tire caused, of course you think that if they are business for years they are the expert and they know. Well unfortunately that was not the case, I took a few days after to a friend shop and he found :1.- the power steering column had 2 loosened bolt and missed on and support of the sway bar broken. Repaired already due unsafe condition.2.- 3 bulb light were burned. Replaced already 3.- chassis and suspension arm was missing bolt and nut. Installed already 4.- **** left fender and front grill missing 6 bolts and loose parts. Corrected already Total bill paid after 5 day of the purchase $1,200 to have a safe truck to drive.Yesterday Mon 13th I received a text saying I need to go back to sign a new paperworks because the other ones are not acceptable from the financial credit union, and it was urgent to go and see them.I went today with my husband and they were printing a new contract and different conditions dont showing the *** additional coverage it was offered and included and told me to take it with my insurance company that cost and asking for additional bank statement. After all his comment to process the purchase, we told them to undo the deal, because that is not the original conditions we agreed and signed from both parties 2 weeks ago.So when we proceed to remove all our belongings and brought the truck back in absolutely better conditions that when I got it. They took the key and put in his pocket and refused to return the money because he said they need to inspect the car and return the money in another day, I asked to return the key back or gave me the money back since they were changing the conditions not me. And the Sales Manager was threatening my husband saying that he will sending my husband to jail because they are whom has the control etc. etc. and they are doing on their way. My husband proceed to call the police to come to the car dealer office to get this solved and then he came inside the office again and looking to talk to the owner but they said they were the managers. They were laughing saying good luck with the police but they wont return the money. And looking how upset my husband was after this incident they proceed to gave him the keys for the truck and saying that they will be charging for the miles we used.