Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          AutoTeam Delaware has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • AutoTeam Delaware

              1606 Pennsylvania Ave Wilmington, DE 19806-4018

              BBB Accredited Business
            • AutoTeam Delaware

              1717 Pennsylvania Ave Wilmington, DE 19806-4019

              BBB Accredited Business

            Business ProfileforAutoTeam Delaware

            New Car Dealers
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 3 Customer Reviews

            Customer Complaints

            10 complaints closed in last 3 years

            3 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 11/1/1965

            Years in Business: 108

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            This company offers sales and service for new and used cars.

            Business Details

            This is a multi-location business.

            Find a Location

            AutoTeam Delaware has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • AutoTeam Delaware

                1606 Pennsylvania Ave Wilmington, DE 19806-4018

                BBB Accredited Business
              • AutoTeam Delaware

                1717 Pennsylvania Ave Wilmington, DE 19806-4019

                BBB Accredited Business
              BBB File Opened:
              8/7/2008
              Years in Business:
              108
              Business Started:
              1/1/1916
              Business Incorporated:
              5/1/2002
              Accredited Since:
              11/1/1965
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Kia of Wilmington
              • Delaware Cadillac & Body Shop
              • Delaware Subaru
              • Delaware Motor Sales, Inc.
              Hours of Operation

              Primary

              M:
              9:00 AM - 8:00 PM
              T:
              9:00 AM - 8:00 PM
              W:
              9:00 AM - 8:00 PM
              Th:
              9:00 AM - 8:00 PM
              F:
              9:00 AM - 7:00 PM
              Sa:
              9:00 AM - 5:00 PM
              Su:
              Closed
              Business Management
              • Mr. Michael S. Uffner, President
              • Mrs. Marilyn A Uffner, Vice President
              • Mr. Lee Asher, General Manager
              Contact Information

              Principal

              • Mr. Michael S. Uffner, President

              Customer Contact

              • Mr. Michael S. Uffner, President
              Additional Contact Information

              Fax Numbers

              • (302) 652-2494
                Primary Fax
              • (302) 656-3440
                Other Fax

              Phone Numbers

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              10 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              05/08/2023

              Complaint Type:
              Billing/Collection Issues
              Status:
              Answered
              ON 4/24/2023, I STOPPED IN DELAWARE CADILLAC AUTO BODY SHOP FOR AN ESTIMATE ON SOME AUTO BODY WORK, THE SERVICE MAN THAT WAS MY COORINATOR, GIVE ME THE ESTIMATE OF $5,013.14, SO I AGREED TO THAT ESTIMATE, SO ON 4/26/2023 I BRING THE CAR IN TO START THE BODY WORK, WELL 3 DAYS INTO THE REPAIR THE COORINATOR WHICH IS MR.***** *******, CALLED ME ON MY CELL PHONE AND SAID THE REPAIR GUY THAT WAS WORKING ON MY CAR BROKE TWO SEPATATE PARTS ON MY VEHICLE, AND TOLD ME THAT I NEED TO PAY FOR THE PARTS THAT THE MECHANIC BROKE, SO NEEDLESS TO SAY I WAS UPSET ABOUT THAT ORDEAL, BECAUSE IT COST ME ANOTHER $505.00 PLUS THE AMOUNT I AGREED TO ON THE ESTIMATE FOR THE $5,013.14, SO I SAID GO HEAD AND ORDER THE PARTS THE MECHANIC BROKE,SO 5 DAYS LATER MY VEHICLE IS READY FOR PICK, SO I SAID I'LL BE RIGHT THERE, SO WHEN I PICKED UP MY VEHICLE I SEEN THERE WAS SOME INPERFECTION TO WORK THE BODY SHOP DONE, SO I ASK MR ***** ******* WOULD THEY MAKE GOOD TO THEIR GUARANTEE, HE SAID YES WE STAND BEHIND OUR WORK FOR AS LONG AS YOU OWN CAR THAT WAS WORKED ON, SO I SAID GOOD BECAUSE IM NOT SATISFIED WITH THE WORK THAT WAS PERFORM, SO I SHOWED HIM THE UNSATISFIED WORK THAT WAS DONE, SO MR. ******* TOLD ME NO PROBLEM AND TO BRING THE CAR IN TO FIX THE PROBLEM, SO I BOUGHT THE CAR IN TO THE BODY SHOP THE , NEXT DAY AFTER I PICKED IT UP THE DAY BEFORE, SO FOUR HOURS AFTER HAVING THE VEHICLE FOR THE MISTAKE THAT WAS MADE , MR.******* CALLED ME ON MY CELL PHONE AND SAID THE MECHANIC LOOK AT THE INPERFECTION AND SAID IT WAS FROM THE STONES ON THE ROAD, AND I TOLD HIM THAT , THIS WAS NOT NO MY CAR WHEN WE DID THE ESTIMATE, SO LONG STORY SHORT HE WAS ASKING ME TO PAY AGAIN FOT THE BODY SHOP MISTAKE , SO I TOLD HIM NO, IM NOT PAYING YOU PEOPLE ANOTHER DIME, AND IF YOU DON'T MAKE GOOD ON YOUR GUARANTEE, THAT I IM GOING TO CONTACT THE ''FTC'' ON YOUR COMPANY MISTREATING ME AND DISCRIMINATING ME,SO MR.******* WENT TO HIS BOSS THE MANAGER OF THE BODY SHOP, AND TOLD HIM IF THEY DIDN'T MAKE GOOD ON THE GUARANTEE, THAT I WAS GOING TO THE ''FTC, SO THE MANGER CALLED ME AND SAID THEIR WAS A MISCUMMUNCATION ON MR.******* BEHALF, SO WE CAN RESURFACE THE AREA THAT IS NOT DONE RIGHT BUT YOU HAVE TO PAY IT, I SAID LOOK I ALREADY WENT PASS MY BUDGET FOR THE TWO SEPERATE PARTS THAT YOUR MECHANIC BROKE, SO THEN THE MANAGER HIS NAME IS ''*****'', SAID TO ME WELL THEN I NEED A CASHIER CHECK FOR ME TO GIVE YOU YOUR VEHICLE BACK, SAID BUT I ALREADY PAID FOR THE SERVICE , HE SAID YEAH ,BUT I DON'T TRUST YOU TO STOP PAYMENT WITH THE CREDIT CARD COMPANY, SO I SAID OK, SO NOW IM VERY UP SET FOR WHAT THIS MANAGER JUST TOLD, SO IM ON THE PHONE WITH MY CREDIT CARD COMPANY TRYING TO GET HIM THE CASHIER CHECK, IN THE MIDDLE OF THE PHONE CALL FROM MY BANK MR.***** CALLED ME BACK AND SAID NO I DON'T WANT YOU TO BRING ME A CASHIER CHECK, HE SAID I WANT CASH, JUST THAT ALONG IS HARASSMENT TO AND DISCRIMINATION TO A SENIOR CITIZEN THATS ON DISABILITY, SO I GOT THE MONEY TOGATHER AND HAD TO PAY LYFT ANOTHER $40.89 TO GO BACK TO THE BODY SHOP TO PAY CASH IN ORDER FOR ME TO GET MY CAR BACK, WHEN I HAD PAID FOR SERVICE ALREADY, AND THE VEHICLE WAS THERE FOR THEM TO MAKE GOOD ON THEIR GURANTEE, AND THEN HAVE THE NERVE TO ASK ME THAT HE MR. ***** THAT IS , IM GOING TO REFUND YOUR CREDIT CARD BACK THE $5,505.71 AND TO GET YOUR CAR IWANT CASH...I DIDN'T DESERVE THAT KIND OF TREATMENTFOR ALL THE HARASSMENT THEY PUT ME THROUGH AND TO DISCRIMINATION AGAINST A SENIOR CITIZEN,SO IM ASKING PLEASE HELP ME GET MY REFUND BACK FROM THE DELAWARE CADILLAC AUTO BODY SHOP FOR UNSATISFACTORY JOB. PLEASE HELP ME.
              Read More

              Customer Reviews

              3 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Contessa W

              03/22/2023

              The WORST experience! I had a auto accident 2/2023. I took my vehicle here for repairs as I have done so in the past. I get the call to pick up my vehicle 3/13/2023. The issue was on my passenger side (including major damage to my mirror). They repaired the mirror but with the wrong mirror. I tell the agent Kris and she said that maybe it never done that before (automatically go in once I hit the lock button twice), I told her that was a lie. Then the center cap on my rim (which was part of the accident) was never repaired and I was told that it was not a part of the accident. I my vehicle home and I hear this knocking in the back (they left the spare tire in the back of my vehicle and the piece that locks it in hanging). I called and told them and took it back and they fixed it. Well later that day I hear a loud buzzing sound coming from my passenger side (this sound was never there prior to them doing work on my vehicle). I called and take my vehicle back again. I was told they would look at it and if it was not there fault I would have to pay $125 for them to look at it. Oh and was told since your here (we have your correct mirror, we will put it on since the vehicle is here, mind you I never received a call to come). Long story short, My radio is not working properly and I have to pay $200 to have Kia do a diagnostic test and if it's not De Cadillac fault, I am out of that money. Then I had to do the leg work to find out the manufacturer of my rim in order for them to call and get a quote and see if they would replace it. I WILL NEVER GO BACK TO THIS PLACE, RUN RUN RUN!!!!!!!!!

              AutoTeam Delaware Response

              06/30/2023

              We apologize for the poor experience. Upon further discussion with our team it appears some of the items at issue were stipulated by the what the insurance company would authorize. Regardless, that does not excuse the issues causing you to return for repeat repairs. Additionally, we apologize for the poor communications. We will use this feedback as training for our team.

              Local BBB

              BBB Serving Delaware

              BBB Reports On

              BBB reports on known marketplace practices.

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.