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Find a Location

Capstone Homes, LLC. has 1 locations, listed below.

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    Business ProfileforCapstone Homes, LLC.

    Home Builders
    BBB accredited business

    At-a-glance

    Customer Reviews

    2.6/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/25/2011

    Years in Business: 18

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Capstone Homes builds new homes at the Delaware beaches, both in exclusive Capstone communities or on customers' lots throughout Delaware. 

    Products & Services

    New Homes, Lot/Home Packages, Custom Homes

    Business Details

    Location of This Business
    28855 Lewes Georgetown Hwy, Lewes, DE 19958-3911
    BBB File Opened:
    10/24/2011
    Years in Business:
    18
    Business Started:
    1/1/2006
    Business Incorporated:
    1/1/2006
    Accredited Since:
    10/25/2011
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Capstone Homes, L.L.C.
    Business Management
    • Mr. Jake Booth, President
    • Mr. Don Conant, Marketing Manager
    Contact Information

    Principal

    • Mr. Jake Booth, President

    Customer Contact

    • Mr. Jake Booth, President
    Additional Contact Information

    Fax Numbers

    • (888) 717-3541
      Primary Fax

    Industry Tip

    BBB Tip: Find the right home builder for you

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/21/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    We purchased a model home lease back from Capstone Homes. They leased it back from us for about 2 years. Once we took ownership in September 2023, we had to conduct a walkthrough and give them a list of all the things that needed to be fixed as per our agreement. The carpet in the loft has a permanent stain from glue or gum. **** *****, the President, sent out a carpet company (**** ****** from The Land Company) to assess the carpet and he determined it could not be cleaned, it was permanently stained and it needed to be replaced. Jake offered to replace the carpet but told us we would need to move all furniture from the loft as well as be responsible for any touch ups that needed to be done should damage occur when the carpet was being installed. Keep in mind, this was a new home we purchased and we leased it back to Capstone Builders, and now we are being told we need to prep the room for the carpet when the damage occurred while Capstone rented it back from us. This was not the only thing damaged in the home. The dining room chair was broken and glued back to together and we had to fight to get a new chair. We were told that was normal wear and tear. WE want a new carpet and we should not have to lift a finger to get it. It should be all taken care of by Capstone because they were the renters when it was damaged. It is clearly stated in our lease agreement, however **** ***** is taking the position it is not his responsibility.
    Read More

    Customer Reviews

    5 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Sally D

    5 stars

    05/11/2023

    Love our Capstone Home! I recommend Capstone Homes! Our story began August 2019 when I found the Juliet model online and called their salesperson Jon Louden who met us at a Juliet in our neighborhood that was just about finished so we could see it! I loved it and got all of the information and advised Jon we were not ready yet, but promised we would call when we could proceed. Fast forward to spring 2020 and the pandemic when homes in my neighborhood skyrocketed! We saw another model in Bay Pines and met with Jon again and put our plan into full gear and staged and sold my house in a day! Put my life into PODs and in August 2020 signed for our new house with Capstone! Our construction started in January 2021 and it was so exciting to see my dream framed up! From start to finish our process with Capstone was great! I could reach out to our team Jon ******, Mark ********* Natasha ******* and always received responses. I also had contact with our site supervisor Ian ******* and he was always very helpful. We also commend and enjoyed working with their suppliers Larry at LL Flooring, Kurt at Cabinetry Unlimited, Daniel at Guardian and Valerie at Coastal Countertops (That Granite Place). They were all fantastic! Our home was built in the middle of the pandemic and though there were supply chain issues our home was completed in October 2021. We had a few little bumps in the road and though it took a little time Capstone took care of everything! I want to send a special thank you to Jake ***** for his attention to our home, Jim ********* who came out to our house a few times to ensure items were handled, Al ******** who took care of the final items! I remember seeing the Capstone Commercial and dreaming about my house and now I am living the Capstone dream!

    Local BBB

    BBB Serving Delaware

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