Managing Your Online Reviews

Managing Your Online Reviews -- What you can, can't and should NEVER do. 

November 02, 2017   8:00 AM

Does your company have a strategy to respond to customer reviews, or are you just not sure where to even begin? BBB knows that this world of "reviews" is daunting and we are here to help you figure it out and answer some critical questions:

  • How do you get reviews?
  • How should you respond to them?
  • How do you reinforce your brand through online reviews?
  • What are the big "review sites" and what are the ins and outs of each?
  • Damage control - what should you do when you receive negative reviews?

Expert Panelists:

Molly DiBianca: Young, Conaway, Stargatt & Taylor
Briana DiFebo: Marlette Funding
William Swain: Wilmington University
Lyle Wedell: Horizon Services

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