Charity Review

Issued: April 2018 Expires: April 2020

Charity Seal Holder

Seniors' Resource Center, Inc.

Meets Standards
 
(303) 238-8151 3227 Chase St, Wheat Ridge CO 80212-7033 www.SRCaging.org
  1. Conclusions
  2. Complaints
  3. Purpose
  4. Programs
  5. Governance & Staff
  6. Fund Raising
  7. Tax Status
  8. Financial
  9. BBB Comment
Conclusions

Seniors' Resource Center, Inc. meets the 20 Standards for Charity Accountability.

Complaints

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Purpose

To provide person-focused, coordinated services to enhance independence, dignity and quality of life.

Incorporated: 1982 in CO

Programs

Seniors' Resource Center, Inc. (SRC), works to help older adults remain in their homes, independent, engaged, and thriving by offering transportation, in-home care, and adult day programs.  SRC's transportation service has a range of vehicles that can accommodate physical limitations and devices like wheelchairs and walkers. Drivers offer door-through-door service, assisting riders all the way from their door to inside their destination. According to the organization, in 2016, Seniors’ Resource Center’s transportation provided 144,025 rides, including 8,000 rides from volunteer drivers.


SRC’s Adult Day and Respite program provides activities and support to both older adults and their caregivers.  The program works to make it possible for people to live with their caregivers, and gives caregivers the support they need to manage challenges of caregiving.  The program also provides caregivers support groups and opportunities to meet and learn from other caregivers. SRC has two adult day centers, in Wheat Ridge and Evergreen, offering services to people with needs and chronic conditions, including dementia and Alzheimer's, post-stroke, and chronic aging diseases such as diabetes and arthritis, as well as those who want to socialize.  According to the organization, in 2016, 213 adults spent 76,000 hours in SRC’s Adult Day Care program.


 SRC's In-Home Care program offers support to older adults who need help taking care of their household, making it possible for them to live at home longer. Services are non-medical and include light housekeeping, meal preparation, bathing, dressing, laundry, errands, and companionship.  SRC’s Personal Care Providers work to help people maintain their independence and create relationships that give people the social connection needed for quality of life. According to the organization, in 2016, SRC’s In-Home Care program reached 363 older adults with 67,480 hours of support in maintaining their homes.

For the fiscal year-ended December 31, 2016, Seniors’ Resource Center’s program expenses were:
Transportation                                                                    2,930,284
SRC Evergreen                                                                  1,761,476
Adult Day and Respite Care                                              1,342,000
In-Home Care                                                                       923,366
Care Management                                                                751,813
Volunteer                                                                               130,311
Total program expenses                                               $7,839,249


Governance & Staff

Board Chair: Ms. Deborah Dale Brackney, Executive Vice President Business Affiliation: Mountain States Employers Council

CEO: Ms. Monica Roers , President/CEO

Board Size: 17

Staff: 236

Fund Raising
Method(s) used: Direct Mail Appeals Invitations to Fundraising Events Grant Proposals Internet Appeals Planned Giving Arrangements Appeals via Social Media (Facebook, etc.) Solicitations for Used Cars

% of Related Contributions on Fundraising: 4.06%

Tax Status

This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.

Financial

The following information is based on Seniors' Resource Center, Inc.'s Consolidated Audited Financial Statements for the fiscal year ending Saturday, December 31, 2016.

Source of Funds
Program service fees $2,222,744
Federal $2,338,621
County $2,043,118
State $1,217,524
Foundations $892,124
City $224,167
Other grants and contracts $688,123
Contributions $302,262
Investment income $26,760
Increase in value of beneficial interest $8,834
In-kind contributions $43,170
Special events, net $75,773
Other $42,558
Total Income: $10,125,778
 
Fusion Chart
 
Program Expenses: $7,839,249
Fundraising Expenses: $317,313
Administrative Expenses: $1,251,301
Total Expenses: $9,407,863
 
Income in Excess of Expenses: $717,915
 
Beginning Net Assets: $8,498,476
Ending Net Assets: $9,216,392
Total Liabilities: $4,236,768
Total Assets: $13,453,160

BBB Comment

Marketplace Complaints:
Number of Complaints processed by BBB in the past 36 months: 1
Guarantee or Warranty Issues: 1
The organization addressed the complaint issues brought to its attention: 1
The organization did not address the complaint issues brought to its attention: 0
Marketplace complaints involved consumers addressing guarantee or warranty issues relative to Seniors' Resource Center, Inc. program services. BBB has received no complaints regarding Seniors' Resource Center's charitable contributions. 

 

A BBB Accredited Charity Seal Holder since 1/23/2013.

BBB Accreditation does not mean that the charity's programs or services have been evaluated or endorsed by BBB of that BBB has made a determination as to the charity's competency in performing services. 

 

Locations:

SRC - Wheat Ridge
3227 Chase Street 
Denver, CO 80212

SRC - Southwest
10181-B West Bowles Avenue
Littleton, CO 80127

SRC - Evergreen
5120 Highway 73 
Evergreen, CO 80439

The Star Center
7815 West 16th Avenue
Lakewood, CO 80214

Operated by SRC:

Johnson Adult Day Program
3444 South Emerson Street
Englewood, CO 80113


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Standards Legend

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  • Standards Not Met IconStandards Not Met
  • Did Not Disclose IconDid Not Disclose
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Standard 1: Board Oversight


Description:

Organizations shall have a board of directors that provides adequate oversight of the charity's operations and its staff. Indication of adequate oversight includes, but is not limited to, regularly scheduled appraisals of the CEO's performance, evidence of disbursement controls such as board approval of the budget, fund raising practices, establishment of a conflict of interest policy, and establishment of accounting procedures sufficient to safeguard charity finances.

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Standard 2: Board Size


Description:

Soliciting organizations shall have a board of directors with a minimum of five voting members.

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Standard 3: Board Meetings


Description:

An organization shall have a minimum of three evenly spaced meetings per year of the full governing body with a majority in attendance, with face-to-face participation. A conference call of the full board can substitute for one of the three meetings of the governing body. For all meetings, alternative modes of participation are acceptable for those with physical disabilities.

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Standard 4: Board Compensation


Description:

Not more than one or 10% (whichever is greater) directly or indirectly compensated person(s) serving as voting member(s) of the board. Compensated members shall not serve as the board's chair or treasurer.

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Standard 5: Conflict of Interest


Description:

No transaction(s) in which any board or staff members have material conflicting interests with the charity resulting from any relationship or business affiliation. Factors that will be considered when concluding whether or not a related party transaction constitutes a conflict of interest and if such a conflict is material, include, but are not limited to: any arm's length procedures established by the charity; the size of the transaction relative to like expenses of the charity; whether the interested party participated in the board vote on the transaction; if competitive bids were sought and whether the transaction is one-time, recurring or ongoing.

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Standard 6: Effectiveness Policy


Description:

Have a board policy of assessing, no less than every two years, the organization's performance and effectiveness and of determining future actions required to achieve its mission.

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Standard 7: Effectiveness Report


Description:

Submit to the organization's governing body, for its approval, a written report that outlines the results of the aforementioned performance and effectiveness assessment and recommendations for future actions.

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Standard 8: Program Expenses


Description:

Spend at least 65% of its total expenses on program activities.

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Standard 9: Fund Raising Expenses


Description:

Spending should be no more than 35% of related contributions on fund raising. Related contributions include donations, legacies, and other gifts received as a result of fund raising efforts.

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Standard 10: Accumulating Funds


Description:

Avoid accumulating funds that could be used for current program activities. To meet this standard, the charity's unrestricted net assets available for use should not be more than three times the size of the past year's expenses or three times the size of the current year's budget, whichever is higher.

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Standard 11: Audit Report


Description:

Make available to all, on request, complete annual financial statements prepared in accordance with generally accepted accounting principles. When total annual gross income exceeds $500,000, these statements should be audited in accordance with generally accepted auditing standards. For charities whose annual gross income is less than $500,000, a review by a certified public accountant is sufficient to meet this standard. For charities whose annual gross income is less than $250,000, an internally produced, complete financial statement is sufficient to meet this standard.

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Standard 12: Detailed Expense Breakdown


Description:

Include in the financial statements a breakdown of expenses (e.g., salaries, travel, postage, etc.) that shows what portion of these expenses was allocated to program, fund raising, and administrative activities. If the charity has more than one major program category, the schedule should provide a breakdown for each category.

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Standard 13: Accurate Expense Reporting


Description:

Accurately report the charity's expenses, including any joint cost allocations, in its financial statements. For example, audited or unaudited statements which inaccurately claim zero fund raising expenses or otherwise understate the amount a charity spends on fund raising, and/or overstate the amount it spends on programs will not meet this standard.

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Standard 14: Budget Plan


Description:

Have a board-approved annual budget for its current fiscal year, outlining projected expenses for major program activities, fund raising, and administration.

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Standard 15: Truthful Materials


Description:

Have solicitations and informational materials, distributed by any means, that are accurate, truthful and not misleading, both in whole and in part. Appeals that omit a clear description of program(s) for which contributions are sought will not meet this standard. A charity should also be able to substantiate that the timing and nature of its expenditures are in accordance with what is stated, expressed, or implied in the charity's solicitations.

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Standard 16: Annual Report


Description:

Have an annual report available to all, on request, that includes: (a) the organization's mission statement, (b) a summary of the past year's program service accomplishments, (c) a roster of the officers and members of the board of directors, (d) financial information that includes (i) total income in the past fiscal year, (ii) expenses in the same program, fund raising and administrative categories as in the financial statements, and (iii) ending net assets.

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Standard 17: Website Disclosures


Description:

Include on any charity websites that solicit contributions, the same information that is recommended for annual reports, as well as the mailing address of the charity and electronic access to its most recent IRS Form 990.

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Standard 18: Donor Privacy


Description:

Address privacy concerns of donors by (a) providing in written appeals, at least annually, a means (e.g., such as a check off box) for both new and continuing donors to inform the charity if they do not want their name and address shared outside the organization, (b) providing a clear, prominent and easily accessible privacy policy on any of its websites that tells visitors (i) what information, if any, is being collected about them by the charity and how this information will be used, (ii) how to contact the charity to review personal information collected and request corrections, (iii) how to inform the charity (e.g., a check off box) that the visitor does not wish his/her personal information to be shared outside the organization, and (iv) what security measures the charity has in place to protect personal information.

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Standard 19: Cause Marketing Disclosures


Description:

Clearly disclose how the charity benefits from the sale of products or services (i.e., cause-related marketing) that state or imply that a charity will benefit from a consumer sale or transaction. Such promotions should disclose, at the point of solicitation: (a) the actual or anticipated portion of the purchase price that will benefit the charity (e.g., 5 cents will be contributed to abc charity for every xyz company product sold), (b) the duration of the campaign (e.g., the month of October), (c) any maximum or guaranteed minimum contribution amount (e.g., up to a maximum of $200,000).

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Standard 20: Complaints


Description:

Respond promptly to and act on complaints brought to its attention by the BBB Wise Giving Alliance and/or local Better Business Bureaus about fund raising practices, privacy policy violations and/or other issues.