Business ProfileforBayside Exteriors LLC

Hired for roof and window replacement. Estimator did not explain that roof would be two different colors and we filed first complaint, did not hear from owners. Window installation began 8/8/22 and they did not order correct amount of windows or screens, was supposed to hear back when they received. 09/15/22 they called asking if they could come install window same day, said no due to being at work and cant leave. Asked if they had the missing screens and if they would complete covering the gable vents, was told she would get back to me. Did not hear from until 12/09/2022 and stated they got the window in stock (which they said in September) and again asked to come same day when I was at work and could not leave. Asked them for supervisor to come to house to discuss roof and lack of communication before any more work was done. 12/26/22 roofing manager came out stating he understand why we are upset and roof stands out like an eyesore. Said they could come and shingle in same color within a week and it would not void warranty. Also stated he has had multiple complaints about this estimator and he was going to another complaint right after, also stated estimator might lose his job due to our mistake and the owner is very upset. Requested from office an amendment to our contract that warranty would still be issued, with no explanation a couple of days after they emailed a letter for me to sign stating our warranty would be voided. At this point we did not want any more work by this company and was told office would reach out to employer. Never heard from them. Received letter from collection agency for full amount plus extra plywood and that it was past due on 7/28/22, which work was not nearly completed on that date.