Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Mountain States Toyota has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforMountain States Toyota

            New Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.44/5stars

            Average of 9 Customer Reviews

            Customer Complaints

            13 complaints closed in last 3 years

            5 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 4/30/2003

            Years in Business: 21

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Mountain States Toyota offers new and used auto sales.

            Business Details

            BBB File Opened:
            4/30/2003
            Years in Business:
            21
            Business Started:
            3/10/2003
            Business Incorporated:
            3/10/2003
            Accredited Since:
            4/30/2003
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Sonic Automotive
            • Mountain States Scion
            • Mountain States Toyota and Scion
            Hours of Operation

            Primary

            M:
            9:00 AM - 8:00 PM
            T:
            9:00 AM - 8:00 PM
            W:
            9:00 AM - 8:00 PM
            Th:
            9:00 AM - 8:00 PM
            F:
            9:00 AM - 8:00 PM
            Sa:
            9:00 AM - 8:00 PM
            Su:
            Closed
            Business Management
            • Mr. Tim Van Binsbergen, General Manager
            • Ms. Jody Caldwell, Customer Relations Manager
            Contact Information

            Principal

            • Mr. Tim Van Binsbergen, General Manager

            Customer Contact

            • Mr. Tim Van Binsbergen, General Manager
            Additional Contact Information

            Fax Numbers

            • (303) 412-0490
              Primary Fax

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            13 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/25/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            The circumstances are as follows: 15 Dec 2023: I placed an order #****** for a new car from Mountain States Toyota (MST) and was told I was #7 on the wait-list and that a $500 deposit was required (which I paid). 22 Dec 2023: I called MST for status and was told there was "no new allocation" from Toyota for the exact model of car that I had ordered, and that only more expensive models were available. 04 Jan ****: I informed MST that I wanted to cancel the original order and asked for a return of my $500 deposit. 17 Jan ****: I called MST to get status of my request for the return of my deposit and was told they "would get a check sent out tomorrow". 25 Jan ****: I called MST and was told "the check request had been submitted" but the salesperson, *************************, could not provide any status or details or any reason why, 3 weeks after I had asked for the return of my deposit, no information was available on the return of my deposit.
            Read More

            Customer Reviews

            9 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Laxia L

            01/26/2024

            Great experience. Honestly, my sale's person name *** kept me updated on when my car was going to arrived. He was completely honesty with me about my car and everything that came with it. Overall, this was a great experience and I would definitely come back to get another car from this dealership.

            Local BBB

            BBB Great West + Pacific

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.