Business ProfileforOne Hour Heating & Air Conditioning

We purchased a A/C unit in the amount of $10,700 on 4/7. During installation I noticed they were going to install a different handler then we purchased. The first time we used the A/C was @ 5/21. The unit was running non stop with the temperature set at 72 and the temperature stayed at 78 with the humidity close to 70. One Hour tech came out and said we had too much refrigerant. A few days later it happened again, One hour tech came out and said there wasn’t enough refrigerant. After the third time calling and wanting to talk to the manager with no response they sent out a head technician. He said that we needed new duct work and they were willing to provide at no cost since it was there mistake. A week later a tech came out and replaced the flex duct work. When done he showed the new install. They replaced our flex duct work with industrial size flex duct which has taken up the whole attic which is unacceptable. He called the owner and told us that they just wanted to see if that would fix the problem and if so they would come back out and fix it. As of today, the head technician said he would come out and move it, but that is not what I was told. I later got a call from One Hour to set up a time for someone to come out. I said I wanted to talk to the manager or head technician before someone came out because that’s not what was promised. As of today, no response! I want to know why we have had so many issues with a brand new system. I need to have insulation put in the attic before winter. Not sure why we need industrial size flex duct work in a house taking up all the attic space we have. I need the situation resolved, with what we were promised and I don’t think industrial size flex duct is acceptable with no attic use.