Charity Review

Issued: May 2018 Expires: May 2020

Charity Seal Holder

Aurora Mental Health Center

Meets Standards
(303) 617-2300 11059 E Bethany Dr STE 200, Aurora CO 80014-2637
  1. Conclusions
  2. Complaints
  3. Purpose
  4. Programs
  5. Governance & Staff
  6. Fund Raising
  7. Tax Status
  8. Financial
  9. BBB Comment

Aurora Mental Health Center meets the 20 Standards for Charity Accountability.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1


To create healthy and secure communities by providing the least restrictive services that ensures quality, appropriate, and efficient care.

Incorporated: 1975 in CO


Aurora Mental Health Center provides mental health and substance abuse services in Aurora, Colorado. The organization offers programs and services to help couples, families, older adults, and children and adults with developmental disabilities and co-occurring mental illness to cope with mental illness and attain good mental health. Aurora Mental Health Center's programs aim to provide alternatives to hospitalization and work as a step-down approach to independent living. Services offered include: outpatient, day treatment, and acute treatment care via individual and group counseling, education, and wellness classes. According to the organization, in 2017, Aurora Mental Health Center provided services to 20,500 people.  

Governance & Staff

Board Chair: Mr. Harrison Cochran, Publisher Business Affiliation: Retired

CEO: Dr. Randy Stith, Executive Director

Board Size: 30

Staff: 762

Fund Raising
Method(s) used: Direct Mail Appeals Invitations to Fundraising Events Print Advertisements (Newspapers, Magazines, etc.) Grant Proposals Internet Appeals Planned Giving Arrangements Cause-Related Marketing Appeals via Social Media (Facebook, etc.) Solicitations for Used Clothing

% of Related Contributions on Fundraising: 6.08%

Tax Status

This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.


The following information is based on Aurora Mental Health Center's Consolidated Audited Financial Statements for the fiscal year ending Friday, June 30, 2017.

Source of Funds
Net client service revenue $36,111,344
Federal $2,014,634
State of Colorado, Division of Behavioral Health $4,239,632
State of Colorado, other $1,883,192
Local $2,100,840
Public support $720,727
Donated services and materials $3,671,564
Other revenue $1,547,043
Rental income $503,582
Interest income $47,029
Equity in earnings of affiliate $737,198
Change in in beneficial interest in Community First Foundation $20,853
Total Income: $53,597,638
Fusion Chart
Program Expenses: $41,729,635
Fundraising Expenses: $267,241
Administrative Expenses: $7,073,527
Total Expenses: $49,070,403
Income in Excess of Expenses: $4,527,235
Beginning Net Assets: $15,339,627
Ending Net Assets: $19,866,862
Total Liabilities: $11,378,483
Total Assets: $31,245,345

BBB Comment

Marketplace Complaints:

Number of Complaints processed by BBB in the past 36 months: 1

Customer Service Issues: 1

The organization addressed the complaint issues brought to its attention: 1

The organization did not address the complaint issues brought to its attention: 0

Marketplace complaints involved consumers addressing customer service issues relative to Aurora Mental Health Center's program services. BBB has received no complaints regarding Aurora Mental Health Center's charitable contributions. 


A BBB Accredited Charity Seal Holder since 7/1/1987. 


BBB Accreditation does not mean that the charity's programs or services have been evaluated or endorsed by BBB or that BBB has made a determination as to the charity's competency in performing services.


Viewpoint Plaza
11059 East Bethany Drive
Aurora, CO 80014

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Hampden Center
14301 East Hampden Avenue
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Alameda Center
10782 East Alameda Avenue
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Providers' Resource Clearinghouse (PRC)
14500 East 33rd Place 
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Chambers Center
1390 Chambers Road 
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Intercept Center 
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East Metro Detox & Recovery Services
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Victor Center 
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Galena Center 
1504 Galena Street 
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Asian Pacific Development Center
1537 Alton Street 
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791 Chambers Center 
791 Chambers Road
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Smoky Hill Counseling Center
20971 East Smoky Hill Road 
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Aurora Strong Resilience Center
1298 Peoria Street
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Elmira Center 
1544 Elmira Street
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An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the Council of Better Business Bureaus, Inc.

This report is not to be used for fund raising or promotional purposes.

Standards Legend

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  • Standards Not Met IconStandards Not Met
  • Did Not Disclose IconDid Not Disclose
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Standard 1: Board Oversight


Organizations shall have a board of directors that provides adequate oversight of the charity's operations and its staff. Indication of adequate oversight includes, but is not limited to, regularly scheduled appraisals of the CEO's performance, evidence of disbursement controls such as board approval of the budget, fund raising practices, establishment of a conflict of interest policy, and establishment of accounting procedures sufficient to safeguard charity finances.


Standard 2: Board Size


Soliciting organizations shall have a board of directors with a minimum of five voting members.


Standard 3: Board Meetings


An organization shall have a minimum of three evenly spaced meetings per year of the full governing body with a majority in attendance, with face-to-face participation. A conference call of the full board can substitute for one of the three meetings of the governing body. For all meetings, alternative modes of participation are acceptable for those with physical disabilities.


Standard 4: Board Compensation


Not more than one or 10% (whichever is greater) directly or indirectly compensated person(s) serving as voting member(s) of the board. Compensated members shall not serve as the board's chair or treasurer.


Standard 5: Conflict of Interest


No transaction(s) in which any board or staff members have material conflicting interests with the charity resulting from any relationship or business affiliation. Factors that will be considered when concluding whether or not a related party transaction constitutes a conflict of interest and if such a conflict is material, include, but are not limited to: any arm's length procedures established by the charity; the size of the transaction relative to like expenses of the charity; whether the interested party participated in the board vote on the transaction; if competitive bids were sought and whether the transaction is one-time, recurring or ongoing.


Standard 6: Effectiveness Policy


Have a board policy of assessing, no less than every two years, the organization's performance and effectiveness and of determining future actions required to achieve its mission.


Standard 7: Effectiveness Report


Submit to the organization's governing body, for its approval, a written report that outlines the results of the aforementioned performance and effectiveness assessment and recommendations for future actions.


Standard 8: Program Expenses


Spend at least 65% of its total expenses on program activities.


Standard 9: Fund Raising Expenses


Spending should be no more than 35% of related contributions on fund raising. Related contributions include donations, legacies, and other gifts received as a result of fund raising efforts.


Standard 10: Accumulating Funds


Avoid accumulating funds that could be used for current program activities. To meet this standard, the charity's unrestricted net assets available for use should not be more than three times the size of the past year's expenses or three times the size of the current year's budget, whichever is higher.


Standard 11: Audit Report


Make available to all, on request, complete annual financial statements prepared in accordance with generally accepted accounting principles. When total annual gross income exceeds $500,000, these statements should be audited in accordance with generally accepted auditing standards. For charities whose annual gross income is less than $500,000, a review by a certified public accountant is sufficient to meet this standard. For charities whose annual gross income is less than $250,000, an internally produced, complete financial statement is sufficient to meet this standard.


Standard 12: Detailed Expense Breakdown


Include in the financial statements a breakdown of expenses (e.g., salaries, travel, postage, etc.) that shows what portion of these expenses was allocated to program, fund raising, and administrative activities. If the charity has more than one major program category, the schedule should provide a breakdown for each category.


Standard 13: Accurate Expense Reporting


Accurately report the charity's expenses, including any joint cost allocations, in its financial statements. For example, audited or unaudited statements which inaccurately claim zero fund raising expenses or otherwise understate the amount a charity spends on fund raising, and/or overstate the amount it spends on programs will not meet this standard.


Standard 14: Budget Plan


Have a board-approved annual budget for its current fiscal year, outlining projected expenses for major program activities, fund raising, and administration.


Standard 15: Truthful Materials


Have solicitations and informational materials, distributed by any means, that are accurate, truthful and not misleading, both in whole and in part. Appeals that omit a clear description of program(s) for which contributions are sought will not meet this standard. A charity should also be able to substantiate that the timing and nature of its expenditures are in accordance with what is stated, expressed, or implied in the charity's solicitations.


Standard 16: Annual Report


Have an annual report available to all, on request, that includes: (a) the organization's mission statement, (b) a summary of the past year's program service accomplishments, (c) a roster of the officers and members of the board of directors, (d) financial information that includes (i) total income in the past fiscal year, (ii) expenses in the same program, fund raising and administrative categories as in the financial statements, and (iii) ending net assets.


Standard 17: Website Disclosures


Include on any charity websites that solicit contributions, the same information that is recommended for annual reports, as well as the mailing address of the charity and electronic access to its most recent IRS Form 990.


Standard 18: Donor Privacy


Address privacy concerns of donors by (a) providing in written appeals, at least annually, a means (e.g., such as a check off box) for both new and continuing donors to inform the charity if they do not want their name and address shared outside the organization, (b) providing a clear, prominent and easily accessible privacy policy on any of its websites that tells visitors (i) what information, if any, is being collected about them by the charity and how this information will be used, (ii) how to contact the charity to review personal information collected and request corrections, (iii) how to inform the charity (e.g., a check off box) that the visitor does not wish his/her personal information to be shared outside the organization, and (iv) what security measures the charity has in place to protect personal information.


Standard 19: Cause Marketing Disclosures


Clearly disclose how the charity benefits from the sale of products or services (i.e., cause-related marketing) that state or imply that a charity will benefit from a consumer sale or transaction. Such promotions should disclose, at the point of solicitation: (a) the actual or anticipated portion of the purchase price that will benefit the charity (e.g., 5 cents will be contributed to abc charity for every xyz company product sold), (b) the duration of the campaign (e.g., the month of October), (c) any maximum or guaranteed minimum contribution amount (e.g., up to a maximum of $200,000).


Standard 20: Complaints


Respond promptly to and act on complaints brought to its attention by the BBB Wise Giving Alliance and/or local Better Business Bureaus about fund raising practices, privacy policy violations and/or other issues.