BBB Business Review

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This business is not BBB accredited.

Colonial Home Warranty

Phone: (877) 313-0001 Fax: (866) 496-5790 View Additional Phone Numbers 1000 N. West St., Suite 1200, #711, Wilmington , DE 19801 View Additional Email Addresses http://www.colonialhomewarranty.com ! Colonial Home Warranty is Believed to Be Out of Business !


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because BBB has information indicating it is out of business.


Customer Complaints Summary Read complaint details

474 complaints closed with BBB in last 3 years | 16 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 21
Billing/Collection Issues 19
Delivery Issues 9
Guarantee/Warranty Issues 153
Problems with Product/Service 272
Total Closed Complaints 474

Customer Reviews Summary Read customer reviews

1 Customer Review on Colonial Home Warranty
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: September 09, 2010 Business started: 03/12/2002 in DE Business incorporated 08/19/2009 in
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Licenses, Division of Revenue
820 N. French Street, Wilmington DE 19801
http://www.state.de.us/revenue
Phone Number: 302-577-8778
Fax Number: 302-577-8203

Type of Entity

Corporation

Business Management
Mr. Alan Safdieh, President Mr. Eric Brody, Customer Service Ms. Donna Paulson, Sales Directory, VP Mr. Phil Sternum, Claims Director VP
Contact Information
Principal: Mr. Alan Safdieh, President
Customer Contact: Mr. Phil Sternum, Claims Director VP
Business Category

HOME WARRANTY PLANS

Alternate Business Names
Colonial Warranty Group, Inc.
Out of Business

The Debtor, Colonial Home Warranty, is represented by Richard Honig of Hellring, Lindeman, Goldstein & Siegal at
One Gateway Center
8th Floor
Newark, NJ 07102
www.hlgslaw.com

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.