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          Rickenbaugh Cadillac-Volvo, Inc. has 1 locations, listed below.

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            Business ProfileforRickenbaugh Cadillac-Volvo, Inc.

            New Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            5 complaints closed in last 3 years

            2 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 2/1/1983

            Years in Business: 79

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Products & Services

            New Car Sales

            Business Details

            BBB File Opened:
            10/1/1951
            Years in Business:
            79
            Business Started:
            1/1/1945
            Business Incorporated:
            10/25/1965
            Accredited Since:
            2/1/1983
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Hours of Operation

            Primary

            M:
            8:30 AM - 6:00 PM
            T:
            8:30 AM - 6:00 PM
            W:
            8:30 AM - 6:00 PM
            Th:
            8:30 AM - 6:00 PM
            F:
            8:30 AM - 6:00 PM
            Sa:
            9:00 AM - 5:00 PM
            Su:
            Closed
            Business Management
            • Ms. Mary Pacifico-Valley, Owner
            • Mr. Nick S Pacifico, Vice President/General Manager
            Contact Information

            Principal

            • Ms. Mary Pacifico-Valley, Owner

            Customer Contact

            • Mr. Nick S Pacifico, Vice President/General Manager
            Additional Contact Information

            Fax Numbers

            • (303) 573-1401
              Primary Fax

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/16/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            In my lifetime, I have owned and leased about five Volvo cars. I have always loved Volvos however, the last two leases have been challenging. Previously, I had a 2019 XC40 R-Design, the first model year, and for the first six months of ownership, it refused to drive straight. Rickenbaugh Volvo, thought I was crazy. Ultimately though, it was a software issue, and Volvo eventually made it right, and Rickenbaugh apologized to me. My latest lease is a 2021 XC 60 R-Design (leased on December 2022), and this car has been brought into service serval times three years. Initially, in the first year, there was this annoying squeak from the right rear passenger seat. The service team resolved that. But, about a year later, it continued. I brought the car in four times, and more recently, about four weeks ago on 6/26/23. The car stayed with the dealership for about two weeks, and the service advisor said to me (after constantly telling me I was wrong), that they did find the issue and resolved it and returned the car to me on 7/7/23. However, about 48 hours after driving away from service, the problem returned. I have spent so much time trying to fix the issue over the lease term. I left a voicemail on 7/8/23 with the service advisor asking the manager to call me because the issue persists, and I have not been called back since. I emailed ************************* through LinkedIn on 6/25/23 (and he has yet to respond), but I did contact ***************************** on 7/6/2023 while the car was in service, and he was somewhat helpful. I am tired of chasing people at Volvo to get my issue resolved. I have never felt like such an unvalued and unwanted customer before. ********************** has wholly written me off. I just purchased a new *** because I am tired of this Volvo XC 60, its issues, and ultimately, I am so angry with how Volvo has treated me as a customer. (The XC 60 is just collecting dust, waiting to be returned at the end of the lease).
            Read More

            Customer Reviews

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            Local BBB

            BBB Great West + Pacific

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