Charity Review

Issued: March 2017 Expires: March 2019

Charity Seal Holder

Dumb Friends League

Meets Standards
 
(303) 751-5772 2080 S Quebec St, Denver CO 80231-3204 www.ddfl.org
  1. Conclusions
  2. Complaints
  3. Purpose
  4. Programs
  5. Governance & Staff
  6. Fund Raising
  7. Tax Status
  8. Financial
  9. BBB Comment
Conclusions

Dumb Friends League meets the 20 Standards for Charity Accountability.

Complaints

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Purpose

Working with our compassionate community, we will end pet homelessness and animal suffering. 

Incorporated: 1910 in CO

Also Known As: The Denver Dumb Friends League

Programs

The Dumb Friends League works to provide a voice for those who cannot speak for themselves and support members of the community through compassion for animals. The organization receives homeless and surrendered pets and provides compassionate, professional care for each of them, working to find a home for every adoptable animal received. As an open-admission organization, all pets in need are welcomed and attempts are made to relieve suffering, keeping in mind the needs of the animal first. Foster volunteers provide temporary homes to pets that need extra care prior to adoption, including those recovering from illness or injury, orphaned kittens and puppies, mother cats and dogs nursing their litters, and pets that need a break from the shelter while waiting for a permanent home. According to the organization, in the 2016 fiscal year, the Dumb Friends League facilitated the adoption of 15,737 cats, dogs, and other pets.

The Roath Medical Center allows veterinarians to care for homeless pets through general health exams, vaccinations, microchip implants, and treatment for a wide variety of medical conditions. Spay/neuter surgeries, dental surgery, emergency surgery for injured pets, and specialized procedures are all completed at the medical center. The Dumb Friends League’s LuLu Mobile and Meow Mobile are mobile clinics offering affordable spay/neuter services to pets in underserved areas, working to reduce pet overpopulation. In-shelter behavior programs give homeless cats, dogs, and rabbits extra  help to become better candidates for adoption, using positive-reinforcement techniques. In addition, enrichment programs are provided to cats and dogs in shelter to engage the animal’s five senses to reduce anxiety and enhance physical and mental health. Once adopted, pet owners are able to call a free Pet Behavior Helpline to gain assistance and advice for positive relationships. According to the organization, in the 2016 fiscal year, the Roath Medical Center performed 8,471 spay/neuter surgeries prior to adoption and 2,123 dental surgeries and the Meow and LuLu Mobiles performed a combined 8,371 surgeries for community pets.

Dumb Friends League offers humane education for children and adults to spread the message of compassion and respect for animals, teaching proper treatment of pets, and offering information about animal shelters and ways to help homeless pets. Critter Camps combine animal-related lessons, fun activities, and service projects for animals at the shelter. To protect companion animals and horses from acts of neglect or mistreatment, the Dumb Friends League partners with The Colorado Humane Society & SPCA to work with local law enforcement agencies to educate pet and equine owners, and help them bring the care of their animals into compliance with the law. Investigators, who are commissioned by the Colorado Department of Agriculture under the Bureau of Animal Protection, can issue summons and remove animals from their owner. According to the organization, in the 2016 fiscal year, the Dumb Friends League served 23,976 children and adults through community outreach and education events and worked 668 investigative cases.

The Dumb Friends League Harmony Equine Center receives and cares for Colorado’s abused and neglected horses, ponies, donkeys, and mules that have been removed from their owners by law enforcement authorities. Staff provides care for the equines at the 168-acre facility, which includes multiple bards, pastures and turnouts, indoor riding arenas, and an education center. Horses and other equines transferred to the center are evaluated for rehabilitation and potential adoption and are provided veterinarian-approved treatment plans and training programs to help them overcome their fear memories, develop new skills, and learn to trust. According to the organization, in the 2016 fiscal year, the Harmony Equine Center saved 132 horses, ponies, donkeys, and mules.

For the fiscal year-ended June 30, 2016, the Dumb Friends League’s program expenses were:
Shelter Services                                7,522,594
Veterinary Services                           3,462,116
Community & Educational Services  2,186,178
Harmony Equine Center                     1,117,655
Investigative Services                       588,840
Total Program Expenses             $14,877,383

Governance & Staff

CEO: Mr. Robert D. Rohde, President & CEO

Board Size: 23

Staff: 207

Fund Raising
Method(s) used: Direct Mail Appeals Invitations to Fundraising Events Television Appeals Grant Proposals Internet Appeals Planned Giving Arrangements Appeals via Social Media (Facebook, etc.) Solicitations for Used Cars

% of Related Contributions on Fundraising: 19.75%

Tax Status

This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.

Financial

The following information is based on Dumb Friends League Consolidated Audited Financial Statements for the fiscal year ending Thursday, June 30, 2016.

Source of Funds
Contributions $7,875,549
Legacy and bequest contributions $2,497,525
Special events income (less direct expenses of $365,371) $1,867,421
In-kind contributions $340,570
Shelter fees $2,158,245
Change in value of charitable trusts ($156,964)
Other income $165,352
Total Income: $14,747,698
 
Fusion Chart
 
Program Expenses: $14,877,383
Fundraising Expenses: $2,484,399
Administrative Expenses: $1,221,334
Total Expenses: $18,583,116
 
Income in Excess of Expenses: ($3,835,418)
 
Beginning Net Assets: $76,049,474
Ending Net Assets: $70,662,104
Total Liabilities: $1,977,317
Total Assets: $72,639,421

BBB Comment

A BBB Accredited Charity Seal Holder since 10/25/2011.

BBB Accreditation does not mean that the charity's programs or services have been evaluated or endorsed by BBB or that BBB has made a determination as to the charity's competency in performing services.


An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the Council of Better Business Bureaus, Inc.

This report is not to be used for fund raising or promotional purposes.

Standards Legend

  • Meets Standards IconMeets Standards
  • Standards Not Met IconStandards Not Met
  • Did Not Disclose IconDid Not Disclose
  • Review in Progress IconReview in Progress
  • Unable to Verify IconUnable to Verify
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Standard 1: Board Oversight


Description:

Organizations shall have a board of directors that provides adequate oversight of the charity's operations and its staff. Indication of adequate oversight includes, but is not limited to, regularly scheduled appraisals of the CEO's performance, evidence of disbursement controls such as board approval of the budget, fund raising practices, establishment of a conflict of interest policy, and establishment of accounting procedures sufficient to safeguard charity finances.

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Standard 2: Board Size


Description:

Soliciting organizations shall have a board of directors with a minimum of five voting members.

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Standard 3: Board Meetings


Description:

An organization shall have a minimum of three evenly spaced meetings per year of the full governing body with a majority in attendance, with face-to-face participation. A conference call of the full board can substitute for one of the three meetings of the governing body. For all meetings, alternative modes of participation are acceptable for those with physical disabilities.

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Standard 4: Board Compensation


Description:

Not more than one or 10% (whichever is greater) directly or indirectly compensated person(s) serving as voting member(s) of the board. Compensated members shall not serve as the board's chair or treasurer.

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Standard 5: Conflict of Interest


Description:

No transaction(s) in which any board or staff members have material conflicting interests with the charity resulting from any relationship or business affiliation. Factors that will be considered when concluding whether or not a related party transaction constitutes a conflict of interest and if such a conflict is material, include, but are not limited to: any arm's length procedures established by the charity; the size of the transaction relative to like expenses of the charity; whether the interested party participated in the board vote on the transaction; if competitive bids were sought and whether the transaction is one-time, recurring or ongoing.

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Standard 6: Effectiveness Policy


Description:

Have a board policy of assessing, no less than every two years, the organization's performance and effectiveness and of determining future actions required to achieve its mission.

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Standard 7: Effectiveness Report


Description:

Submit to the organization's governing body, for its approval, a written report that outlines the results of the aforementioned performance and effectiveness assessment and recommendations for future actions.

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Standard 8: Program Expenses


Description:

Spend at least 65% of its total expenses on program activities.

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Standard 9: Fund Raising Expenses


Description:

Spending should be no more than 35% of related contributions on fund raising. Related contributions include donations, legacies, and other gifts received as a result of fund raising efforts.

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Standard 10: Accumulating Funds


Description:

Avoid accumulating funds that could be used for current program activities. To meet this standard, the charity's unrestricted net assets available for use should not be more than three times the size of the past year's expenses or three times the size of the current year's budget, whichever is higher.

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Standard 11: Audit Report


Description:

Make available to all, on request, complete annual financial statements prepared in accordance with generally accepted accounting principles. When total annual gross income exceeds $500,000, these statements should be audited in accordance with generally accepted auditing standards. For charities whose annual gross income is less than $500,000, a review by a certified public accountant is sufficient to meet this standard. For charities whose annual gross income is less than $250,000, an internally produced, complete financial statement is sufficient to meet this standard.

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Standard 12: Detailed Expense Breakdown


Description:

Include in the financial statements a breakdown of expenses (e.g., salaries, travel, postage, etc.) that shows what portion of these expenses was allocated to program, fund raising, and administrative activities. If the charity has more than one major program category, the schedule should provide a breakdown for each category.

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Standard 13: Accurate Expense Reporting


Description:

Accurately report the charity's expenses, including any joint cost allocations, in its financial statements. For example, audited or unaudited statements which inaccurately claim zero fund raising expenses or otherwise understate the amount a charity spends on fund raising, and/or overstate the amount it spends on programs will not meet this standard.

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Standard 14: Budget Plan


Description:

Have a board-approved annual budget for its current fiscal year, outlining projected expenses for major program activities, fund raising, and administration.

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Standard 15: Truthful Materials


Description:

Have solicitations and informational materials, distributed by any means, that are accurate, truthful and not misleading, both in whole and in part. Appeals that omit a clear description of program(s) for which contributions are sought will not meet this standard. A charity should also be able to substantiate that the timing and nature of its expenditures are in accordance with what is stated, expressed, or implied in the charity's solicitations.

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Standard 16: Annual Report


Description:

Have an annual report available to all, on request, that includes: (a) the organization's mission statement, (b) a summary of the past year's program service accomplishments, (c) a roster of the officers and members of the board of directors, (d) financial information that includes (i) total income in the past fiscal year, (ii) expenses in the same program, fund raising and administrative categories as in the financial statements, and (iii) ending net assets.

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Standard 17: Website Disclosures


Description:

Include on any charity websites that solicit contributions, the same information that is recommended for annual reports, as well as the mailing address of the charity and electronic access to its most recent IRS Form 990.

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Standard 18: Donor Privacy


Description:

Address privacy concerns of donors by (a) providing in written appeals, at least annually, a means (e.g., such as a check off box) for both new and continuing donors to inform the charity if they do not want their name and address shared outside the organization, (b) providing a clear, prominent and easily accessible privacy policy on any of its websites that tells visitors (i) what information, if any, is being collected about them by the charity and how this information will be used, (ii) how to contact the charity to review personal information collected and request corrections, (iii) how to inform the charity (e.g., a check off box) that the visitor does not wish his/her personal information to be shared outside the organization, and (iv) what security measures the charity has in place to protect personal information.

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Standard 19: Cause Marketing Disclosures


Description:

Clearly disclose how the charity benefits from the sale of products or services (i.e., cause-related marketing) that state or imply that a charity will benefit from a consumer sale or transaction. Such promotions should disclose, at the point of solicitation: (a) the actual or anticipated portion of the purchase price that will benefit the charity (e.g., 5 cents will be contributed to abc charity for every xyz company product sold), (b) the duration of the campaign (e.g., the month of October), (c) any maximum or guaranteed minimum contribution amount (e.g., up to a maximum of $200,000).

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Standard 20: Complaints


Description:

Respond promptly to and act on complaints brought to its attention by the BBB Wise Giving Alliance and/or local Better Business Bureaus about fund raising practices, privacy policy violations and/or other issues.