Business ProfileforLexus of Greenwood Village

On March 2nd, I went to look for a new car. The sales person stated that he has a used car with 131 miles. He just saw this car upstairs and claimed that he didnt know the story. I test drove the car and we negotiated a price. I signed papers and was to pick up the car on Monday at 4pm. On Monday around 3:30pm I received a call that the car wouldnt be ready for pickup and the garage was backed up but what did my schedule look like for Tuesday. Tuesday afternoon came and I was told that this car couldnt be sold because of a software problem. I was told that I would be given the opportunity to purchase a new car at cost because of not being able to purchase the current car. Basically, I was sold a car that clearly couldnt be sold as both sales managers knew of this car and its history. In the end, I was not given the opportunity to purchase a car at invoice. I wasnt even given an invoice price just told it was about $2000 off MSRP. Also, checked with Lexus and the dealer sales person and manager should have done a ******************************************************* I found another used car but could agree on a price with the sales manager. There was no customer service at this ********************** dealership. The dealership also has safety issues. My partner tripped and fell in the garage as the step was not clearly marked and the garage light didnt come on automatically when entering the garage. I do not need anything from this dealership but felt the BBB should be informed.