This Business Is Not BBB Accredited

Frontier Airlines, Inc.

Frontier Airlines, Inc.

(720) 374-4200

Frontier Airlines, Inc.

23 years in business
Headquarters
7001 Tower Rd.
Denver, CO 80249
Fax Numbers
  • (720) 374-4621
Additional Phone Numbers
  • (800) 432-1359
BBB File Opened: 05/15/2001
Business Started: 02/08/1994
Business Started Locally: 02/08/1994
Type of Entity
Corporation
Business Management
  • Mr. Barry Biffle, CEO
  • Mr. Jim Faulkner, Corporate Communications
  • Ms. Lori Junker, Senior Manager Customer Relations
Business Category
  • Airlines

B+

Pattern of Complaint

BBB files indicate a pattern of complaints with this business. Consumers claim that this business does not provide adequate customer service when dealing with complaints, refunds, sales, and service issues. BBB met with Frontier Airlines on 5/2/2017 to address consumer concerns. BBB is awaiting a formal response to complaint concerns.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Frontier Airlines, Inc. include:

  • Business has failed to resolve underlying cause(s) of a pattern of complaints

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BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
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Frontier Airlines, Inc.

This Business Is Not BBB Accredited

Frontier Airlines, Inc.

Customer Review Rating:

96%

Composite Score: