Customer ReviewsforAutoNation Ford Littleton

AutoNation **** in Littleton presents a masterclass in incompetence and disregard for customer service. The nightmare began with a 90-minute delay in picking up my car for service, setting the tone for an odyssey of unprofessionalism. Despite their promise of a timely return, my vehicle wasn't ready for retrieval until 4:15 pm. The service executive assured me it would be delivered that evening, but as the clock struck 6:40 pm, there was no sight or sound of my car. An attempt to contact the dealership only revealed a conveniently closed service, leaving me stranded without a lifeline. The pinnacle of this debacle arrived in the form of the elusive **, *******************, who seemed to possess the Houdini touch when it came to vanishing acts. Despite the dealership's advertised closing time of 8 pm, ************** remained a phantom until 7:35 pm, adding insult to injury with the revelation that my car wouldn't materialize until the next morning. Even my offer to collect the vehicle personally was met with the baffling revelation that the ** lacked access to the very cars within his domain. It's astounding that a dealership flaunting a measly 1-star BBB Review rating manages to operate with such consistent disregard for basic customer communication and service. In a landscape where customer experience should reign supreme, ********************** **** in Littleton emerges as a paragon of ineptitude. From tardiness to false assurances and an astounding display of managerial incompetence by *******************, this dealership embodies a cautionary tale of how not to treat patrons. A 2-star rating feels like a charitable overestimation for an establishment that excels only in disappointing its clientele at every conceivable turn. If I could have given this dealership and its ******* stars, I would have. While it's too early to rate the quality of service done on the vehicle, I highly advised servicing your vehicle (and purchasing one) elsewhere.

WE had our truck in their shop for almost 5 months now. Diagnosis was it needs a new engine. We keep making follow up as to when it will be done . The service guy in-charge at first gave us a time frame that it will be about 3 months. We ask for a loaner but they wont provide us one saying that it is not covered with our warranty . We understand that but for the length of time that we don't have a car that is unacceptable. He even computed us that the company will spend around 15k if they give a loaner. How about us? So, because they can not fixed our truck the soonest possible time. We are the one who will suffer 15k to rent a car? We communicated with the service guy at least once a week but to no answer. We were so frustrated that he will only give us a reason that its not just us who has this problem. He even gave us the actual **** telephone number that will provide the parts., So now we have to call someone from **** and make follow **** This was supposed to be their job. Nevertheless my husband called **** because of frustration and we badly needed a vehicle. To our surprise the lady said that our case should have been place as priority but never was .thus, the delayed . So, Autonation blamed **** for not having the parts ( shortage as they say) and then **** blames Autonation for not placing it as priority. Who ever did not do their job . I do not know. I just want my truck fixed and get re imbursed with all the rides (lyft) from and to work. Right now we are still awaiting for any updates but no one call us yet. I wanted to raise this problem to the top and this practice is un acceptable (The fact that we are still paying for the truck) plus 5 months insurance and not even using it. If after this months and we still don't hear from them. I will have to do the next step which will be the attorney general. By the way, this is the third time that this truck is with them, same problem and this time it really needs a new engine.

Nonstop Mechanical/Electrical/Electronic/Service Issues 2014 F150 Crew Cab - 72K miles ******** at AutoNation ***** Mar 7th, 2022 1) March 7th Find audio not working.2) March 9th 1st time engine light comes on, misfiring, losing power.Wait hours at AutoNation.Told issue is "cracked spark plug.Travel 100+ mi R/T.Gas cost $30.3) March 15th 2nd time engine light is on, misfiring, losing power.Wait hours at AutoNation.Told another cracked spark plug.Told all plugs replaced.Assured problem fixed.Travel 100+ mi R/T.Gas cost $30.4) March 24th Rear end vibration.Tires appear cupped.Buy new tires at ****O Conifer.Technician finds huge dent on inside back rim = cause of vibration.Replacement rim = $303.Replacement tires = $1289.5) Apr 1st Unneeded Extended Warranty Add-Ons:> Mechanical = Cost $3901 > Glass = Cost $639: I request to cancel. Dealership says cannot cancel glass warranty but does not say why. 6) Apr 7th Receive warranty cancellation forms for $3901.Dealer confirms signed docs submitted to finance company.7) April 16th Electric locks not working.Search 3 days & find broken wire harnesses from back doors to body.I order new harnesses. I receive new parts 1 week later & replace.Replacement parts cost = $133.8) May 2nd Audio FINALLY replaced after 2 months wait.Original had SiriusXM.Replacement has no SiriusXM.Travel 100+ mi R/T.Gas cost $30.Find blown front speaker.I buy/replace new speaker.Replacement parts cost = $24.9) May ******* time engine light on.I find loose connections under hood.I tighten/fix, engine light off.10) May 12th 1+ mo, no warranty credit to loan.No reply from AutoNation to my inquiries.11) May 12th Other expenses = replacement parts, travel, & lost time:> Missing bed tie-down hooks = $64 > Loan payments = $1144 > ********************* = $660 > Winch (cannot use) = $350 > Various = $80; fuses; work tools; electrical tape, connectors > 20 ~ 25 hours lost time; repair

Will never do business with Autonation Ford Littleton again. I bought a certified used vehicle from them in April. The sales team said everything right to make me feel comfortable with the sale. The sales director Dennis stopped my wife and I at the door when we said we wanted to sleep on it and gave us a very well rehearsed speech about taking care of us and wanting to make us clients for life. We decided to purchase the vehicle the next day. It became apparent after a few weeks that there were some portions of the vehicle that were not in working order. Knowing it was a Certified vehicle when I bought it, I attempted to contact the dealership to arrange service. 5 phone calls with messages left went unreturned over the course of 2 weeks. Eventually a manager happened to answer the phone and promised a call the next day by Dennis. No phone call was received. I emailed the manager who promised a call the next day. Again no call, instead a very short and curt email asking what the problem was and when I could have it down for inspection. I take the car in and the service department has no idea why I am there or who I am. Dennis is nowhere to be found. The agree to take a look at it and give me a loaner. Id like to say that my experience got better from there but it did not. This review is already getting too long so I'll just summarize that the vehicle was in their shop for over 40 days to replace the struts, fix a roof rack and replace a switch for the mirrors (all items that were part of their alleged pre-sale inspection). They were supposed to fix the wireless charger and claimed that they did, it still does not work. I inquired about an extension on my 90 day warranty since it was in the shop for so long and was told I could buy one if I wanted it. It took me over 4 phone calls and emails to get my copies of the bill of sale and warranty paperwork. I contacted the general manager Jay S**** and left two messages concerning my experience. He took a week to return my calls and left a half hearted message stating that he talked to his service department and was told they were working on it. Bottom line is once the sale is done, they are done with you. Will never deal with them again