This Business Is Not BBB Accredited

Universal Concepts

Universal Concepts

(855) 385-6016

Universal Concepts

1000 N. West St., Suite 1200
Wilmington, DE 19801
Additional Phone Numbers
  • (877) 211-8738
  • (855) 831-9282
  • (503) 281-6563
  • (855) 688-8690
  • (855) 796-1633
  • (855) 757-8036
  • (866) 899-2490
BBB File Opened: 04/02/2013
Business Management
  • Mr. Jack Bently
Business Category
  • Vacation Time Share
Alternate Business Names
  • A2Z Vacations
  • A 2 Z Vacations LLC
  • Cascade Sunsets Powered by Universal Concepts


Advertising Review

In May 2014 due to an increase in consumer complaints, the bureau on two occasions requested that Universal Concepts substantiate its claim that their are actual timeshares and vacation packages available to consumer who buy into the Vacation Club. According to the consumers who attended a high pressure sales presentation, the company states that are vacation packages and timeshares available at any time for a 50% discount.  For a one time fee up... Read More

Government Action

Attorney General DeWine Seeks Consumer Restitution from Travel Club Companies


(TOLEDO, Ohio)—Ohio Attorney General Mike DeWine today announced a lawsuit against a group of interrelated companies accused of violating Ohio’s consumer protection laws by failing to honor consumers’ rights to cancel travel club memberships sold at hotel sales presentations in Toledo, Cleveland, and Columbus.

In the lawsuit, the Attorney General seeks an end to unfair... Read More

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Universal Concepts include:

  • Failure to respond to 1 complaint(s) filed against business
  • 1 complaint(s) filed against business that were not resolved
  • Government action(s) against the business
  • Advertising issues found by BBB

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Universal Concepts


Universal Concepts

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