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          AutoNation Chrysler Jeep Broadway has 1 locations, listed below.

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            Business ProfileforAutoNation Chrysler Jeep Broadway

            New Car Dealers

            At-a-glance

            Customer Reviews

            2.2/5stars

            Average of 5 Customer Reviews

            Customer Complaints

            22 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Business Details

            BBB File Opened:
            3/22/1991
            Years in Business:
            33
            Business Started:
            2/21/1991
            Business Started Locally:
            2/21/1991
            Type of Entity:
            Corporation
            Business Management
            • Mr. Daniel Madigan, General Manager
            Contact Information

            Principal

            • Mr. Daniel Madigan, General Manager

            Customer Contact

            • Mr. Daniel Madigan, General Manager
            Additional Contact Information

            Fax Numbers

            • (303) 783-0308
              Other Fax

            Phone Numbers

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            22 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/06/2024

            Complaint Type:
            Guarantee/Warranty Issues
            Status:
            Resolved
            Purchased a vehicle on 4-21-23 that came w/90 day warranty. I also purchased an extended warranty through Autonation for $6542.00 with a company called Veritas. Had an issue with the vehicle making loud noise upon start a couple of days later after my purchase. Autonation said to take the vehicle to ***************** for repair, turned out it was cam shafts and a timing issue. They repaired one part of the timing issue but nothing else. The repairs on my vehicle were supposed to be the responsibility of Autonation since I had a 90 day warranty but instead they used MY Veritas WARRANTY to make repairs on my vehicle. There was still an issue because the incomplete repairs not done. My warranty has now expiredas a result of Autonation's action. I am owed my money back because I do not have the warranty I originallypurchased. After MUCH back and forth and assistance from corporate, Autonation said to take the vehicle to **************************. They did a diagnosis and it was the cam shafts and the timing. They too used my Veritas warranty to get ALL repairs done told to byAutonation. My vehicle has been in the shop from July to December. I finally received my vehicle late December 2023. I was told I would get a call back from ******, the director at Auto nation addressing my warranty issue. There were several iissues that took place during my purchase/repair period. Another being the emission issue was another thing failed on the dealerships part but that is so minor compared to the warranty I am paying for and cannot use. I feel discriminated against and not taken seriously because of the patience I have had with getting a resolution.I am paying for a warranty. I want a warranty or a refund of the amount listed below I paid to get it. I also submitted proof of email trail of issue from April through June. There is also documentation on car fax that shows autonation completed repairs in December, which they did not do. This has been the worst experience ever.
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            Customer Reviews

            5 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Edward F

            02/20/2024

            Sales team is great. Recently bought a new Jeep and our advisor was very helpful and went the extra mile. Service team is another story. We own a **** Jeep that we brought in for recall work and oil change. The vehicle left barely running with a check engine light on. Spoke with my service advisor who stated "it came in that way/nothing we did caused this."We have owned this Jeep since it was new and done 99% of the maintenance at a local mechanic and never had an issue. The service department will not accept responsibility unless THEY can determine it was an issue caused by them but told us we are not allowed to have it assessed elsewhere. Very shady to say we can't get a second opinion/they have to look at it so they can claim they weren't responsible for the issues. 5 Stars for the Sales team. 0 Stars for Service

            Local BBB

            BBB Great West + Pacific

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