Business ProfileforAlpine Buick GMC

I hope this message finds you well. I am writing to bring to your attention a deeply concerning experience I had at Alpine yesterday. I have been a loyal customer since purchasing my 2017 white GMC ******* entrusting your service center with all ********************** needs.Unfortunately, I must express my dissatisfaction with the service provided by ****** during my recent visit. I have encountered two significant issues that have led me to reconsider continuing to rely on Alpine for my automotive needs. Regrettably, I feel compelled to highlight that ***************************** conduct during my visit was unacceptable. His treatment of customers is something that should be addressed promptly.During my visit, it came to my attention that my vehicle was severely lacking in both oil and coolant, resulting in abnormal shaking and overheating. Subsequently, I was presented with a quote outlining various necessary repairs, including the radiator and an oil-related issue, in addition to an alignment that was supposedly performed on 3/1/2024. I firmly believe that these issues are a direct result of shortcomings in your service process:1. Failure to check and refill the coolant, leading to heating issues.2. Inadequate oil change procedure resulting in the absence of oil in my vehicle.Furthermore, I was dismayed by ******'s dismissive behavior when he crumpled up the quote in front of me, my children, and ****. This lack of professionalism and accountability is deeply concerning.*** reached out to ******, and to phet