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      Country
          Country

          Find a Location

          D1 Auto Credit has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • D1 Auto Credit

              10890 W Colfax Ave Lakewood, CO 80215-3810

            • D1 Auto Credit

              8595 Washington St Thornton, CO 80229

            Business ProfileforD1 Auto Credit

            Used Car Dealers
            Multi Location Business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Business Details

            This is a multi-location business.

            Find a Location

            D1 Auto Credit has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • D1 Auto Credit

                10890 W Colfax Ave Lakewood, CO 80215-3810

              • D1 Auto Credit

                8595 Washington St Thornton, CO 80229

              BBB File Opened:
              8/9/2013
              Years in Business:
              11
              Business Started:
              2/15/2013
              Business Incorporated:
              2/15/2013
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • DA Auto Group, Inc.
              Hours of Operation

              Primary

              M:
              9:00 AM - 6:00 PM
              T:
              9:00 AM - 6:00 PM
              W:
              9:00 AM - 6:00 PM
              Th:
              9:00 AM - 6:00 PM
              F:
              9:00 AM - 6:00 PM
              Sa:
              9:00 AM - 5:00 PM
              Su:
              Closed
              Business Management
              • Mr. Owner Karl, President
              Contact Information

              Principal

              • Mr. Owner Karl, President

              Customer Contact

              • Mr. Owner Karl, President
              Additional Contact Information

              Industry Tip

              BBB Tip: Buying a used car

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/19/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              *******************************************************************************
              Read More

              Customer Reviews

              2 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Levette D

              08/24/2023

              I gave this place $1800 down on a 2008 ******* Sonata! At the end of the day I owed them ****** for a 2008 ! Of course they came and repossessed my vehicle only after having it for not even a month ! My insurance lapsed ! According to the text messages from The General it was lapsed for three days ! When I went to the General car insurance website to pay my bill I was unsuccessful when I tried to pay over the phone I was also unsuccessful! After being on hold for almost 2 hours the general told me that their payment system was completely down and I would have to try Back every hour ! When I called *** to tell her I had been trying to take care of this she was rude disrespectful and very unprofessional! ******* at me saying that they told me that by no means was I to let my insurance lapse ! I also had auto pay thru the general ! I dont as under the impression that my insurance was ok! The general never notified me saying that my auto pay was unsuccessful yet they notified D1! Nonetheless *** told me that the finance company was reevaluating the fact that I m not able to pay my insurance therefore they chose to repossess my vehicle! I work 2 jobs and I have plenty of money to pay my insurance! I was not aware that my auto pay was unsuccessful! I also have solid proof that I was experiencing a lot of issues with malware on my phone as well along with the issues that the general car insurance was having with their payment processing! I tried to take care of this as soon as I was able ! But to no avail I was unsuccessful! I received a message from D1 that they were repossessing my vehicle because my insurance lapsed 3 days ! My payments are current! I am calling the state attorney general as well as dealer licensing on these scam artists !

              D1 Auto Credit Response

              08/30/2023

              Full coverage insurance must remain active with all vehicles financed by D1 Auto Credit until the loan is paid in full. This protects the finance company and the customer. There are multiple documents signed by every customer agreeing to and acknowledging this. We keep phone, email and text communication records for all interactions with our customers. You're interpretation of what transpired contradicts what our records show. Please let our office know if you would like a copy of theses exchanges to bring to the ************************ or the ***********************

              Local BBB

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