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          Cooper Heating & Cooling, Inc. has 1 locations, listed below.

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            Business ProfileforCooper Heating & Cooling, Inc.

            Heating and Air Conditioning
            BBB accredited business

            At-a-glance

            Customer Reviews

            3/5stars

            Average of 6 Customer Reviews

            Customer Complaints

            10 complaints closed in last 3 years

            3 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 2/1/1990

            Years in Business: 45

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Products & Services

            This company offers installation of heating and cooling products and accessories.

            Business Details

            BBB File Opened:
            3/10/1996
            Years in Business:
            45
            Business Started:
            11/1/1978
            Business Started Locally:
            11/1/1978
            Business Incorporated:
            8/28/1986
            Accredited Since:
            2/1/1990
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Cooper Heating Cooling Plumbing and Electrical
            Hours of Operation

            Primary

            M:
            Open 24 Hours
            T:
            Open 24 Hours
            W:
            Open 24 Hours
            Th:
            Open 24 Hours
            F:
            Open 24 Hours
            Sa:
            Open 24 Hours
            Su:
            Open 24 Hours
            Business Management
            • Mr. Gary W Cooper, Owner/President
            • Mr. Luke S Cooper, VP of Operations
            Contact Information

            Principal

            • Mr. Gary W Cooper, Owner/President

            Customer Contact

            • Mr. Luke S Cooper, VP of Operations

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            10 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/08/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I am a senior who uses a ****** and has very limited mobility. My master toilet had a leak in the water line going into the floor. Day 1 a plumber came and showed me that I was correct, but my toilet (30 yrs old) had other issues. I agreed to a new toilet and valve. He was very professional and helpful. 2 days later he brought the supplies and installed a perfect toilet and new valve. The next evening I used the toilet and found a much bigger leak. The next morning another plumber came and said the valve was defective. The 3rd valve finally worked, but he said he did not have a cap for the floor and said maybe I could find one. I said this was unacceptable and asked for a mgr callback. Then I realized that he had left all the lights on in the basement and had not turned the water to the toilet back on! I called and asked that a supervisor call me. I is now 2 days later and NO response at all, except an email asking for a rating! I was afraid that another leak would damage my floor and basement and a friend came and fixed everything in 5 minutes. I am still waiting for a response from the company. I only expect an apology and an effort to make this situation better, possibly a refund for the service call.
            Read More

            Customer Reviews

            6 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Dave Y

            5 stars

            02/10/2024

            ****** and **** were extremely professional in their work at our house. We are selling our home and in the need of replacing our 21 year old hot water heater. They were on time and respected our house while performing at a very high level and answering any questions I had. I highly recommend these two gentlemen.**** - Homeowner

            Cooper Heating & Cooling, Inc. Response

            02/11/2024

            Thanks ****! Happy we were able to help!

            Local BBB

            BBB Great West + Pacific

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