BBB Accredited Business since

The Company Corporation

Additional Locations

Phone: (800) 818-6082 Fax: (302) 636-5454 View Additional Phone Numbers 2711 Centerville Road, Suite 400, Wilmington, DE 19808 http://www.incorporate.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers incorporating services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Company Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for The Company Corporation include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 98 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

98 complaints closed with BBB in last 3 years | 39 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 7
Billing/Collection Issues 57
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 31
Total Closed Complaints 98

Customer Reviews Summary Read customer reviews

6 Customer Reviews on The Company Corporation
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 6
Total Customer Reviews 6

Additional Information

BBB file opened: May 01, 1973 Business started: 01/01/1972 in DE Business started locally: 01/01/1972 Business incorporated 01/01/1972 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Licenses, Division of Revenue
820 N. French Street, Wilmington DE 19801
http://www.state.de.us/revenue
Phone Number: 302-577-8778
Fax Number: 302-577-8203

Type of Entity

Corporation

Business Management
Mr. David Gilardi, General Manager Mr. Lamont Jones, Customer Service Manager Mr. John Meyer, Marketing Team Leader
Contact Information
Principal: Mr. David Gilardi, General Manager
Customer Contact: Mr. Lamont Jones, Customer Service Manager
Business Category

INCORPORATION SERVICES

Alternate Business Names
CorpAmerica Corporate Agents, Inc. Incorporate.com InstaCorp LLC.com Registered Agent Authority The Company Corp. The United State Corporation Company

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    1201 Hays Street

    Tallahassee, FL 32301 (800) 342-8086

  • 2711 Centerville Road, Suite 400

    Wilmington, DE 19808 (302) 636-5440

  • P.O. Box 591

    Wilmington, DE 19899

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

2/5/2016 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I contacted to file my LLC for my business. I had given all correct information. And checked before I agreed to all info. When I got my articles I noticed it had the wrong business address. Before I got my right articles 2 times I had received someone else articles with my name listed on the PDF. This is where it all went down hill. After getting mine, this is when I realized the mistake. I called and let them know and they said they would file and get my my correct article without this strange address on it. They also said they would contact me when it came in. And did not. So After a few phone calls with them not filing it. I finally got ahold of someone that I thought knew what they were doing and talking about. They hesitated about paying for the re-file and after a few transferred calls they agreed to pay for their mistake. I asked for an email conformation but never got one. So a few weeks go by have not heard anything. Again I call and talk to a few different agents. Everyone with different answers to my questions. One person actually said it was filed and new articles should be on their way any day now. Finally got ahold of someone who knew they made a mistake but did not want to admit that it was "that big of a deal". And said they had the mistake that they made is minor and I have nothing to worry about, "just keep the amendment to the article so I have record of "MY" changes. I said "NOT my changes it is your mistake and DO NOT WANT THIS ADDRESS TO BE ON MY ARTICLES. So finally found another agent who said it cannot be done at their company. It will have to be changed by a lawyer. I said great do you want to set it up and pay or do you want me to find someone and he can bill you for this mistake you have made? Well I was told they do not do that. So.. Now I have gotten the run around from 4+agents. I do not pay for my articles to be messed up and with wrong info.

Desired Settlement: 679.00 the total amount for my LLC. -$229.00 that they said was going to be refunded back.

Business Response: I spoke to the client earlier and we discussed the possibility of us filing the restated articles and he declined.  I emailed him the documents so that he would have them for his use.  I called today and left a voice mail, that we are issuing a full refund of $679.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

 

 

 

 

1/15/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: The company corporation keeps calling me and bombarding me with payment reminders for a registered agent service, a service that I never agreed to. I never signed up to pay $280 every year. I have dissolved my business through Delaware Division of Corporations and it's in process right now.

Desired Settlement: Cancel my registered agent service because I didn't request it and I have filed to have my business disolved. Plus, I want you to look into the deceitful practices of The Company Corporation, an organization intent on ripping off consumers across the country with their so called "Registered Agent Service" that keeps incuring expensive fees, something that no customer will knowingly sign up for.

Business Response: I spoke to the client after checking Delaware's database and the entity is still active listing us as agent.  He states that he is dissolving the company and sent the docs in earlier this year.  I asked him if they've cashed his check and he said no.  I asked him to follow up with them because the company is still showing active.  He said that he did speak to them and they rejected his filing but didn't cash his check. He straightened things out earlier this month and its just a matter of time before the dissolution is completed.  I advised him of the state's back log at this time of the year and what will happen next.   He understands the process and I've discontinued the unit in our records.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

 

 

 

 

12/22/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: December 1, 2015BBB of DE60 Reads WayNew Castle, DE 19720Dear BBB of Wilmington, DEI am writing you concerning a problem I have incurred with a company that is listed with your agent. Company name is The Company Corporation located at 2711 Centerville Road, Suite 400 Wilmington, DE 19808. I googled this company from the internet under company to assist with incorporation with the state of Texas. This agents name came up, as though it does business in the state of Texas. I submitted to him (his company) the following document; my by-laws and my articles of incorporation. He informed me he would submit them in my behalf to the secretary of state here in Texas. He assured me that he could get this done within two business days. (all was submitted to him on November 23, 2015 to e-mail requested to send document too see attachment)). After Thanksgiving I tried to touch bases with him to see what the status of my order was. (As you can see from the e-mails attached an order number was given, and I called and spoke with a lady name ******** ********. I sent him all my information requested along with a request from giving him permission to do so; to file as my agent one time. This has not been done, and no response from him as to why. Ms. ******** ******** she requested me to re-send the information again, and I did three times. I also explained to her I did not have $424 for anyone to be frauding me out of. If they were not a legal company, then immediately refund my payment for the plan selected. I spoke with my bank, and we were unable to stop payment on the charge on my card. It had already gone through. I have filed a dispute payment with this company through my bank as they have advised me to do so. When I reviewed his web site, I saw the BBB logo on his web site, I I am a member of BBB here in Texas. I trust their reputation in selecting reputable business to display their logo. As a matter of fact when I did my research, I just assume he meant BBB here in Houston, Texas. I never thought that he meant that his business was registered with BBB in Delaware. I just though all BBB were connected. After talking with a Ms. Vivian from the Houston BBB, I was informed that each state has its own data base. They were unable to locate him. Also when I contacted the state of Texas Secretary office, and typed in my school name there has not been no filing of or registering my company (******* ******* Learning Academy, Inc.) which was what he was supposed to do for us, and get us an EIN number. This was all for a fee of $424.00 (see copy of receipt paid attached). Also see copy of e-emails attached with communication with his reception. After reviewing your BBB report on him I see this company has had 96 complaints filed on him. Should he still be operating? That is too many complaints and 57 of those complaints appear to be on billing and 31 on problem with him producing product/services. This man is a fraud. I am requesting your assist in getting them to refund me in full my payments and do not try to file my articles of incorporation, or my by-laws with the state of Texas. Because his company is not authorized to do that in the state of Texas according to state law. He has to be license by the state of Texas to do that. Your immediate response to this matter is appreciated. If you need additional information please do not hesitate to call me at ************ ** ************ ** ****** ** ** ******************** or ********************** * ** ************************************************* ************ ******* ********** ******* ******** ******** *****

Desired Settlement: I want this company to refund me in full $424.00 immediately on my debit visa card. I do not want them acting as my registering agent because they are not bounded or authorized to do so here in Texas. I do not want them to try and make any charges on my card in the feature. Write an Apologize and Acknowledge their wrong fraudelant behavior to us for my files, and do not try to twist things and report me or say anything negative about our company to any credit or BBB agents.

Business Response: We were able stop the Texas filing, canceled the order and opened a refund case (245846), to issue a full refund for $424.00.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

I received an e-mail from this company stating that they had submitted it but due to holiday processing might  have delayed.  I contacted them on 12-2-4 and today 12-7  and they say they still  do not have it. please have him to call them and re-check again or re send it and get a note and name from whom who speak with  thanks

have him call me ***********

 

12/22/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I used their services to incorporate a LLC corp in the State of Florida in March 2015. They made themselves the 'registered agent' for legal notices. In August I received an invoice for $225.00 for registered agent service for 30 Sept 2015 for a period of 1 year. (This was never mentioned in original request for incorporation services). I sent the invoice back with a handwritten note on the invoice stating I did not want this service and would apply to the Secretary of State of Florida to change the registered agent to myself. (Which I have done, it cost me $35.00). I have received at least four (4) more invoices to which I have sent back with cancellation request, plus I've had two (2) phone calls trying to collect and I told them the same thing. Today I received another with a $10.00 late charge for "over 90 days" due.

Desired Settlement: A written apology for harassment, assurance there was no basis for their claim and proof any credit reporting agencies have been notified of this correction.

Business Response: I was able to verify that the agent was changed on 10-27-2015 with the state of Florida. I have discontinued services in our records and I had the invoices closed. No other amount will be due from the client. Per our policy, we are not able to discontinue services until we have proof that the agent was changed. In the last point of contact that we had for this client, the agent was not yet changed (10-20-2015). This is why the calls continued to collect on the open invoice. This should not happen going forward.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

 

 

 

 

12/21/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I received a bill from this company last Friday for $100 for "Statutory Representation". They state in the cover letter that "In the past, you have been receiving Registered Agent Invoices from The Tax Club. Moving forward, you will be receiving invoices directly from The Company Corporation for this service." I have not done business with The Tax Club since early in 2014, nor have I been receiving any invoices from them. They are currently being sued on multiple fronts for deceptive business practices, and I have submitted a claim form with the FCC for a refund of my expenses to them. I called The Company Corporation on Friday when I received this bill (the first one I have received for this, btw), and spoke with ******. She advised me I needed to change the Registered Agent information with the state in regard to my Corporate status, and to call them back when that is done so they can close out my account. I did that today, it has been approved, and when I called them back just now I spoke with *** **********. He acknowledged the change and advised me that he could send me a "pro-rated bill" for $50 since they have been sending me invoices for this since July. I have received no previous invoices for this, and when I asked him to supply me with physical copies or e-mail copies of the previous bills, he said he is unable to do so. When I told him I hadn't received anything about this until now he said somebody must be stealing my mail. The only correspondence I received from them back in April was notification that my Annual Corporate Report was due. Nobody stole that one. And why don't they have any copies they can supply me with? He insists that they have been sending me invoices regularly, first he said since July and then he said since April. Which is it? I haven't received anything until now. I feel they are also operating under deceptive business practices. and I don't feel I owe them any money at all. I made the change in a timely fashion once I received this invoice.

Desired Settlement: I want them to zero out this bill, they have done nothing to earn this money, and cancel my account with them.

Business Response: I spoke to the client 12/17/15 and confirmed that we have discontinued the unit in our records, as the agent has been changed.  The unit was discontinued on 12/2/15.  She may receive one more invoice as they are auto generated and cannot be stopped, but that will be the last one.  She was advised to disregard that invoice.  She took my name and will contact me if there are any further issues.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Thank you for your assistance in this matter.

Regards,

 

 

 

 

12/21/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I originally contacted the Company Corporation to help me file the Federal paperwork to establish my business, Native Ingenuity. They did. After a year - they sent me a bill for "Registered Agent" service. After initially helping me establish my business, I never asked them to provide "Registered Agent" service. I called them multiple times, starting in late April - September to request that they stop billing me for a service I did not contract from them. Finally by September, I was told I had to contact the MD Department of State and Taxation to change the Registered Agent to myself - which I did after have an initial mistake in the paperwork. Now they have initiated a collections agency to come after me for a service that I did not voluntarily contracto for and was not made aware of billing terms and had requested they discontinue multiple times. I need your help. I am a small, minority owned (Native American) business that is a victim of a large predatory corporation and unscrupulous practices.

Desired Settlement: As I have asked the Company Corporation - multiple times - I want them to discontinue service I never requested in the first place.

Business Response: The client and I are working together to resolve this issue.  She filed a change of agent with the State of Maryland and is investigating why the filing hasn't been completed.  I've pulled her account from collections and will update our records and close all invoices once we have been removed as the registered agent. We checked again today, 11/25/15, and we're still listed as the agent.  She will contact the state today regarding the status of her filing.  We agreed to talk again on 12/2/15 at 10:00 am.

12/19/2015 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: In there advertisement it stated registered agent service was included based on the package purchased. 5 day after receiving LLC doucuments my credit card was charged an additional $235.00 for registered agent services. I had supplied the company the information from the packaged purchased. Received an email from them stating, Thank you for your message, Per the supervisor's notes , we will give you 1 free year of Registered agent service. Two month later my card was charged and per the response from the company the service was for next year. I have tried to resolve with the company based of false advertisement and requested the refund of the $235 for the agent service that was included in my package. I have the information from the website on services included and response via email from the company.

Desired Settlement: I have tried to resolve with the company based of false advertisement and requested the refund of the $235 for the agent service that was included in my package. Thank you, ****** ********

Business Response: A chargeback was done on the agent charge of $235.00. There is no amount to refund as the client already has the money.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I disputed this matter with my bank and they release the $235.00 to Incorporated on 11/12/15. No refund has been received from them as of 12/3/15.  

Regards

 

 

 

Business Response: No refund is due. The service contract was extended on our end for the first year as promised by the website. Since a chargeback was filed with your bank, the funds were placed back in to your account. This should have been done between November 11 and November 17.

12/4/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Hired company to complete filing of business. The company continues to bill me even claiming they are my agent even though I advised them that I do not want to use them any longer. They chose to not file any notice to the state and or severe services as per our agreement which only included being hired as an agent to file the application for the business. The business has never done any work for my company outside of filing the papers. They have never provided any services, no notices in writing of work done, no agent activity and they at no time at the time of securing services stated that I had to continue working with them after the filing of the business incorporation papers. The communication I was provided was to only file the paperwork with the state of delaware and that the cost for the service included 6 month agent representation only. I have been writing them for weeks to stop billing me. In july they attempted to try to show work done and now state my company must file a notice they are no longer the agents. This is not a standard they are listed only as the filing agent any communication they have had on my company's behalf after the 6 months was not agreed and they are falsifying their representation by not honoring my request to cease and desist.

Desired Settlement: Complaint to be added to the company's profile and they immediately stop attempting to represent that they are my agent by filing notice to the state. In addition all fees and costs associated with the falsification of services NEVER provided is taken off their ledger as payment owed to The Company Corporation and any disparaging information they filed against my business be retracted due to fraudulence by The Company Corporation.

Business Response: Tell us why here... Called client at 3:55 pm on 7/30/15 and left a message with their answering service.  The service took my name, number and case number.  I was advised that he would be calling me back.  The company is still active in Delaware, listing us as the agent.  The status is also ceased good standing for failure to pay taxes for 2014.  The law mandates that he have an agent in Delaware, however the law doesn't mandate that we be the registered agent.  The client is going to need an agent in Delaware.  Either another service company or someone who lives in Delaware.  The client's mailing address is in New York.  A change of agent will need to be filed with Delaware to remove and appoint the new agent.  This will remove us from the state's records.  We will discontinue the service in our records, when we are removed as agent. 
?

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

My company filed a complaint against The company corporation over 4 months ago, no accountability has been required by the company to investigate their harrassment of my business. We have an agent which we used to replace this company and they continue to bill us. Why do you take complaints and never do anything to ensure the consumer is aware of the poor business practices of this business. Upon review of the complaints on this business there is substantial evidence of misdeanor and felony offenses all a result of their billing practices and desire to extort money from businesses who never sign up for thier service. The BBB should be a means to avoid court not encourage the waste of tax payer dollars.

 

Please resolve my issue with follow from the business to prove they are legally agents for my company and proof there is agreement to do business beyond the initial filing of the incorporation papers in the state. Otherwise the bbb is aiding this businesses abuse of a system set up to protect consumers and businesses alike

 

--

**** ******* ***** *** ********** **** ******** ******** * ********** ** ************* ** *** *** *** ***** *** *****

 

 

Business Response: The client was called on 7/30/15 at 4:09 pm and a voice message left to resolve this complaint.  We haven't heard anything from the client until this complaint resurfaced now.  I called the client today and the phone rings once and then a fax machine comes on.  Unable to leave a voice message.  As of today, we are still listed as the registered agent for the entity in the State of Delaware.  The entity is currently in a delinquent status and a change of agent is not reflected.  As mentioned in July, the state mandates that the entity have a registered agent, who is either a resident or service company (entity), who resides and has a physical presents in Delaware.  If the client does not want us to be the registered agent, they need to file a change of agent or contact the state to check the status of their change if one has been mailed in.  We need to know what the client's intentions are.  We are happy to discontinue the service in our records after they've met the state's registered agent requirements.  We will resign as agent if we do not hear from the client by December 1st.

11/24/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I recently started my own business. I do not have a background in business, tax, or law, so, I looked for a company who could help me get on the right track. I called and spoke to a sales woman to help understand the product that was being offered. I explained that I needed help filing the right paperwork, applying for the correct licenses, and making sure I was on the right schedule for future payments/paperwork to the IRS and state. When they registered my business, they registered with one name at the state level and another at the national level. I MYSELF caught the problem and asked them to correct it, which they did after some arguing with a manager. I also explained I did work in 2 states and they only filed paperwork in one. I also wanted to file a DBA (since my preferred business name wasn't available). That was apart of the original agreement, however, when I went to follow up, they said it would cost an additional $250. I also asked for confirmation of filing a tax form for the IRS, which they told me to fill out, and their people told me they couldn't give out tax advise. Isn't that what their business is for? Helping other businesses get started? When I brought this to the business, it took days to get a response and it was merely a repeat of the same excuses and empty apologies I had received before.

Desired Settlement: I understand a full refund is not possible due to the fact that The Company Corp had to pay fees to government entities. However, if no further direction or service is available, I do not feel that I received the product that I was promised. In which case, I would appreciate a refund of my available remaining payment.

Business Response: This order was placed online by the client. Both a preferred name and alternate name were included in the order so, when the preferred was not available, we automatically upgraded to the alternate name. As the client placed the order online, there are no notes regarding a DBA filing nor the requirment to do business in multiple states. I have attached the order receipt to show what information we received from the client. We will refund the service fee on the order in the amount of $131.00.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

While I appreciate the offer for a ~$131 refund, to me, it is simply not quite what I am looking for. I hired this business to help me start mine. Instead of help I get brushed off. So, I will ask one last time - will the Company Corporation help me get the appropriate forms signed or should I just accept your refund and take my business elsewhere?

Regards,

 

 

 

Business Response: We refunded the service fee of $131.00 back to the client on November 10, 2015. As the order was placed online, we fulfilled the portion of the order that was asked of us. We do charge additional fees to file a DBA and a qualification. These services are never included in a formation unless we are asked to file after the formation is completed.  There are no notes in our system to indicate that the client asked for a DBA or a qualification. As a service company, we are not able to offer legal or tax advice. We are not able to advise on how to file or where to file. We can assist in the filing if asked.

11/9/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: We just received a bill from “The Company Corporation” for $235.00 for Registered Agent Service – 12 months, when we’ve yet to have any type of service provided. There was nothing showing there would be additional fees after the initial $174.00 was paid, we have Not had any service provided and feel that the $174 should be refunded immediately. 1) In June 19, 2015 we paid the $174.00 (after a staples discount) to have our company set up as an LLC. No one mentioned more money would be needed a few months down the road. 2) We were told we are now an LLC business but no one has sent us any proof of this even though we have paid the $174 for the service. The IRS said it is FREE to set a business up as an LLC and apparently we still need to do so as The Company Corporation has never done it and/or didn’t do it correctly. 3) I personally asked **** ***** a Incorporation Specialist with The Company Corporation when we would receive our documents showing our business was an LLC, he replied July 10th (We have never gotten anything with our company info on it showing we are now an LLC). 4) When the email was received saying our documents were ready, they were wrong and for another company/person. (which I emailed **** ***** about). 5) Scott Roberts an Account Manager with The Company Corporation sent me an email on 7/21/2015, I replied then waited 8 days before needing to ask him why he had not answered. he replied: I’m sorry I don’t think I received the email you are referring too. Can you resend it to me please? I resent my original email on 7/29/2015 and have yet to hear back from him. (3 months and still no reply, unacceptable). 6) The last email I received from The Company Corporation was on 9/7/2015 which was a generic email sent in bulk to there customers. The last email from a real person 7/29/2015. (again this is unacceptable). 7) We have no need for the services that they have not been able to provide and should not be charged more money and should also receive a full refund as nothing has been done for us/No service has been provided.

Desired Settlement: refunded in full. zero balance owed. close account. apology from The Company Corporation and this never to show up on my credit report as a none paid account

Business Response:

I spoke to the client and followed up with an email per our agreement.

It was good speaking to you this afternoon.  As mentioned, attached is the filed evidence for the above named entity in the State of Georgia.  Again, I apologize that you experienced this level of service. I will be closing the outstanding invoice and you will keep me posted regarding changing the agent when you file your annual report.  I will update our records accordingly.  Lastly, this will not impact your credit rating.  We also agreed that I wouldn’t be able to refund the $174 cost for forming the LLC, and you requested to discontinue service with us.

Please contact me if you have any questions or concerns. 

 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I contacted them and requested them to handle the changing of the Agent and they said: Sure, I’d be happy to do that for you.  Please give me the name and address of the new agent, I’m assuming that would be you and the principal place of business address and I’ll have it done for you.  We’ll also send you the filed evidence once received from the state. 

Regards,

 

 

 

 

11/4/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: This company continues to bill me for their registered agent service even though I dissolved the company over a month ago. I would like to stop receiving bills and to be ensured that this issue will not affect my credit score.

Desired Settlement: I do not wish to receive any more correspondence from the above referenced company

Business Response: The agent service was discontinued in our records on September 11, 2015 however, the invoice failed to close. This was in error as there was no company for the service to be active for. I submitted the request to have our accounting team close the invoice. The client does not owe this invoice. Also, we do not report to credit bureaus so the client's credit should not be affected.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 

Regards,

 

 

 

 

10/29/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Our company engaged The Company Corporation to establish our LLC for **** ******** ****** in December 2014. In the spring of 2015 I had a problem with an outstanding balance so I contacted the company. They explained the discrepancy and the bill was paid (this was later refunded as it was in their error). I was told at that time that if I wanted to change the Registered Agent Status of the LLC to myself, that I would need to do that prior to December 1, 2015 or I would be billed $235 for their services. I was told to file the change with the state and to call them when I received documentation. I began receiving bills in August and called back stating that I had begun the Registered Agent Change, but was told that I had until December before being billed. I was told then that the bills go out with 3 months lead time to allow time to make the necessary changes. Today, I called to confirm the change of the Registered Agent and I was told that I also had to change the DOS Process Address or they couldn't dismiss the bill. When I questioned why they didn't tell me this in the beginning, Joe Burmingham, the customer service representative I was speaking with, did not have an answer and then told me that the state should have told me to do that as well. I countered that it was their responsibility to tell me what was expected of me in its entirety on my first phone call, not my third. I then asked to speak to a supervisor and was told that they could put in a request for a call back, but that I could not speak to a supervisor that day. It would take 1-2 days for a return call as all supervisors on premises were either in meetings or helping other customers. After speaking with the state again, I was told that I could fill out the form again, asking for the DOS Process Address change, but that I would pay the fee for a change again.

Desired Settlement: I would like the Company Corporation to cover the filing fee and fax services for the second filing of paperwork since they neglected to fully disclose the proper instructions. This cost would be $40. I feel that this Company drags out the process purposefully in order to gather more funds when deadlines are not met.

Business Response:

The client has submitted the DOS change and we've updated our records to reflect that we are no longer the agent.  We are not issuing a reimbursement for the state fee or fax fee.

10/22/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I received a charge to my Bank account, but I have had no contact with this company! This was a fraudulent charge.

Desired Settlement: Remove the fraudulent charge.

Business Response: I have been speaking and corresponding with ***** and he provided us with additional information to continue researching this situation.  This is in fact a fraudulent order where someone used his credit card to place a formation order with our company.  ***** resolved the financial issue with his bank and we've submitted the request to resign as the registered agent for this company.  As I mentioned to *****, the Secretary of State will remove us as the agent of record and close the company.  We have reached out to the individual who placed the order and haven't heard anything from them.  The individual who placed the order had all of the verifying information required to place the order online, which would pass through the security check points.  No further action is needed from us at this point.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

With luck they will find this individual and prosecute them for the appropriate fraudulent action.  

Regards,

 

 

 

 

10/15/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: The Company Corporation did not deliver the services that were paid for. What was paid for and stated by them was the complete formation of the company, however the Articles of Incorporation, despite numerous times contacting them were not delivered, and all that was delivered were blank pieces of paper, nothing for cap tables, absolutely nothing was filled in. In addition to paying for the registered agent service, EIN obtainment, and expedited EIN obtainment, it was requested that I fill out various IRS forms that when I asked them why I had to fill them out, they said that they could not due to legal issues, whereas other companies in the exact same business in the exact same service state that there are absolutely no issues at all.

Desired Settlement: Complete refund of the $348.49 paid to The Company Corporation, state filing fees inclusive, and dissolving the registered corporation.

Business Response:

This order was very ordinary in both the handling time and the way that the order was processed. The order was placed online at the end of business on 8-17-2015. We handled the order, as we typically do, the next morning. The filing was sent to the state and processed as a routine filing. The company was filed on 8-19-2015 and the evidence delivered to the client through our Compliance Watch program on 8-20-2015. When the evidence is uploaded in Compliance Watch, the client receives an email to let them know to log in and download the documents. We fulfilled the other additional parts of the order such as sending the compliance kit, preparing the company bylaws, and emailing the partially-completed SS4 application to obtain EIN. Client was upset that the documents were not physically sent in his kit – the kits are sent from a 3rd party vendor, and the client was upset that he needed to sign and write his social security number on the SS4 application. Client contacted us on 8-21 and 9-15. On 8-21, we physically emailed the evidence to the client while we had him on the phone. On 9-15, we became aware that the client was unsatisfied with the order and a case was put in to have a supervisor reach out and discuss concerns with the client. We attempted to call the client on 9-16, 9-17, and 9-18 with no response from the client. We don’t feel that a refund is warranted as we did complete the filing and we attempted to address the client’s concerns.

10/2/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: They have served as our Registered Agent in New York for the past two years. I notified them several months ago that I am terminating their services. They refused to honor that notice, saying that I first had to follow certain procedures with the State. They said that if I failed to do so they would continue to represent us and I would be billed late fees also. I told Mr. ******* ****** that, while I admit that my failure to have a Registered Agent could result in my company being fined, I had the right to terminate him and thet the Company Corp would not by exposed to fines. I asked him to send me references to the authority for his refusal to honor my desire to terminate them and he has failed to do so. I then called the NYS Department of State Division of Corporations and they told me that I was free to terminate my registered Agent if I so desired. Today I received an invoice charging my company for renewing as Registered Agent and a late fee.

Desired Settlement: I wish that they stop contacting me and that they do not put the so-called unpaid fees into collection.

Business Response:

Typically, most states require each company to maintain a Registered Agent. Most states require a filing to change the agent. New York has both a Registered Agent and a DOS Process Contact. We spoke to the client on a few occasions regarding the service. We advised that we charge for the agent service as long as we are listed as the agent, and in the state of New York, the DOS Process contact. During the first few points of contact, we were still listed as the agent and the DOS Process contact, which is why we did not discontinue services. The last point of contact that we had with the client, we were able to verify that our agent information and DOS Process information was removed from this company. As a result, we have discontinued our services and we did close out the registered agent invoice with any applicable late fees for this client. There are no open invoices nor is there an active service to collect on.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

 

 

 

 

10/2/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered a basic incorporation package which was $99 + state filing fees. Total was $169 which I agreed too. 2 weeks later they charged my credit card an additional $235 for a registered agent service which I never ordered. I called customer service and demanded a refund. They were extremely rude and refused to issue a refund. I warn anybody who will consider their service of Incorporate.com or The Company Corp. You will be charged an additional $235 or more than you expected. The second charge will happen in 2 or 3 weeks after your original order. In my case, I was not even able to get my credit card to issue a refund even though I sent the original receipt of the original purchase which clearly identified my order total was only $169. Incorporate.com is a thief, fraudulent and highly deceptive. Buyer beware!

Desired Settlement: I want a full refund for the amount of the fraudulent charge of $235.

Business Response:

Spoke to ****, who only wanted us to refund him. I advised him that I was willing to refund him. He submitted the Change of Agent paperwork on Thursday 9-102015 to the state of Florida to remove us as the agent for his company. There was a chargeback filed by the client, which was closed by his bank in our favor. I have submitted an urgent check refund request to our accounting team. A refund check in the amount of $235.00 should be issued to **** this week. As a result, we have discontinued all services for ************.com, Inc. in the state of Florida. We also received a Cease and Desist letter from ****, which has been uploaded to case attachments.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[I received a past due bill for $235 for Registered Agent Services that I never ordered and is part of the original complaint.]

Regards,

 

 

 

Business Response:

Client reached out to me via email to let me know that he had received a new invoice. I was able to verify with our billing department that a batch of invoices were mailed the week prior to us speaking with the client. While services were discontinued and all invoices closed at our last point of contact, the invoice was mailed the week prior. I emaield the client back to apologize and to let him know that our records are accurate and that the invoice was mailed prior to our resolution.

9/17/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: This company is claiming to be a corporate filing service to help you obtain a registered agent in the state you need. I filed with ********* and somehow they got my contact information and started harassing me with bills saying I owe them $334. I contacted ********* and asked if they are real and if i should pay them and they said no. I told CSC (corporation service Company) what ********* said and said POLITELY that if they wanted payment they need to have ********* contact me. They did nothing, but kept sending me bills. I then told them to please stop contacting me and that didnt stop them sending emails. Finally I said that they must cease sending me emails or I will have to file formal complaints. well they didnt stop so I am writing this now.

Desired Settlement: I would like them to STOP sending me bills that are stressing me out every time I see them and are causing me emotional DAMAGE. If I truly owe the money I NEED ********* to contact me. I NEVER want to hear from CSC ever again.

Business Response: Tell us why here... ***** *******, LLC is still active in the state of UT listing United States Corporation Company as the agent, which is us.  We will be happy to update our records once the client has filed a change of agent at the state.  This will remove us as the agent and insert, whomever they deem as their new agent.  At this point we are still listed as the active agent.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

That is not the issue. I may well be registered with them as my agent service, but I have no Idea. ********* outsources much of their registered agent services. I want to know if CSC is one of the people ********* outsources to, and if so am is my account one of them and if that is true why is the bill coming to me and not *********. *********s records show that they are my registered agent and have told me not to pay it. CSC says they are my registered agent and wants to charge me 3x more what ********* has already charged me.

Regards,

 

 

 

Business Response: Tell us why here...***** **** is a competitor and we do not accept, receive or process work from them.  We are listed as the registered agent for the entity and were not contracted by ***** **** to do so.  We do price match our competitor, so if pricing is an issue; we are happy to address that.

9/14/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I used the company's website to register a business. I did not opt for or have used their services since. However, they took it upon themselves to register as my registered agent and keep trying to bill me for services. They have not provided any service. Now they are sending emails and invoices for 2014. I have had many conversations with them in the past and notified them that I don't want or need any services from them.

Desired Settlement: I want them to stop invoicing me. I made a BIG mistake using their website and just need them to stop.

Business Response: Tell us why here... Based upon New York's database, ********, LLC is active listing Business Filings Incorporated as the address to receive service of process and Corporation Service Company is listed as the agent.  We will be have to discontinue our services and update our records, after the client has filed a change of agent to remove us.  If Business Filings Incorporated is the service of process address, the client can also file and list them as the registered agent.
?

8/20/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have repeatedly tried to close my account with this company. I have changed our business' (******* ****** Company LLC) registered agent from them to myself so no longer need representation. I have tried emailing, calling, sending notes to no avail. The last person I spoke with was ***** and she said she had discontinued my account after verifying they were no long the registered agent for our company. I received another statement for registered agent service. I would truly like to know how you close an account with them.

Desired Settlement: NO MORE ACCOUNT WITH THEM, THEIR SERVICES ARE NOT NEEDED ANY LONGER.

Business Response: Tell us why here... I called the client and left a voice mail at 11:01 am on 7/28/15.  The service was discontinued in our records as the client states above, however we released statements/invoices the next week and this unit was included in that release.  Discontinuing the unit does end the service, it cannot delete an invoice in queue waiting to printed and mailed.  After that last invoice generated, which the client is not obligated to pay, all future invoices are ceased.  We are no longer listed as the registered agent.

8/10/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I have an L.L.C. formed in Delaware and used The Company Corporation for one year as my registered agent. I do not need my L.L.C. any more and I put in a cancellation request with the state of Delaware at the beginning of this month, July of 2015. I did call the Delaware Department of State: Division of Corporations to confirm the request has been received and it was and it is currently being processed. The representative I spoke with at the Delaware Department of State: Division of Corporations informed me that once the request for cancellation is received I am no longer liable for a registered agent service and it did NOT matter that the request had not finished processing; all that matters is that the request is received. Despite this, The Company Corporation refuses to cancel an invoice due on August 1st of this year for their 1 year registered agent fee for $235.00. I informed their customer service line that the request to cancel my L.L.C. had already been received and is being processed however they refused to cancel the invoice. They claim that they will not cancel the invoice until they are removed as registered agent despite the fact that the representatives of the Delaware Department of State: Division of Corporations confirm they are no longer liable once the cancellation request is received. I again called the Delaware Department of State: Division of Corporations and confirmed with a different representative what I previously wrote pertaining to the need for a registered agent once a cancellation request has been received and then I also contacted two other sources to confirm that information is true.

Desired Settlement: The desired outcome is to have this invoice cancelled.

Business Response:

We have verified with the state of Delaware that **** *********** LLC has been cancelled. In accordance we have cancelled registered agent services.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

 

 

 

 

8/5/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I discontinued the registered agent service for all of the states that The Company Corp. was our agent in months ago. I have received numerous invoices and emails asking for payment for services which have been discontinued. I have contacted them via emails, written responses and phone calls on quite a few times, yet despite their reassurance that the account is closed, I am still receiving past due notices. I was told today that there must be a problem with the automated system. Unacceptable. If they have a problem with that system I would like to know why the problem wasn't resolved after I brought this issue to their attention months ago, and on more than one occasion. How many times are erroneous invoices being paid as a result of the flaw in their system?

Desired Settlement: Investigate their business practices.

Business Response: Tell us why here... I spoke to the client at 4:34 pm on 7/28/15 and confirmed that all of her units have been discontinued and that I would research why she was still receiving invoices.  I will call her tomorrow with the resolution and she recommended that I email her instead, which I will do and document the complaint accordingly.
?

7/31/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I was told when I used this company that it would be a one time fee. I did NOT set it up myself it was done over the phone with ***** *********** She ensured me that I was only going to be charged a one time fee for this and there was no more payments that needed to be made. Now I have contacted the Corp Company several times telling them they are trying to rip me off more money for something I NEVER agreed to in the first place. I just received a letter from a collection agency and furious that this is going on my credit record! They need to stop harassing me about taking 250 from me. THis was never anything I agreed to and I would have gone else where if I knew this company had hidden fees.

Desired Settlement: This bill needs to stop coming. I have contacted the company several times about this. It needs to be removed from the credit agency collection and not be hit on my credit. If it has already hit my credit report it needs to be removed at once.

Business Response: Tell us why here...According to the Texas Secretary of State, we are still listed as Agent. We can cancel Registered Agent services once the agent is changed with the state.

7/19/2015 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I have been receiving mounds of emails from ********** Sage Marketing. the registered agent for ********** is The Company Corporation as this company listed. There is no way for me to contact ********** because their address, email, unsubscribe, opt-out buttons do not work that are on these emails. I want these emails to stop and have no way to reach them.

Desired Settlement: Stop these inappropriate and unrequested emails

Business Response: Tell us why here... I called ****** and Left a voicemail at her evening contact number, requesting her to return my call.  I would like to see a copy of an email that she is receiving.  I also called the company that is sending the emails and their voice mail is full and I wasn't able to leave a message.  I sent them an email requesting that they contact me immediately regarding these emails.  It's my hope that we can resolve this but unfortunately we don't have authority or jurisdiction over our client's email practices.  If this cannot be resolved amiacably, then I would suggest that ****** contact her email provider to discuss their procedures to address this situation.  I will follow up with ****** as soon as I hear from our client, if I don't speak with ****** before then.

7/16/2015 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I established an LLC in New York back in early 2007, called **********, LLC for my wife's hand made jewelry business. Company Corporation for some reason became my registered agent, I never asked for it, but nevertheless the sales agents kept calling and pestering my wife, claiming that she needs to have a representation for her company, or she'll get in trouble with the state of New York. So she trusted them and paid their $225 annual fee every year from 2007 to 2014. We've recently dissolved the LLC, but I'm still getting invoices from Company Corporation through email and regular mail, so I contacted my accountant and asked if this is a legitimate service and if I even have to have it, the way I was told, and he said absolutely not, NY state doesn't require any registered agents at all. So I felt cheated and quite upset. Just called Company Corporation and spoke to a customer support agent *****, he said we were not required to have a registered agent but insisted that their services were helpful. I asked him to give me one example of what they did for us for all the money they charged, and he couldn't give me any examples. I told him to make sure the billing would stop immediately, and he said he couldn't do that either.

Desired Settlement: I demand a refund for all fictitious charges throughout the years (2007-2014), which amounts to about $1400. and some sort of accountability on your part (such as lower rating etc.) for misrepresentation and taking advantage of general public. Account # ******** *********** ***

Business Response: Tell us why here... The State of New York, doesn't require you to list a registered agent, however they will accept a subsequent agent, which was the service that we provided.  Along with a registered agent, New York also requires a DOS contact, and we were listed as the contact.  The agent has since been changed, however our address remained as the DOS contact.  We have received correspondence from the state and forwarded the same to you as the state's DOS contact.  It is unfortunate that you are not happy with our services and have received conflicting information regarding New York requirements.  We are not in a position to issue a refund because we did provide service during this time period by forwarding state issued mail and we are currently still listed as the DOS contact.  If no longer wish to use our services or to have a relationship with our company, than we strongly recommend that you file the necessary change of DOS document with the state to remove us from their records.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  They asked me why I think their services were bogus and not required for my business, and here is my response

Here is the message I got from my Accountant, who I trust more than Company Corporation, regarding an invoice from Company Corporation
from ***** ********** ***
"It appears that this invoice is for a fee to to have the Company Corporation to be your registered agent.  I hate to be a messenger of bad news, but you really shouldn't have paid this company anything over the years as you are not required to have a registered agent in New York.  Since you had a physical location here in NY, it wasn't necessary for you to have a registered agent.   That being said, I don't know what type of an agreement you signed with this Company that not only allowed them to charge you an annual fee, but also to charge you a late fee.  You should definitely call them and let them know that *********** ***  is in the process of being dissolved and you are not interested in any of their services.  

Regards,
***** ********** *** ******* ****** *** * ********** ********* *****

According to this message, Company Corporation miss-represented themselves and collected money they should not have collected. Therefore I insist on being compensated for the money they've collected from us over the years, which I believe amounts to about $1400, as well as lowered rating by BBB.

Regards,

 

 

 

Business Response: Tell us why here... According to the Secretary of State of New York, we are still listed as Registered Agent as of 07-06-2015. Our services are still being rendered. If you wish to sever relations with us, a change of agent must be filed with the state of New York to remove us as agent.

7/15/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: The Company Corporation provides the service of setting up your new company entity. I have used them to set up multiple companies. They offer 6 moths (or a year) of free Registered Agent services as part of their package which I do not need or want. I missed that fact on the first few companies. After the free period, they send you a bill stating that you owe them money for the registered agent service. They don't give you choice when you are signing up online. I told them I did not want their service and went through the process of transferring the Registered Agent. They said they would cancel the service. The next time I set up an entity, I called instead of doing it online and told them I DID NOT WANT their registered agent service. Once again, I received a bill from them. I transferred the service again, and sent them proof the service was not with them. They said they would take care of it. Instead they sent my accounts to collections. We called them and they apologized and even sent us a letter showing all accounts were taken care of and no money was owed and yet I am still getting collection calls. I received a bill yesterday for two of the accounts and a call today from yet another new collection agency. These collection companies are rude and pushy and therefore I equate that to The Company Corporation's service practices as well. Their service is borderline fraud. They should give you an option to choose their registered agent service during the set up process and HONOR that when you choose not to use them. I want to warn everyone from ever using this company. They are unethical in how they handle business.

Desired Settlement: They need to cancel all of my registered agent services, correct the billing, remove any amounts owed, AND cancel all of the collection agencies they've submitted our accounts to. They need to include the option to opt out of their registered agent service up front while setting up a new business.

Business Response: Tell us why here... ****** ****** Va, LLC still shows us as being the Agent in VA and ****** ****** MD, LLC still shows us as the Agent in DC. Once we are removed as agent, we can cancel this service. All other invoices have been closed and our collections departmnet has been contacted and told to cease contacting you

7/15/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I used the services of The Company Corporation in 2012 to obtain my LLC and was never informed over the phone by the agent or in writing that I would be automatically enrolled in a scam to "represent" me. They have done nothing for me bedsidez obtain my LLC in 2012 and are now sending Collection notices to my business.

Desired Settlement: I would like to have a zero balance. Maybe honesty...

Business Response: Tell us why here...According to Arizona's Secretary of State we are still the Registered Agent. We will cancel the services when the agent is changed with the Secretary of State

6/18/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: The Company Corporation continues to bill me stating that they are my registered agent when in fact they are not. They did previously serve in that capacity but I switched registered agents before the renewal was due to the District of Columbia. I have told representatives this when they have called me and I have emailed the information as well. Today I received a FINAL NOTICE stating that they are sending this to collections.

Desired Settlement: I want them to adjust my balance to be zero and cease contacting me.

Business Response: Good afternoon,

The client's account was closed with no money due and all invoices closed on May 7th 2015.  If the client has a copy of an invoice please send it to me and I will take care of it.

However, our system shows that the client owes us no money.  I have placed the client on the "do not contact" and "do not call " list as well.

I apologize for any inconvenience caused.

Regards,

******* ******
Corporation Service Company

6/12/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On April 24, 2015, I contacted The Company Corporation to have them file my company annual report for 2015, and paid them via credit card, $650.00, the same day. The credit card transaction was taken over the phone by an employee named, Jack who verified all of my corrected information with me and insured me that The Company Corporation would file my annual report with The Secretary of State of Illinois by Friday evening of April 24, 2015. When I checked the Secretary of State's website that evening to verify that my annual report had been filed under my company name, ****** ***** *** ****** Reside By ******* ****," I was horrified to learn that The Company Corporation had submitted my information and company to another person whom I had never heard of before in my life, by the name of "******* ** ****** ***** ** ******** ******* ****** ** * *****. I immediately contacted The Company Corporation to notify them of my findings and I have been lied to by numerous employees, one in particular by the name of ****, and a manager also called me being pretentious and promised to submit to me via email a credit that she put on my account for this horrible error and todate, the email has never arrived. The Company Corporation has given my business to a complete stranger and have them registered with the Secretary of State and has constantly lied to me they would correct the matter and has not done so. I have worked too hard to acquire my business and to have it given away by The Company Corporation and not bother to correct the matter immediately with the Secretary of State is outrageous. I would not recommend anyone to The Company Corporation ever because they are very careless and deceptive. I am seeking to change agents and want nothing further to do with them, in addition to a full refund of my $650.00.

Desired Settlement: I am seeking a full refund in addition to having my corrected name and address submitted to the Secretary of State under my business name, "***** ***** *** ****** ****** ** ****** ****

Business Response: Tell us why here... I spoke to ****** after reviewing our order to correct the annual report to include her information.  The filing is still pending with the state and will be done soon.  I explained to her that I will refund our $100 service of the $650 that she paid, but I cannot refund the $550.  These are state fees that she would have paid no matter what.  The fee breakdown is $300 for taxes and $250 late fee.  Her report was due in December and she didn't place the orde with us until April.  She understood and agreed to this settlement.  She thanked me for my call and resolving the issue for her.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

On behalf of Where Kings And Queens Reside By Sandra, LLC., I Sandra Jones, Owner, am rejecting the response made by the The Company Corporation due to continuous lies and deception.

 

The Company Corporation has no intention on correcting the terrible error they made by their own admission with the Secretary of State.  They have lied to me continuously indicating they are going to correct the error and the error still remains to exist on the Secretary of State website listing a complete stranger as the principal owner of my business.

 

The Company Corporation wants the Better Business Bureau, (BBB) to close this issue and indicate it has been resolved when it has not.  To date, I have received another notice from The Company Corporation informing me that they are unable to correct the error they made due to me filing the request for correction on the incorrect form when they are the ones who incompetently submitted my filing on my behalf.  I have attached a copy of the notice to my statement.

 

I have completed wasted my $650.00 with The Company Corporation and now I have to spend additional monies hiring an attorney to sue them for their error and my $650.00 back.  “But for” The Company Corporation incorrectly filing my business information in error this situation would not have existed, therefore, they are the cause in fact of my distress, anguish, frustration, and loss of $650.00. 

 

The Company Corporation breached their duty to provide me with professional service that they deem themselves out to render to their customers, which they have failed greatly.  I am seeking to receive a full refund of $650.00, such that I can hire another agent to provide me with the professional service I deserve.

 

The last conversation I had was with a gentlemen by the name of *** *****, who once again lied to me by telling me that the error The Company Corporation made will be rectified immediately rather than routinely, it did not happen.  This horrible frustration has been going on since April 2015, and this is now the month of June 2015, this really shows how incompetent The Company Corporation is with dealing with their customers.

 

I would not recommend anyone to The Company Corporation ever because it appears to be customary they tell their customers lies to get them off the telephone and when you report them to the Better Business Bureau, they have someone call you with additional lies.  My advice to “all” potential customers who are seeking an agent to go to Legal Zoom or another company besides The Company Corporation.  They will lie non-stop and you will find yourself hiring an attorney to further deal with their error when it should have never happened.

 

Sincerely,

 

***** ***** *** ****** ****** ** ******* *** ****** ****** *****

 

 

 

Business Response: Tell us why here... We recognize that the filing mishap is our error and refunded our service fee to the client.  We cannot refund the state fees of $550, because those are state fees and she would have paid them no matter who did or does the filing. We are making every attempt to correct the filing for her.  I have left ****** two messages, 6/4/15 at 4:13 pm and 6/5/15 at 11:10 am.  As of today, 6/8/15 at 12:58 pm, I have not received a returned call.  The state has rejected the certificate of correction and requested a certificate of amendment instead.  Due to the state's mandate and statutes, the certificate of amendment requires ******'s signature.  This too has been the reason for my calls to her.  We are paying the state fees to file the certificate of amendment, however we need her cooperation in order to accomplish that.

6/4/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have contacted this company for the past two years and they refuse to remove my information from there records and they continue to send me invoicing for services I am not requesting. There customer services can not resolve this problem and they can not tell me what he charges are for. They continue to state that they will send this to the credit agency's. They are annoying and have no intention to resolve this issue over the past few years. They just send treats by USPS. I have just called today and asked them to speak with the owner and they said they are not available, so now I am putting this complaint because I have had enough.

Desired Settlement: I want them to remove the charges they are stating that I owe and remove me from there files. To stop contacting me and trying to get money from me. And do not continue any collection actions which include: personal liability for judgments against my business; Expensive state assessed penalties and fees; Unnecessarily registered agent service payments.

Business Response: Tell us why here... I spoke to the client today after checking Oregon's database and we are still listed as the agent.  I explained to him that the state requires him to have a registered agent, but that requirement doesn't mandate that we be the agent.  He says that this conflicts with what his accountant told him.  His accountant told him that he doesn't need an agent at all. That is incorrect.  I offered to resign as agent and explained that the state would close the company if he doesn't appoint a new agent.  He stated that he would call me back later today.

5/28/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I had no idea nor did I have any experience on how to start an LLC, so I turned to The Company Corporation for advice and a little bit of help. I specifically told them that my partner could not use his name to purchase any properties since he was saving his name to purchase his first home. With that understanding they suggested we put him in as the sole person on the LLC’s (I opened 3 LLC’s for 3 different states on that same day costing me $1,722.83; these LLC’s were going to be used for holding onto investment properties). He advised that this is the way to go since I would be the member and my partner would be the signer. Well the day came to finally put the LLC into action; we made an offer but didn't get it since the LLC’s were under my partners name and not mine. That was a huge mistake! Where did this go wrong? I completely put my trust into what the agent was telling me on how to form the LLC’s; YES THE AGENT GAVE ME ADVICE!!!. So now I want to have ALL 3 out of state LLC’s terminated and I’m told that I have to pay for extra fees to get them dissolution? I've already paid for a whopping $1,722.83 for the completely incorrect miss-interpreting LLC’s and TCC wants to make me pay an additional $602.50 totaling a whopping $2,325.33 for some LLC’s that I can NOT use!!!!!!! This is fraud!!!!!!!! This is a total rip off and I’m pretty pissed that I can’t get any kind of refund!!?? I've already lost a deal because of this and they have no remorse!! I should sue for this! I've already called trying to see if TCC would help me and understand my frustration but to no avail they just pushed my concerns to the side and gave me the dissolution cost. Really is that how you treat your customers as if it’s just for the bottom line and nothing else!!!? I just paid the $602.50 today to start the dissolution. I’m thinking if I should've paid at all? This is a total mistake on TCC, why should I be paying for something that’s their fault!

Desired Settlement: I just want my money back. I've spent too much time on this already and my time is precious!

Business Response: Good morning,

Unfortunately we cannot advise a client on how to incorporate their business.  It's unfortunate that the client's venture did not work out as expected.  We will be happy to assist the client as best as we can with preparing and submitting the forms to the state.  

In addition we will be happy to waive any service fees to assist with the dissolution of the entities. The client will however be responsible for the state fees.

Please feel free to reach me with any questions or concerns.

Regards,

 


Consumer Response: Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. First off I want to emphasize that the agent whom helped me incorporate all three of my LLC's did and was more than willing to help with all of his suggestions and opinions since he saw that I was in need of some guidance.   I had no idea what to expect or how to go about incorporating in three different states, I was completely lost.  After the agent's advice and guidance on how to go about incorporating, I thanked him so many times for being such an awesome person for directing me on how to incorporate the three LLC's.   If it was in their policy no to give any advice or suggestions then I would have took my business elsewhere!   I also have spoken to many other investors (such as myself) on how much advice is given when dealing with TCC and I found a great amount of investors have said they also were given advice from TCC.  Police or not the agents do give advice to their customers!!   The agent sounded so confident and sure that I should incorporate the way he suggested so I went along with him putting all my confidence in him.   Why would I go anywhere else when I'm getting all the support and advice, right?   Well, I realized it the hard way when I lost a deal; the LLC's were incorrectly incorporated!    It felt like a knife went straight into my heart,  you don't find these kinds of pocket deals, ever!!   That was one of my saddest movements in life! I can not use the other LLC's because of the same reason.  I have lost time (which is a very expensive commodity) and money for which I couldn't even use my LLC's for.  I honestly think that I have the right to receive all my funds that I have injected into this corrupt company.   I need justice for what they have done!!  TCC can't not just sweep me under the rug and ignore the fact the at they were wrong and screwed me over.   Me having to pay for their lack of training their employees should not come at my expense! Waiving the service fees to assist with the dissolution is great but it shouldn't just end there.  They need to do more than just waiving some fees! Thank you for listening to my story,

Business Response: Good afternoon,

Our website clearly states that we cannot give legal or tax advice. We can share our past experiences with the client based on the trends of previous business owners.  Ultimately it is the client's decision on how to proceed with his business affairs.  It is unfortunate that the client's businesses were not successful.  


Again I extend my offer to assist the client with the processes with which we are familiar namely filings with the state. We are willing to waive all service fees to prepare all the documents for the client at no charge and get them filed with the state at no charge from us.  The client will, however, be responsible for the state fees. With us doing the filings we will take that burden off the client to navigate the state websites to complete the filings on his own.

Regards,

******* ******
Workflow Coordinator





5/13/2015 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Dear BBB , My complaint of the Company Corporation is same as all the previous you have received . I found all these complaints after I contracted them to help me incorporate in Texas .( A large part of that decision is your A+ rating of this business . I am NOT setting blames , but perhaps the BBB should RECONSIDER an A+ rating for a company that creates the same complaints since 2011 ? ) Time line : Hired The Company Corp on April 29 to incorporate .Order # ****** . Received charge on Visa for said service on April 30 . Received an other charge for " Registered Agent " charge on May 1. Called the Co.Corp , talked to **** ****** . He insist I clicked to Choose this service . I opened their web page , and walk through it with him ; proving there were NO such setting . He told me to write a letter , and he will pass it on . ( Not a promising response ). Researched BBB's 96 complaints about the Company Corporation May 2 . Call Co.Corp. Talked with ****** ******** on May 4 . She insisted that I did not op out of choosing Co.Corp. as my Registered Agent ( this is a change from the previous story ) . She then sent e-mail of an internet form VERY DIFFERENT from the one I filled ( this new,differant form clearly list CO.Corp. as the RA , and a price list of services .) the Current form on the internet is NOT what she sent to me . Clearly they have invisible icon on their web site , designed to trap all the consumers . I called Visa fraud . ***** was helpfuf in finding their ''supervisor'' ****** ********. But before talking with ****** , we talked with **** ****** again . This time he CHANGED his tone ; claimed to be running a ''pilot program'' where only half the consumers get stuck with the automatic Registered Agent selection ( another CHANGE of the story). ****** agree to remove the charge when the Texas Secretary of State notify her of change of RA...this is a delay tactic . I did NOT order this service , I shouldn't have to wait for this unknown time .They violated the public trust , and should remedy this mistake immediately . Thank you for your ethical help , ***** *****

Desired Settlement: To be refunded ; and to be removed from their entire system...(Other past victims said the Co.Corp. will bill you every year .)

Business Response: Good morning,

A refund of $235.00 has been issued to the client's credit card.  The credit should appear on the client's card in 3-5 business days depending on his bank.  We are still listed on the Texas Secretary of State as the Registered Agent for the client's company.  I will be happy to place the request and pay the state fees to change the agent to the client's name and address or whomever he designates as his agent.

Please let me know if the client has already taken care of that filing with the state.

Thank you.


Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.And please have *******  file to remove themselves as the registered  agent .

Regards , and Thank you .

 

 

 

 

5/13/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On May 4 2015 I hired this company to start up a Delaware LLC for our new business under the name ** ******* LLC by filling out their online forms. During the process one of the questions was asking for the name and address of the registered agent for the newly created business. I entered the name and address of the registered agent. The forms are accepted and my credit card is charged for the full amount. A few hours later I received a call and talked with a representative from The Company Corporation LLC who identified himself as Tom. He said they do not create companies unless they are chosen as the representative agent. I said I was disappointed because the website is asking the name of the third party representative agent thereby indicating this is acceptable. I said it is fine if you do not want my business please refund the money I paid in full. He then said they would cut a fee from me. I don't understand how they can justify a fee for a service they don't do all the while their website indicating otherwise. Had the application forms in their website clearly stated they do not start up a company unless they are chosen to be its registered agent, then I wouldn't fill out the application in the first place.

Desired Settlement: Please refund the entire sum o $169 that was charged to my credit card ending with 3319

Business Response: Good morning,

The full amount of $169.00 was refunded to the client's credit card on 5/5/2015.

Please feel free to reach me with any questions.

Regards,

 


Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Thank you for the full refund. Had they told me they would refund fully in the phone, I would not need to file a complaint with BBB in the first place.

 

 

 

5/3/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: The Company Corporation came into our office to do offer service and get us to sign up for our own LLC. I did this . I paid to have them set up my LLC and it came with 6 months of registered agent services. After the end of the 6 months they sent me a bill for this service. I told them that I did not want the service and have asked for the service to be terminated. They will not end my service and they keep sending me bills. I do not want to pay for something that I am taking care of my self. I have been filing my own annual reports with the state and I have sent in a change of registered agent to the state. Plus I never asked for the service to start with they made me do it because "it is free with all the accounts and you do not have to continue" but they will not terminate the service. They have now sent me to collections for a past due bill and sent me another new invoice...how do I make them stop???

Desired Settlement: Stop sending me bills. Remove the past due bill from collections. I do not think that I should have to pay for services that I have not requested and that I have ask to stop more then one time.

Business Response: Good morning,

The client's account is not in collections but has been closed in our system with a zero balance.  We have also placed the account on a "do not call" and "do not email" list so no further contact will be made with the client.

Please feel free to reach me with any questions or concerns.



Regards,

  

******* ****** ******** *********** * ******** ******* ************ *** *****

4/26/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Last March (2014) I placed an order with The Company Corporation. They helped me form my LLC. Their fee was $99 which I paid. I thought our business was concluded. I have one of their documents "STATEMENT OF RESIGNATION AND CONCLUDED PARTICIPATION". This document states that immediately after my LLC is formed they conclude all business with my just formed LLC. Good, this is what I expected. However, undisclosed to me, they became my agent. Now they send me a bill for $235 for being my agent. This is a common business practice they employ, devious to say the least. I see many similar complaints in your records and on the internet under scams, many reviewers say beware of this company. I paid this $235 fee under duress as their next step was to send me to collections. I want my money back as we had no agreement they would be my agent unless they buried this sneaky unwanted service in some devious manner. I have filed with the State of Ct to change agents. I am also filing a complaint with the Delaware's Attorney General. Let this be my notice to the Company Corporation I no longer want to do any business with that company except for my refund. Seeing some 97 complaints with the BBB it is hard to understand their A plus rating.

Desired Settlement: Conclude all business with the Company Corporation.

Business Response: Good morning,

The client's account has been closed in our system and there are no open invoices or monies owed.

In addition we are no longer the Registered Agent for the entity.


Please let me know how else I can assist the client.


Regards,
******* ****** ************

4/22/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Have been sending billing statements request to send a payment 250.00

Desired Settlement: To stop sending a billing statement. Have no idea who this is

Business Response: Tell us why here...

Good afternoon,

I have attached a screenshot obtained from the Indiana Secretary of State today showing ******* Lawn Service Inc. listing Corporation Servcie Company as the Registered Agent.  The address for ******* Lawn Servcie Inc. corresponds with the address for Mr. ***** ******* .  I have also attached that evidence from the Secretary of State of Indiana.

We have submitted an urgent order to resign as the agent to remove our names as the Registered Agent for ******* Lawn Service Inc.  The open invoices will be closed as well as the client's account in our system.

Thank you.



?

3/26/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: We set up our C Corporation with The Corporation Company in June 2013, about a year later we started getting emails about an upcoming bill for registered agent services. We filed the necessary paperwork with the State of New York to change our registered agent status, notified The Corporation Company of this and were told to disregard any emails we received. We continued to receive email invoices about registered agent services every few months. Every time I would either call The Corporation Company directly or reply to the email explaining, again, we are not paying this invoice because The Corporation Company is not our registered agent. Seven months ago they started sending me emails about another company I've never heard of in addition to this erroneous bill. Every six weeks or so I'm on the phone with these people trying to get them to understand 1) we do not owe them any money and 2) I am not in any way affiliated with this second company and I have no idea how they got the impression that I am. Every time a customer service representative assures me ***** has straightened out the database error that is showing a bill we don't owe passed due and has my contact information listed for a company I am in no way nor have ever been affiliated with. Every time the custom service representative advises me to ignore any further notices. Things go quiet for a while then start up again. The last time I talked to The Corporation Company it looked like the matter was finally resolved. The customer service representative had managed to contact who ever owns the second corporation and when I asked about our account status she said the account for our company had been closed. That was about three months ago. Today I got a call from a collections agency representing The Corporation Company looking to collect on the past due fee for registered agent services for our company.

Desired Settlement: I want these people to go away. Seriously this is a scam bordering on racketeering.

Business Response: Tell us why here...

Good morning,

The client is still in collections because we are still listed with the Secretary of State of New York as the party resoponsible for receiving this client's Service of Process.  Once the client removes our names as the responsible party the invoice will be closed.  I have enclosed a screen shot obtained today from the Secretary of State of New York showing us as the responsible party.


Can the client contact us as soon as this has been changed so we can close any open invoices. I have contacted the collections agency and removed the client's name from the calling list.

Thank you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The invoice is for "Registered Agent Services" the documentation you just submitted clearly does not list your business as the Register Agent. I have spoken with the people at NYS about the failure to update the process address and they will correct the mistake, but it would have be nice to get a clear explanation about why I was being billed rather than eight months of run around from various sales people.


More to the point, your business is still contacting me to sell my corporation shit it does not need. Please remove our contact information from all mailing lists, call lists, etc.

Regards,

 

 

 

Business Response: Tell us why here...


Good morning,

I will be happy to speak to the client and explain the process of changing both the name of the Registered Agent and the name of recipient of Service of Process on the NY Secretary of State.


Please let me know when the state has corrected their error and removed us as the recipient of Service of Process.  Once that is confirmed I will close any open invoices for *********, Inc.

In addition the client has been placed on the "do not contact" and "do not email" list so she should receive no more calls unless it is related to her other entity or an order.


Regards,

******* ****** ** ****** ** **** *********

3/23/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: In August 2014, I worked with the Company Corporation to begin my first LLC. At first, I was incredibly pleased with the service. They offered LLC creation in Illinois for only a $60 charge on top of the $500 filing fee for a total of $560. I signed up online, and submitted my LLC information including address, type of service, etc. This was all done by a very convenient sign up form online. Specifically, I informed them to list myself as the registered agent. Again, I clearly asked them to list myself, at my business address, as the registered agent. Everything went smoothly, and my LLC was registered without a hitch. I became an official LLC in September. Until, 5 months later, when I received a $235 bill for their services as a registered agent. I thought this must be a mistake, I clearly signed myself up as registered agent. I called their invoicing office, at which point the lady I was speaking with informed me I had signed up for their registered agent services (I can guarantee you I did no such thing. I barely have enough funds to cover my marketing, I would certainly not have signed up for them to be a registered agent). Conveniently for them, they don't keep any record of my original sign up form completed online. How could they not keep those records? Keeping important documentation like that must be a common business practice for legitimate services. They informed me that in order to change this $235 bill, I must either go through the appropriate government channels to register myself as agent for my LLC, pay the bill, or cancel them as registered agent which would in turn make my LLC invalid. In summary, the Company Corporation tricked me in to signing up for this cheap service, purposefully ignored my orders to sign myself up as registered agent in order to charge me this $235 fee, conveniently "lost" any documentation to prove I signed myself up as registered agent and not their company, and are saying the consequence of not paying this bill would be for my LLC to become invalid. I asked them to help me change the assigned registered agent, as it was their mistake to begin with, and they refused. Every minute I spend on things like this instead of building up my customer base and company have a direct impact on my sales and success. Now I must spend time fixing this mistake myself, they did not even offer any advice on how to change registered agents. This is the most unethical business I have encountered thus far in my journey as an entrepreneur. Please help me get some kind of justice. They are obviously running a very tricky scam.

Desired Settlement: Redact this scam of a $235 registered agent bill, and the Company Corporation should partially refund me for the time I spend fixing problems they purposefully created in an attempt to get more money.

Business Response:

Good morning,

 

I am responding to BBB compliant-Case ******** submitted by Ms. ******** *****

 

Ms. ***** called in to our company on 8/27/2014 for assistance to incorporate her business in Illinois.

 

The representative went over in detail that our Starter Package included 6 months of Registered Agent service. The representative defined the role of the Registered Agent.  She further explained to Ms. ***** that she would receive a bill from us after the 6 months of service was up.  It was further explained to Ms. ***** that she had the option of changing the agent to herself, a friend, a neighbor or whomever she choose.  Ms. ***** at that point said she would then be her own agent.

 

Our representative was clear in explaining that once the change was made the invoice would be cancelled but it we remained on file as agent the invoice would stand. She acknowledged that she understood.

 

I have begun the process of resigning as the Registered Agent for Ms. *****’s company and closing any open invoices.

 

Please feel free to reach me with any questions or concerns.

 

******* ****** ******** *********** * ******** ******* ************ *** ***** *********************** *******************

 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The Company Corporation deliberately signed themselves up as my registered agent when I specifically requested they sign myself up as registered agent. I asked for help in fixing this problem, caused by them, twice, and they responded by attempting to gain more money from my small business by asking me to pay for the service of changing registered agent. They intentionally caused this problem. I have had to pay $77 to change registered agent for the "mistake" that they made. They should refund me for this change of service. I will still be at a loss, due to the time wasted fixing this problem, but they should at least cover the cost of changing registered agents as they purposefully ignored my LLC submission in order to sign themselves as registered agents. I truly believe these actions were intentional!

Regards,

 

 

 

Business Response:

Good morning,

 

I am responding to BBB complaint- Case 10410724 submitted by Ms. ******** *****

 

I will be happy to refund the fees incurred for the sake of customer service despite the fact that the client did agree on the call to have us listed as the Registered Agent.

 

Please ask the client to send me the receipt and copy of the filing with the state of Illinois showing the change of agent so I can process her refund of the fees to change the agent.

 

Thank you in advance.

 

 

******* ****** ******** *********** * ******** ******* ************ *** ***** *********************** *******************

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Attached is my receipt from the cost to change registered agent, for a refund. Once you have canceled your registered agent service as well, could you please send me a receipt so I have proof that bill was canceled? Thank you.

Regards,

 

 

 

 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 

Problem:
The Company Corporation has not followed through with agreed upon action from complaint ********. I accepted the business's offered resolution, but it has been 30 days and no further action has been taken.


Desired Settlement / Outcome

Desired Settlement:
Desired Outcome:
Follow through with the agreed upon action from complaint ********

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 

Problem:
The Company Corporation has not followed through with agreed upon action from complaint ********. I accepted the business's offered resolution, but it has been 30 days and no further action has been taken.


Desired Settlement / Outcome

Desired Settlement:
Desired Outcome:
Follow through with the agreed upon action from complaint ********

Business Response: Tell us why here...


Good morning,

We have closed all open invoices for this client as well as closed the client's account in our system.  We are seeking no payments from the client. A request was made for the client's receipt for the fees she claimed she paid to the state.

We will be happy to refund that fee. However, no payment will be made to the client since we indicated that we would handle the changes with the state but she opted to do it herself.

Thank you.


?

Business Response: Tell us why here...


Good morning,

We have closed all open invoices for this client as well as closed the client's account in our system.  We are seeking no payments from the client. A request was made for the client's receipt for the fees she claimed she paid to the state.

We will be happy to refund that fee. However, no payment will be made to the client since we indicated that we would handle the changes with the state but she opted to do it herself.

Thank you.


?

3/19/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I have tried calling, e-mailing, requesting that the Company Corporation not list itself as my agent. I have explained at length to them that I did not request this nor want this. They keep sending me a $235 invoice and will not stop. *** ************

Desired Settlement: Please take the $235 off and stop calling me. This has left an unpleasant experience where not only will I never utilize this company for any services, but warn everyone I know about these tactics. ***

Business Response: Tell us why here...

Good morning,

The client's account was closed in our system on 2/11/2015.  All open invoices have been closed and the client has been placed on the "do not contact" or "do not email" list so no one will contact them.

Thank you.

2/26/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I used The Company Corporation website, assuming it would be a smooth process to incorporate your company. I chose the Starter Package, which cost a total $239 ($99 plus the cost of the State filing fee $140). 1) The Starter Package includes a 6 month Registered Agent service, which the applicant cannot opt out of. 2) The Starter Package offers the option of extending the Registered Agent Service for another 6 months, which I DID NOT CHOOSE. 3) There is a footnote that says the customer will be billed $235 to continue the Registered Agent Service, which I CHOOSE NOT TO CONTINUE. 4) I have repeatedly emailed the company stating that I do not want them as my registered agent but they continue to send me the bill of $235. 5) How are customers supposed to OPT OUT of their service if they don't allow us to? I am so tired of their emails, spam, advertisements and invoices. I keep telling them I don't want them to be my registered agent, which of course they reply, "A registered agent is required by law." Of course, the basic assumption would be that I, the owner of the company, would be the registered agent. It's common practice. They can't force their services upon customers and not offer them the option to decline. I don't want or need their service. I have emailed them repeatedly, which they ignore and then email me another invoice and another complaint that I'm late in paying them, so they add a late charge to the invoice. How does this company getting away with this scam? I can't take their harassment anymore or the representatives who always ignore me.

Desired Settlement: I want the company to: 1) Adjust my bill to reflect that I do NOT OWE THEM MONEY. 2) A letter stating that they are NOT my registered agent and that I did not request their continued service as a registered agent. 2) Stop harassing me and sending me emails, spam and letters. 3) Take me off of their client list and any other list they have. 4) Never contact me again. 5) To understand that I choose to be my own agent. 6) Stop scamming your customers.

Business Response: Tell us why here...

Good morning,
 
I am responding to the BBB Complaint ID: *********
 
We will be happy to pay the state fee for the change of agent to list the agent of choice for the client. Once the change is completed we will close all open invoices and close the client’s account.
 
Can the client please provide the name of her new agent and we will begin the process of removing our name as her agent.
 
Thank you in advance.
 
******* ****** ******** ******* ******** *********** ************** **** ***** ****************************

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The company requested my name and information, which I assumed they had: but I will contact them to provide them that. So I hope that after I do so, they will resolve the situation.

Regards,

 

 

 

 

1/16/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I have been past due on my company corporation account for over a year or so, and I just started making small payments and after a couple payments, I received a threat of collections and a late fee. I just spoke with the representative last week and I was told that I do not have to worry about collections because I am attempting to make payments and now I am getting threatened about it. Also, I should not have received a late fee because I have been last for over a year now. My account number is *******. I made one payment of $15 and another of $5. The first payment could have been $10.

Desired Settlement: I am requesting that The Company Corporation be held liable for the reminding balance for inventing their own rules and tacking a fee onto my balance and remove the fee.

Business Response: We have confirmed the late fee will be waived with *** ****** on December 23, 2014.    The invoice attached is still open and due, invoice due date was 7/31/14, 2 partial payments have been received totaling $20.00 a balance of $215.00 is remaining on the account

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 

I should not have said that I accept it, because I logged back in to the account and they have not waived the fee yet as they stated. My balance should be $215; however, it is still reflecting $235.

 

 

Business Response:

The original amount of the invoice was $235.   To date we have received $20, with a remaining balance of $215.  We will offer her a reduced rate of $125 versus the original amount.  The remaining balance will be $105.

1/15/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I tried to close an LLC that I had set up with them. I was told that the entire process, including state fees would be $320, so I paid for it. A few days later, they said they needed another $300. I asked for it in writing 5 times saying they had to other fees to add on and they ignored it each time. I then asked for a fee breakdown 3 times and saw that they were charging me $320 in fees to send in a piece of paper, so I said I would do it myself. They then said that they would only refund me $170 (keeping $150) because they had started the paperwork, They are scammers that as soon as you pay a pennny, they have you on the hook and just keep making up more and more charges,

Desired Settlement: I want my $320 back from them and I never want to hear them ask for another penny again

Business Response:

We have been in contact with *** ***** on 12/11 and discussed the additional state fee due to complete his order and review the cancellation process.   The state of Maryland requires all annual reports to be current prior to filing for dissolution, each annual report state fee is $300.00.   The 2014 annual report was not filed, this  information was advised by the state once we submitted for dissolution.    When we advised *** ***** of the additional state fees required he advised to cancel the order and he will continue the process directly with the state.   Our attempt to file fee is $150.00 for services completed, after speaking to *** ***** we agreed to only kept half of the fee and refunded $245.00 less $75.00 service fee totaling $320.00   There will be no additional refund for this order.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I was still charged $75, which was never disclosed beforehand.  This is not acceptable when their entire operation is built on milking additional fees when the first ones are paid

Regards,

 

 

 

Business Response:

As stated in our previous response at total of $245 has been refunded to *** *****, less the agreed $75 attempt to file fee. 

11/29/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Approximately 2-3 years ago we asked the Company Corporation to form a business for us and everything was fine. Approximately 1 year ago, the company corporation billed us for being a registered agent. We disputed the charge because it wasn't known to us that we would be charged more than once for their service. We were advised that we'd have to change our registered agent with the KY Secretary of State which we did, last year. This year I received yet another invoice from the Company Corporation wanting money for being my registered agent. *THE COMPANY CORPORATION IS NOT OUR REGISTERED AGENT AND SHOULD NOT BE BILLING US.*

Desired Settlement: Please zero out our invoice because we shouldn't owe you anything, you are not our registered agent and make sure this doesn't happen again.

Business Response: In response to the above case, the account for *** ******* has been closed due to a change of agent filed with the state.  There are no open/pending invoices.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me although the company did send me an invoice about a week ago for the service.

 

 

Regards,

 

 

 

 

 

11/11/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: A representative from the company called to file a complaint regarding an invoice he received from the company: Harry is an Independent distributor for a snack company. The only way he could do business with them was to register his business with the State of Ohio. He said he started receiving these invoices after he applied for incorporation with the State of Ohio. Company Corporation said they helped him for services and he says he spoke with the State of Ohio directly when he registered. They are sending him a $260 invoice and threatening collections if he doesn't pay. The company claims they are a registered agent of of State representing him. Neither he nor anyone in the company knows anything about this. The invoice came in the Mail. www.incorporate.com/invoice is on the invoice. Complaint taken via phone by R.W.

Desired Settlement: The company wants this company to stop billing for services he never rendered.

Business Response: In response to case number ********* *** ***** *****.    An online order was placed on June 11, 2013 to file *** ************ LLC(see attached).  This order was processed and completed on June 26, 2013 in turn documents were sent to *** *****.   An annual invoice is sent for agent service with a fee of $235.00, inv. dated 2/8/2014 due by May 31, 2014.   In order to cancel our services as agent a change of agent is required by the state to advise a new required agent on file with Ohio.  To date no filing has been completed and the invoice is outstanding and past due

11/11/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have two Corporation which I don't need so some how one of the Corporation that don't use got reopen when I file for nonprofit file with The Secretary Of State Business Programs Division I didn't want this Corporation Your Second Chance Corporation ******** so I am work on getting this Corporation remove with the Secretary Of State Business Programs Division I called the company corporation they stated we don't help Nonprofit and don't LLC nonprofit and didn't here back from them

Desired Settlement: I want my money back and for them to the website your-second-chance-corp.org and give to the vets

Business Response: In response to case number ********* ****** ******.  We processed the order for **** ****** ******* *** on June 10, 2013 requested by *** ****** in the state of California.  All documents were sent on June 10, 2013 to *** ******.  This entity is active with the state and we are listed as the agent of record.   *** ****** also has Your ****** ****** *********** filed with the state as well (see attached)  we did not assist with this filing and are not the agent.  We are unsure of the request within this case, if *** ****** could advise further details

10/8/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: The Company Corporation continues to send me invoices for "Registered Agent Services", addressed to my name. I don't know what their service is. I never contacted anyone there in my life for any reason. I handled my business registration myself. The invoice amount is $235.00. I spoke with a a customer service agent named ******* **** on 09/15/2014 that failed to tell me what The Company Corporation is billing me for. She stated that she does not know who originally contacted The Company Corporation for it's "registered agent service". I have the answer....nobody contacted The Company Corporation for any type of service.

Desired Settlement: I would like proof from The Company Corporation that my account is closed, with a $0.00 balance by 09/30/2014.

Business Response:

In regards to case no. ********* ****** ***** ******, Inc.   We are going to resign as agent with the State of Pennsylvania, the pending invoice will be closed out at a zero balance.   *** ****** will need to contact the state to advise the new agent for his entity.

10/7/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: On April 10th, 2014, I called to dissolve my company. They told me the I will receive an email in 3 business days stating that I needed to download and print the documents and then sign the documents and return to the Company Corporation. I waited for the fourth day to see if there were any emails. I did not receive any emails. I called them up again and the representative said wait a few more days. I waited a few more days but still there were no emails for me to download, print, and return the documents to the Company Corporation. I called again and then finally they sent me an email. I read the document but I had question about the document. The document that they sent me have the billing charges. The balance on the document that said was $0.00 balance and the there were no other charges that I owed. I have a copy of the $0.00 balance. First they were sending me notices that I owe $260.00. I called and told they made a mistake and now they a sending me collections notices that I owe them $162.08 because they said this is prorated charges. The dissolution should have been dissolved in April 2014 but it was dissolved in June 5th, 2014, two month after I called to dissolve my company. Now a law firm that the Company Corporation hire sent me a notices that I owe $137.08.

Desired Settlement: I want these charges remove and my *********** ********* *** ******* be back to good standing.

Business Response:

In regards to case number ********* ******** ******* **********, LLC.    On 1/30/2014  we spoke to *** *** regarding the dissolution of her company.  At that time we advised once the dissolution was completed there will be a prorated invoice for the agent service.   The open invoice dated 8/2013 due by 11/2013 in the amount of $235.00, prorated amount of $19.58 per month.

The order was placed for the dissolution on 4/10/14, additional information was needed regarding the documents, which was received on 6/5/2014.  The filing was complete with the state on 6/9/2014.   The system prorated the invoice in the amount of $137.08, the invoice can be adjusted to 5 months of service (Dec-April) in the amount of $97.90.    In question to the invoice received with a zero balance was due to the pending invoiced closed out due to non-pay.   The collection agency contacting *** *** is internal and no record will or has been made with *********** ******** ** *******

9/25/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Formed an LLC with The Company Corporation. During the formation process I was specifically asked if I wanted to use The Company Corporation as my registered agent. I selected "No". 6 months after the formation of my company I am getting bills from The Company Corporation for services provided as my registered agent. They say I have to remove them as my registered agent to get rid of this service. It cost $77 to change your registered agent in IL. I payed the fee and want the billing stopped! This is a scam service I specifically did not want! Stop scamming people and provide the simple service they expected. There is a dozen reviews on "yelp" with the same types of complaints.

Desired Settlement: Cancel the service, stop billing me, and refund the $77 state filing fee!

Business Response:

In response to case no. ********* *** **** *******, LLC.    The online request for the formation did included our services as agent.  The state evidence received also confirmed agent services, our services are not hidden.   To file a change of agent LLC-1.36 with the state has a filing fee of $25.00.  As indicated on the state site a change of agent was filed on 9/16/2014.  Our account with *** ****** has been closed with no pending invoices, no refund is due.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The Illinois state filing fee is $25 with a $52 expedite fee ($77). The only option for filing is online and expedite, hence the filing cost is $77. I understand that the company corp is the agent listed on my filed LLC forms. The point is they never should have been! I specifically listed myself as agent when I filled out the forms on their website. I can't control the fact that they are greedy scammers and put themselves as the agent when they filed with the state on my behalf. People be warned! Pay the extra $100 and go with legal zoom.

 

 

 

 

9/18/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: The Company Corporation continues to send bills for agent of service. I verbally terminated my affiliation with them over the phone and was assured that I would receive no further invoices. The corporation in question is inactive, has no income or employees. The Company Corporation has never, acted on my behalf for any services in the past 24 months. I have called multiple times to dispute this bill, which is retroactive for supposed representation over the past 12 months, of which I was not aware and to which I did not agree. I have repeatedly told them to stop charging me and to stop calling me. I paid their last bill in an effort to get them to once and for all leave me alone and now I end up with another bill.

Desired Settlement: The total amount due should be $0.00 I would like a communication stating this, and no further calls, mail, or contact whatsoever with this entity. I would also encourage further investigation to this business practice, which seems dishonest at the least, and in my view overtly fraudulent.

Business Response:

In response to case number ********, please see attached state information.    We are currently the agent for the active company and have been providing this service since 12/6/2012.     Our invoice dated 8/1/13 for coverage until 11/30/2014 has been paid, the new invoice received is for period coverage until 11/30/15.   In order to cancel our service a change of agent is required, at that time a new agent will be recorded with the state by *** *****.   This change would need to be filed prior to 11/30/14 in order for the account to be closed in full with no payment due.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Again, I desire no further representation from this agency.  The company is no longer considered active by the state of Texas and has never been in use.  I want no further representation and no further billing from this agency.  I should not have to furnish  proof of other representation in order for this to happen.  To be clear, I wish for this agency to cease any services that are supposedly being provided and no further billing be issued.  I want no further contact from the agency and a statement of no further payments due, $0.00 balance.

 

 

 

 

Business Response:

As advised invoice 75634948 will be closed out with no payment due if the change of agent is filed prior to 11/30/2014.   Please see attached as of today we are listed as the agent for the active entity with Texas.  We cannot discontinue within our records as the entity is active.

8/15/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Hi TCC, Going by your business philosophy, I could set up a “service” business, charge a fee to any gullible but well intending and honest business person(s), and live happily ever after. I believe honest businesses must be scrutinised as to their real intentions and methods, etc by a suitably qualified business entity, listed on a register, and given legal advice and assistance to ensure that that company does comply with the state and federal standards, rules, laws, etc. According to your email you just collect a “service” fee for NO service. This is fraud: you are misrepresenting or deceiving businesses who simply want to have their business accepted and recognised as acceptable to trade, etc. I will copy and paste this to BBB for their comment and warn other well intending entrepreneurs. Only in America? Sincerely, John Kilford To BBB, I have tried to do an online business in the US. I have found the attempt very "TRYING"! Just briefly; I agreed to set up my online business through Fortune 500 Affiliate Group, Arizona; they referred me to The Tax Club; both have deceived me with their dishonest services. My attempts to communicate and settle my complaints have been ignored. I gather from your service/website that these businesses have been found "wanting", ie, illegal. The Washington Examiner report on The Tax Club conformed my fears: illegal. My attempts with the Secretary of State, Wyoming, gave me no legal advice or service, neither did The Company Corporation. All I got was: we do(es) not offer legal advice or assistance. Great for a company that purportedly offers service to help business comply with state and federal laws. Everyone, todate, just ducks for cover; like Schultz in Hogan's Heros: "I know nothing!" And they say, to me, "If I did, and I do, I am not going to tell you. Pay the fee!" I refuse to pay fees for services I signed up for, but do not get. Hence, I have cancelled my LLC and, regretfully, postponed my attempts of doing any business in the USA. I cancelled my LLC because I was getting "stone walled" by US businesses that were supposedly protecting my legal business. I have reported to the FTC regarding their investigation into The Tax Clubs scams to no avail to date. Unhappily, not surprising! I assumed that US businesses were veted by US authorities as to their products, services and methods of trading, etc before they were permitted to trade. (The above is a copy of the email I sent to TCC in reply to their email saying they will not advise me, but that I can complain to BBB.)

Desired Settlement: Compensation for deception and refund of fees from The Tax Club; Refund of fees by The Company Corporation and the Secretary of State for Wyoming and refund of costs from Fortune 500 Affiliate Group. I hope you understand if I do not give the details of the deception and inadequate service without respect from US agencies, even such as yours, without getting the "Schultz" treatment, as described above. I will if I can be assured with certainty that my cases will be addressed and settled appropriately.

Business Response: In response to case no. 1******** ** ****** ***********, LLC the account has been closed due to the state status as of 7/8/14 (see attached).    The pending invoice ******** due 5/31/14 in the amount of $235.00 has been closed with no payment pending due to the state status of Administratively Dissolved.     No refund will be due from The Company Corporation.   We cannot reply to any refunds request to The Tax Club or the Secretary of State of Wyoming, this must be addressed with the respective office directly

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

 

 

 

 

7/25/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: The Company Corporation continues to send bills for agent of service. The Company Corporation has never, ever acted on my behalf for any services. I have disputed the bills, I have sent a cease and desist letter, and I have called them several times. After being put on hold consistently, they failed to provide any evidence of any service they provide. They cannot arbitrarily send bills demanding payment and threaten to turn me over to a collection agency. I told them their service was not wanted or needed. The Company Corporation continues to send bills plus late fees.

Desired Settlement: The Company Corporation needs to send a letter and statement showing a ZERO balance and cancel all invoices.

Business Response: In regards to case no. ********* ***** ****** ********, Inc., **** *****.   The account has been closed due to a change of agent filed on January 24, 2014.   We have provided agent service for ***** ****** ********, Inc. since 1995 (see attached reports filed with the state by***** ****** ********, Inc.)    There are no invoices due for this company due to the state filing.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by The Company Corporation in reference to complaint ID********, and find that since The Company Corporation stated in their response that "no invoices are due to the state filing"  which means that I owe them zero dollars ($0), I will accept their response. However, since 1995 I have never, ever received any correspondance from them until 2013 in the form of an invoice with a balance due. The invoices they refer to are not legitimate in the first place because The Company Corporation never, ever acted or received on my behalf any forms of legal official documents required each year for tax and legal purposes, such as franchise tax notices and annual report forms. The Company Corporation never, ever forwarded any documents or notices to SWP. Registered Agents generally will also notify business entities if their state government filing status is in "Good Standing" or not.  The Company Corporation never, ever provided any services of any kind to me or my company.
?Regards,

 

 

7/11/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I contacted this company several times requesting the termination of my account with them as i no longer want to use them as my registered agent. They have continually refused to cancel my service and sent me a notice demanding a payment of $260 or they will refer my account to collections. I want this account closed and all charges removed from my account as it is my legal right to refuse to use their service.

Desired Settlement: Terminate my account and remove all charges.

Business Response:

In response to case no. *********** ******* ******.   Our services have been discontinued for ******* Corp and **** *** LLC due to the state status in Delaware.   There are no pending invoices for either company noted previously.

6/27/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I found their name on the internet about inquiring for a Limited Liability Corporation (LLC) application on September 2014 and paid the necessary fees for the application of a business name to the state of New Jersey only and did not go through the whole process to finish of getting an Employer Identification Number (EIN) and the other requirements necessary to use the LLC or company name.I hired a Certified Public Accountant to accomplish the LLC application and paid a huge fee again. This month- May 2014, I received a bill of $235.00 with a due date on (6/09/2014) from the Company Corporation about a registered agent service which was not disclosed to me at the time of application as it was ordered via phone.This is a huge amount to pay just for an application of a business name only.

Desired Settlement: I am requesting to the Company Corporation to clear this charge and never bill me again in the future

Business Response:

In response to case No. *********  ***** *********** ***   *** *******  ***** ******    In confirming with the state, we are listed as the agent of record for the active entity.    The invoice in question dated 5/10/14 due by 8/31/14 for $235.00.   In order to cancel our service as agent and void the invoice a change of agent is required to be filed with the state.  This can be completed on the annual report which is due to New Jersey.    

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

In response to the Company Corporation's explanation,one of their customer service representative or agent mentioned that I am bounded with what I have agreed with their contract and would need to pay every 6 months.It is something that I am unaware of at the time I came for their service,all I wanted is for my name to be out of their system if ever this gets resolve since I will be asking my certified public accountant to be my agent and stop sending such bills to my residence which is double the amount that the state is requesting me to pay $100.00.This was not discuss before and was surprised with the bill I got last May 2014.
Regards,

 

 

 

 

Business Response: Please see attached documents regarding case no. ********.   In order to discontinue within our records a change of agent is required

6/26/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I used The Company Corporation to form an LLC in 2012. I purchased the LLC formation service over the phone and was led to believe that this was a one time, upfront charge to file with the state. At no point did the customer service person disclose to me that there would be recurring charges. Sometime later, I received a bill in the mail in addition to the initial fee for forming the LLC. I contacted the Company Corporation to dispute the additional charge and considered the situation resolved, assuming this had been done in error. Recently, some two years later, I have received calls from a debt collection firm seeking to collect $236 on behalf of the Company Corporation. I feel that I have been fraudulently billed and I'm concerned that my credit may have been adversely affected by this.

Desired Settlement: I would like for the Company Corporation to cease collection efforts for services that I never agreed to pay for.

Business Response:

In regards to case no. ********, ******* ***** ******** **** *** ***** ******.   Our account with the company has been closed due to the state status.  There are no outstanding/pending invoices.

 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

 

 


 

 

 

 %3

6/22/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I never, ever ordered any services from this company. I ordered some services from ******* about four years ago. I paid ******* a one time fee for their services. Nowhere in the contract did it state I would be doing business with the Company Corporation and no contract states such. In fact, the first time I heard of them was when I got a bill in the mail. They claim that ******* hired them for "ongoing business registration" on my account. After calling them many, many times over the years to dispute this, I finally dug up my original ******* contract which states that the services I ordered from them literally state "One Time Fee" and "Life Time fee." There is NO ongoing fees I agreed to whatsoever. About two years ago, the Company Corporation told me to file a change of residence/place of doing business form with the state of PA. After getting all the instructions and filling out the form, I sent in the $30 for the change, and thought that would be the end of it. About six months later I got another bill from Company Corporation. When I called that time, they told me the state of PA was about two years behind in processing the forms and they would put my account on hold until they received it from the state. Today, I wake up to find ANOTHER bill in the mail--this time from a collections company! These people are at this point harassing me. I never ordered their services and never even heard of them prior to receiving a bill. I have sent proof to them on numerous occasions of what my contract with ******* stated. Now, they're going to ruin my good credit? No. This is 100% wrong.

Desired Settlement: Since I never hired this company, I don't owe them any money. They need to immediately remove my account and withdraw my name from collections and never contact me ever again.

Business Response: The account has been closed with The Company Corporation due to change of address filed with the state on 5/27/14.   There are no outstanding invoices for ***** ****** ***

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 

 


 

 

 

6/22/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I've hired The Company Corporation to establish a Nevada LLC on my behalf in March 2013. The service fees covering a calendar year were paid by me immediately and in full. Even though I've never received the appropriate customer service or guidelines as there were never a live person available on their phone line as I called, but the LLC was established. I eventually fired The Company Corporation in January 2014 by officially removing them from being my registered agent in State of Nevada and notified their representative that called me in January 2014 of that fact, specifically stating that they are fired and no longer represent me or my LLC, as well as insisting not to contact me anymore. Instead they kept and continue until now issuing and mailing me these invalid invoices for their non existing services from April of 2014 on, even though they were no longer working for me as of January of 2013. To make matters worse they now apply some late payment fees in their invalid and unsupported invoices. That is how they continue fishing for accidental profit by putting me in a position to issue a payment by mistake, so they keep mailing those fake invoices.

Desired Settlement: I want The Company Corporation to apologize for their illegal and un-based invoicing and then stop contacting me.

Business Response:

In response to case no. ********* ** ****** *** * ****** ****.   We have been in contact with *** **** on June 17, 2014, advising the account has been closed due to a change of agent filed with the state on February 14, 2014.   We have apologized to *** **** for the confusion on the invoicing and have sent this is letter form as requested by *** ****.    The account has been closed and there are no outstanding invoices.

6/19/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: The Company Corporation is sending me invoices for services not requested and has ignored repeated attempts to inform them that the service they are offering is not wanted. I have made repeated phone calls and have spoken to various employees over the past year to inform them I did not want their services now. I am still getting the same invoice from them and they are now threatening to turn it over to a collection agent.

Desired Settlement: I would like them to stop sending an invoice for services that I do not need and do not want. I do pay my bills on time and have an excellent credit rating. This is my first complaint to BBB and hope you can help resolve this issue. Thank you for your help. **** *****

Business Response: In regards to case no. ********* ** ***** ********** **** **** *** ******    Our account with this company has been closed due to a change in agent information.   There are no outstanding/pending invoices

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

 


 

 

 

6/12/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I began a small home based business expected to bring $250-$1000 in sales in annual. Although I was doing business on a very low scale I wanted to have my correct licenses, health inspections, report taxes etc. I contacted the company corp. to get my c-corp lic. After paying over $300 for this filing I was offer serval other services but declined them all becuase I need was to file for licence. I did not need any other service becuase this is an extremly small home based business and I was already in negative for getting lic. alone. The following year I received a bill for $260. I was like what is for I paid previous and declined other services. They told me is it because they kept themselves listed as a registered agent instead of putting myself the owner. I explained how I didn't want any of this. I called my state and I have to change it into my name, which cost $5.00....$5.00. I have been changed since and the company corporation beside sending original lic. that I paid over $300 for. Todate I recevied a collection notice from a collection agency for $260.00. Lic was from 2012, this is now 2014 where I am in collections for a service I never asked for and I have long since changed the Agent. The company corporation tries to make you feel like you need all theses services to be protected when they are the one we need to be protected from. Small home based company trying to do it the right way being bullied by the corporation company.

Desired Settlement: I would like for company corporation to remove this billing collection fee for $260 for a service I never asked for/was tricked into. I wanted no on-going relationship/service with this company as I clearing expressed and declined the additional services.

Business Response: In response to case no. ********* ***** ********* ***** ********   The account has been closed due to a state filing.  There are no opening/pending invoices outstanding

5/28/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: The Company Corporation continues to send me invoices and calls me regarding a service that I have asked to be cancelled many times. I have written them and also called them several times requesting that this Registered Agent service be cancelled. No one has been able to cancel this service. They claim I owe them $260.00. This is false. Please help me resolve this issue. Account No ******* *************** ceased operating as a business in 2011. No services have been requested nor received from Company Corporation since.

Desired Settlement: I would like the Company Corporation to: 1. Close my account with them as I have requested numerous times 2. Adjust my account balance to $0 as I have neither requested nor received any service from them since 2011 Thank you

Business Response: In regards to case number *******, the account has been closed due to state filings.   There are no open/pending invoices

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

 

 

 

 

5/4/2014 Problems with Product/Service
4/30/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: they did not disclose the annual licensing fee. I spoke to accompany corporation rep and he agreed about my complaint. the licensing fee with the state of Oklahoma is $25.00 how do you justify $260.00. they assume that I wanted there serves as a licensing agency with out proper authorization of service and charges.

Desired Settlement: omit charges and get it out of collections

Business Response:

In regards to case number ******* we have been in contact with *** ********.   The invoice in question has been closed due to a prorated amount paid but the account remains open.    *** ******** advised he will be filing a change of agent with the state but to date we are currently listed (see attached).  Once the state filing has been completed and advised of the filing the account can be closed.   This information has been relayed to *** ******** to avoid any future billings.

 

4/28/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: The Company continued to bill me long after our contract had expired. I spoke to numerous representatives about this, even managers, and was repeatedly told that the problem was fixed, only to be called for money again. They then put me in collections and after I spoke to their representative, explaining that we did not have a contract and no services were rendered, I was not called back. However, I received another letter requesting payment to the State of Delaware, even though the company does not represent the State, and has no legal ability to collect for the state. All along the company has harrassed and threatened me, and it seems as though this multi year process will continue.

Desired Settlement: I simply want the company to stop sending me letters. It seems that they make a living taking advantage of people that do not know the law. They repeatedly call, don't leave messages, only waiting to take advantage of those who answer. They also make threats concerning what you may owe the State of Delaware, when they admittedly do not represent the State, and are not authorized to collect for the State. They do not listen to anything you say and even lie by telling you that they won't call again, only to receive another call and later the following week. These business practices are far worse than unprofessional, they are bullying and illegal. I wish them to stop, as we have not had a contract for more than two years. I repeatedly told them I no longer want their service, but they have disregarded me many times.

Business Response:

In response to case no. ******** ********* ****** ********** **** * ******** ****    We spoke to *** ******** on 3/4/2013 advised he was in the process of dissolving the company with the state.  To date the company is an active entity with Delaware and we listed as the agent of record.   In order to cancel our services, a cancellation or a change of agent would need to filed with the state.    If the company is no longer active the state requires the company to be formally cancelled (Certificate of Cancellation)

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ******** and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

To whom it may concern:

 

While I reject the excuse and reasoning offered by the business, there is more of this story to tell. This business had a collection agent contact me. I spoke to their agent and told them simply that I did not have a contractual agreement with the company for the disputed amount, and had never accepted their services for the year in question.  They have not called me once since, and it has been many months, probably 6 or more.

 

So, while they do not want this complaint to move further, I want you to know that they no longer call, they no longer write, and they have not had any collection agent call in quite a while.

 

Finally, their argument for their repeated attempts at collection simply have no basis in law or fact.  I never contracted with them for their services, and they cannot, under any law in which I am familiar, base their arguments on what the state does or doesn't do. They are not an agent or political subdivision of the state.

 

 

4/13/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have requested for registering a S-corporation with incorporate.com on 02/18 and they told that they are going to charge $267 along with the EIN fees(99(service charge)+88(state fee)+80(EIN Request Fee)) for the process and they told that they will help with the 2553 form. So, I did incorporate the company with them. And my company was incorporated on 02/19 So, I called the customer representative on March 10th to ask about making the corporation to S-corp .But the customer representative told me that there is an additional fee of $125 for helping complete the 2553 form. I asked to talk to the representative who helped me on 02/18 and she bluntly told that she cannot do that and they donot have any audit of it. I have sent them the SS4 Form on Friday the 7th of March 2014. I called them Monday the 10th of March to make sure that they have received the form. Also, I received an email confirmation that I will be receiving the EIN number within 2-3 business days. So, I called them again on 12th of March then the customer service representative tells me that its not filed and suddenly changes her answer saying that it has been filed with the IRS and we are waiting for the reply from them. I am still not sure if they have really filed for EIN number on Monday.. I again tried to reach them today.. and I get the same answer that the file is with IRS so, I requested her that if I can know when the file was filled for the EIN number. She had no answer and she told that she needs to contact the EIN department for it and will get back to me. I asked about the timeframe and she could not give any. I just don't know if this is the way the customer service should be. End of the day it has been four days and I still did not receive my EIN Number from incorporate.com and a did not get a call from them yet. My corporation is a staffing agency and needs EIN number to perform business.

Desired Settlement: I would like to know when was the EIN request filed and if it was delayed why was it done? on Purpose

Business Response:

In regards to case number ******* the IRS had implemented a new process for EIN applications, which has extended the turnaround time.     The EIN number was received on March 13, 2014 from the IRS and forwarded to the client the same day.   

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

 

 

 

 

3/11/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I notified The Company Corporation last January 2013 that I no longer wanted their Registered Agent service. I am now receiving bills for $260 and notices they are handing me off to a collections service. A month ago I received the bill and collections warning and called them immediately. I reminded them that I cancelled the service the prior year. Today I received the bill again with a notice that my account has been turned over to a collections service. Additionally, during the past year there was no activity that they took on my behalf, so they provided no actual services during this time and thus they are not out any costs.

Desired Settlement: I expect them to zero out my bill and halt the collection service. I also expect this to have no adverse impact on my credit.

Business Response:

In regards to the case number *******, we have been in contact with *** ******.  We have resigned as agent due to information received from *** ******.  There are no open/pending invoices the account has been closed as of 2/14/2013.

 

3/6/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I contacted the Company corporation on 12/31/2013 and 1/2/2014 and placed an order for "the essentials package" to form and incorporate a entity in NC. Over the past six weeks I have yet to receive a functioning company. The only thing I received was the filings for the LLC in NC only and a empty binder containing tabs for a NC SMLLC. The most important part of any company is the Federal EIN and I to this date 2/6/2014 have yet to receive my federal EIN. I have contacted them on numerous occasions and spoken with sales representatives and upper management and was told the following: -Federal SS4 was sent on January 18th. -Federal SS4 was resent/faxed on January 24th (advised to wait 7-10 days) -Federal SS4 was resent/faxed on February 4th (advised to wait another 7-10 days) On February 6th I spoke with upper management and they were very rued and persistent in the fact they had did nonthing wrong and I should continue to wait with no estimated time frame. Meanwhile this has cost me potential 25K in new business as I have new clients that I need to service thru this newly formed company which I cannot without a federal EIN.

Desired Settlement: As I explained to all the management I have spoken to (which were very rude and argumentative) I have already patiently waited for 6 weeks. I have whats formed in essence a dead company as no daily operations can begin without a federal EIN. The fact that partial work was complete is not satisfactory. Furthermore they refuse to even give a partial credit and standby that it is the IRS fault and take no ownership in the handling of my order that was placed on 1/3/2014

Business Response:

In regards to case number *******, we have been in touch with the client many times.    A $50.00 refund was issued on 2/8/14 due to the delay in receiving the EIN from the IRS.  The IRS implemented new procedures for the EIN process which extended the turn around time.   We did obtain the EIN on 2/12/14 and this information was sent to the client no additional refunds will be issued.   

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[This sever delay and poor processing cost me 3 new clients which resulted in a loss of 15k. They did not resolve the issue I had to contact the irs and track down all the new information and pass it on to the company corporation. They did nonthing but relay what I told them. Poor customer service and 50.00 is a very poor gesture especially when I have lost of 15k in new business. ]

 

 

 

 

2/10/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Someone fraudulently created a company using the Company Corporation's website using my name, address and credit card. They used their email address for correspondence. I found out about the fraud when the materials from the Company Corporation arrived on my doorstep in April 2013 and found my credit card had been charged. I called the Company Corporation and they agreed the fraud occurred and refunded my credit card. I thought the case was closed until I received an invoice last week for an agent fee for the fraudulent company. I called the Company Corporation and they said I need to file dissolution paperwork with the State of Minnesota. They sent me the form to sign which states I as President am dissolving my company and will pay the $35 fee, etc. I called the Company Store and said I don't think I should be signing a form saying I am the President of a fraudulent company, because is basically confirming the company is real and mine. Their answer is whoever started the company needs to sign the paperwork to dissolve it. But I didn't start the company - they did. They should be following up with the State of Minnesota on the fraud that they played a part in.

Desired Settlement: I want the Company Corporation to follow up with the State of Minnesota and have the fraudulent company dissolved once and for all. They created the fraudulent company without my consent. Therefore I believe their part in the fraud is just as illegal as the person who stole my credit card and identity.

Business Response:

 

In regards to case number ******* we have been in touch with **** ********* with the concerns of the filing of Louxive, Inc.   We have resigned as agent and the account has been closed.  There are no open/pending invoices

2/3/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I registered a business with this company, and without any authorization from me, are listing themselves as the registered agent and are billing me $235 for this "service". This is evidently a well-known scam they have been doing for some time, see http://www.complaintsboard.com/complaints/the-company-corporation-wilmington-delaware*************

Desired Settlement: remove themselves as the registered agent and cancel all charges.

Business Response:

Agent services were discontinued due to a change of agent filed with the state of Oregon on January 8, 2014.    Invoice ******** dated September 7, 2013 has been closed due the state filing, there is no balance due on *** *********** account.

 

 

 

 

The Company Corporation
2711 Centerville Road Suite 400
Wilmington, DE 19808 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

 


 

 

 

1/22/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I notified The Company Corporation on four separate occasions- twice via telephone and twice in email that my corporation was no longer a going concern, therefore their services as a registered agent were no longer required, and they should cease representing themselves as my registered agent. Despite verbal acknowledgement of this, I was disappointed to find out they proceeded to invoice me for an additional year of registered agent service against my explicit and stated wishes, resulting in a bill for the amount of $260.00. They have now sent this amount to a collection agency known as Petron Associates LLC of Newark, DE. I am currently disputing this collection in writing. I notified The Company Corporation in October of 2012 via telephone that their services were no longer required. The last invoice issued was a month later 11/10/2012. Over the next several months when I received billing notification and repeated contact, I replied several times via e-mail and telephone, reiterating my desire that The Company Corporation's services were no longer required. When I have spoken with representatives on the phone, they always have no record of my previous contacts. Contact via e-mail is either ignored, or replied to with instructions to contact via telephone. In 2013, a company resisting e-mail communication with customers over complex or contentious matters such as account cancellation can only be construed as a bad-faith attempt to prevent verifiable records from being available in the event of a dispute.

Desired Settlement: I expect the Company Corporation to immediately cease representing itself as my registered agent, to void the invoice of 11/10/2012, to reduce my balance to $0.00, and to prevent any new balances from accruing. As my former corporation is no longer in operation, the Company Corporation has performed no actual services for me during the billed period. Even if I paid the collection agency $260.00, I have no faith that The Company Corporation would not simply bill me again for the next year, as they have never indicated in any communication that they have ceased representing themselves as my registered agent.

Business Response:

In response to case number *******, the account is open and active.     *** ***** contacted our company to assist with dissolving his company on February 14, 2013.  With the completion of the dissolution would cancel the account with The Company Corporation but the order was cancelled/refunded due to non-response for additional Delaware fees required.    The account is  active with the State of Delaware and The Company Corporation for agent service we cannot close the account until the dissolution has been completed or a change of agent.

1/11/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: The Company Corporation continues to send a bill for agent of service. I have called them twice, after being on hold 25 minutes. I told them there service was not wanted or needed. We at MDB Motorsports have filed the paperwork with the state of California and are our own agent of service. The company corporation continues to send us a bill and has now passed it on to collections.

Desired Settlement: A letter stating that they are no longer my agent of service and I do not owe them any fees. Cancel the invoice for the service I never requested.

Business Response:

In regards to case number *******, the account has been closed due to state filings.   There are no pending/open invoices for MDB Motorsports LLC.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

 


 

 

 

12/22/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I was told that due to my nonpayment of statutory services, my registered agent services was discontinued and that a 3rd party debt collection agency will contact me to collect my debt. These services which I stated I would be the registered agent for, are being charged and then being sent into collections, which will affect my credit. I paid the amount to prevent this, but am very unhappy that I have to be put in this situation.

Desired Settlement: I want a full refund for these misleading of services and charges being applied with threats of collection agencies.

Business Response:

In regards to services for *** ******** agent service is active with the state and all invoices are current and paid. 

 

 

 

 

The Company Corporation
2711 Centerville Road Suite 400
Wilmington, DE 19808 

12/17/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: The Company Corporation continues to send me invoices and calls me regarding a service that I have asked to be cancelled many times. I have written them and also called them several times requesting that this Registered Agent service be cancelled. No one has been able to cancel this service. They claim I owe them $495.00. This is false. Please help me resolve this issue. Account No *******

Desired Settlement: Please cancel this bill. I did not authorize this to be renewed and close my account.

Business Response:

In response to the above case,  due to the change of agent filed with the state.  All invoices have been adjusted closed and no balance is due.

 

The Company Corporation
2711 Centerville Road Suite 400
Wilmington, DE 19808 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

 

 


 

 

 

 

12/1/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: The Company Corporation is my registered agent and renews on 11/15/2013. Upon receiving an invoice in July to renew with them I had informed them that I had not planned on renewing my service with them. Since then they have called me repeatedly. I have spoken to various reps asking them to please stop calling me. I do not plan on changing my registered agent information until their term is completed but I was told by one representative that they could continue to call me until it was done. I completed this early, on 10/21/2013 I spoke with another representative explaining it was completed and to please stop harassing me. This was last week. Since then I have received two more phone calls and an email. I do not want to renew service with them and would like them to stop harassing me. After this kind of treatment I would never do business with them again. What do I do to make them stop harassing me?

Desired Settlement: Stop harassing me.

Business Response: In regards to case no. *******, the clients account has been closed due to state filings.  There  are no open/pending invoices for The Bookkeepers Nook, Inc

11/16/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I owned a business and filed with the company corporation. My last day of business was December 14, 2011. I have, since then, been trying to dissolve this business with no success. I have contacted the company corporation countless times to find out the steps I had to take to do this. I was told to fill out these applications of dissolution, which I did and sent it in. I received a bill from them again for their services. I contacted them again and they said I still didn't dissolve the business and had to fill out this application again, which I did and sent it in. I received yet another bill. I contacted them again and, to their suggestion, decided to have them dissolve it for me at the cost of $500. I did this because I was so frustrated at this point I just wanted it done. I received another bill. I contacted them again. I had one person working on my account and was told to only ask for him if I had any other issues and he would handle them. I received another bill stating they were sending it to a collection agency. I contacted them again and asked for the person I was told to, he assured me it would be taken care of. I received another bill. Then I was reimbursed from them in the amount of $380. I didn't know why but I figured they overcharged me to dissolve the company. At this point, it is now around March of 2013. My H&R Block agent sent me more forms to fill out to dissolve this company and said once I did this It would be dissolved once and for all so I could file my income taxes. I did this and sent them in. I received another bill with a late fee! I contacted them again asking for that same person who would supposed to take care of everything. He wasn't in , he would call me back, never did. I thought maybe he fixed it. I received another bill. I called again, he was supposed to call me back, never did. I received another bill Stating "Guarantee Discontinue", but they claim I still owe them! I don't know what else to do. So I need help!

Desired Settlement: I just want them to stop billing me for services I no longer use or need.

Business Response:

In response to the concerns, a dissolution order was pending for the state of Pennsylvania.  The state requires tax clearance before accepting any dissolution request including Revenue clearance.   We have been in touch with **** *********** we have not received the original Revenue clearance inturn the order was cancelled and refunded.   The company is an active entity with the state and we are currently listed as agent.  A change of agent can be filed changing  to **** ********** if she desires and our services can be cancelled.

 

11/8/2013 Billing/Collection Issues
10/25/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: The Company Corporation continues to send me emails, to call me, and to mail me letters demanding that I pay an invoice for a service that I never agreed to: for them to be my Registered Agent. Previous to the billing, a service representative called me and asked me if I wanted the service. I indicated that I did not. However, the Company Corporation apparently listed themselves as my Registered Agent and are now demanding $235. I have filed paperwork that I would be my own Registered Agent. I have called the company repeatedly and been told,falsely, that a manager would call me back. I have also sent emails asking for the problem to be resolved. However, I am unable to reach anyone who will discuss this matter with me; rather, I can only reach people who ask for my credit card number to process the payment.

Desired Settlement: Cancel the invoice for the service I never requested and return my balance to $0.

Business Response: The account for agent service was discontinued on September 30th due to a change of agent. 
We have been in contact with *** ******* to advise the account has been closed
and no invoice is pending.

 

 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

 


 

 

 

10/20/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: The website invites you to incorporate in the state of Nevada with a list of items that appears to result in that incorporation. However, once you pay you find that you actually owe the state $325 more to incorporate. When questioned their response is that they did all they said they would to file but "the state has additional requirements." Absolutely misleading. Product_Or_Service: llc incorporation in Nevada Order_Number: ****** Account_Number: Strongnation llc

Desired Settlement: DesiredSettlementID: Refund the company did expend some funds ($75 for an EIN number),probably 20-50 dollars on an embossing tool and a notebook and associated labor. I would like $350 of my $491 returned.

Business Response:

In response to the case regarding the state requirement of filing the initial list and business license registration, with a filing fee of  $325.00.   The option to add the state report is included within the formation application, including the state fees.  This option was declined within the online order placed.   All services were completed as requested within the order.

 

The Company Corporation
2711 Centerville Road Suite 400
Wilmington, DE 19808

 

10/14/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I have received a letter threatening placement with a collection agency should I refuse to renew their service of acting as Registered Agent.

Desired Settlement: A letter stating that they are no longer acting as my Registered Agent and I do not owe them any renewal fee.

Business Response: The account has been closed for *** ******** due to a change of agent filed with
the state.   There are no open invoices pending for ******** ***

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

 


 

 

 

9/20/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I hired the company to take me through the process of incorporating and with that came one year of free service. Before my one year was up I called and told them I no longer wished to continue service with them. The service I had paid for ended in January. They sent me an invoice if I wanted to continue service. Being that I had called to cancel I disregarded the letter because I did not agree to continue service. I recently received a letter that they turned me into collections and are threatening to affect my legal withstanding with the state. All due to unauthorized charges and a bill for a service agreement that was never authorized.

Desired Settlement: I would like for them to withdraw the issue from collections and erase the debt from services that weren't amortized.

Business Response: We cannot discontinue inv. No. ******** which was due on 3/31/2013 due to no change of agent has been filed with the state.    A state filing must be completed in order to
designate a new registered office address, this is a requirement of the state.

9/12/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: The Company Corporation has billed for services which were not needed and not purchased.1. The company billed for registered agent services for MintFinder.com LLC a NY based corporation which did not need or ask for agency services.2. The company billed for registered agent services for Love It Group LLC even after the company was closed.The company corporation was notified of billing errors, but failed to resolve them. Further the company billed for a late fee.

Desired Settlement: The company corporation needs to correct is records - the services were not requested/rendered. I need a confirmation of $0 balance on the account and a confirmation that no services will be billed for going forward for either Love It Group LLC or MintFinder.com LLC.

Business Response:

In response regarding invoicing for agent service for MINTFINDER.COM, LLLC.   The account has been closed due to filings completed with the Secretary of State, there are no pending invoices.

8/25/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I received a bill from "The Company Corporation", also known as Corporation Service Company (CSC) or CSCglobal, whom I use as a registered agent in Delaware. The invoice asked for $100.00, labeled as the service "Forms - Foreign", plus another $3.00 fee for "Finance Charge". When I called in to ask about the charges, the representative informed me that it was for form preparations.Two months prior I was looking into using their services to register my company as a Foreign Entity in California. When discussing the fees for this via email with one of their representatives I was told:"If you would like to file a foreign qualification in California, that is something CSC can assist you with via email. We charge $298 to prepare and file the forms for you. We will also advance all state fees associated with the application. "In the next email I found a "prepared" .pdf form attached (filled in 5 fields with basic company info that I could have easily done). The attachment also included their true billing amounts...State filing fee: $70.00 Expedited fee: $350.00 Service fee: $198.00Delaware Good Standing fee: $50.00Registered Agent fee: $311.00Federal Express fee: $25.00 Total Amount: $1,004.00Suddenly the total cost in my mind went from $298 to $1,004. Once I saw all of their fees stacked up I chose to go with another company who wouldn't hide fees and offered a more competitive price. This didn't prevent The Company Corporation for billing me for sending me the email though.After attempting to dispute the charge with the account representative, I choose to just pay the amount to keep my account in good standing. This experience left a bad taste in my mouth, and I will probably jump ship to another registered agent service once my current term with The Company Corporation runs out. It's ridiculous to state one fee, amend it to a significantly inflated figure, and then discreetly bill users for these basic services.

Desired Settlement: I would like a refund applied to my account to resolve this issue.

Business Response:
On August 27th a refund was processed for the funds *** ********* had paid.


Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

 


 

 

 

8/24/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: This complaint involves "many" fields and I was only allowed to check one so I will explain.I hired this company through the internet to form 2 different LLC companys for me in VA.I paid through a credit card 180.00 for each for a total of 360 dollars. I later found out they did the paperwork I paid them for incorrectly. I contacted them nearly 7 + times and they said they would fix it each time. They never did so I had to redo what I paid them for myself. They then started billing me for a service I did not hire them to do. They waited months to send me a bill for the service of listing their company as "agent" on my paperwork so the bill could be added up for many months total and as I said I did not hire them to do this for me as I could do that myself for no money. I then started recieving harassing calls and emails. I told them they did not complete the paperwork correctly I paid them to do and I had to redo it through the VA State Comission and then they starting billing me for a hidden service I did not hire them to do. I explained this to someone at the State Comission and they said they had heard it before and sent me another form to remove the name The Company Corporation from my paperwork which I did. I then researched the name The Company Corporation on the internet and found many many many complaints about the same theing they have done to me.

Desired Settlement: I want a full refund of the 380 dollars I paid this company, I want them to cancel the billing they are sending me as I did not hire them to do anything Else for me and what they did do they done it incorrectly and caused me to have to redo the paperwork. I want them to stop harassing me by phone email and snail mail as I have asked them many of times and have the copies of those emails.

Business Response:

I was not able to reply directly thru the complaint, please see the following response.

 

In researching 2 companies associated with ****** **********; **** **** ******** *** *** ***** *************** ***.    No state filings of corrections have been listed on the state date, no additional information of any issues regarding the filings from 2012 is on record.   The account with our company has been closed for agent service, due to Pamela Sutherland is listed as the agent with the state for both entities.   In order to research any issue with the filings, additional detailed information would need to be provided to clarify any incorrect filing.

 

 

 

The Company Corporation
2711 Centerville Road Suite 400
Wilmington, DE 19808

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ******** and have determined that this does not resolve my complaint.  For your reference, the reason I am rejecting this is:

It is just another lie from them. They are also still billing me as I have recieved another round of bills from them.  I have contacted them numerous of times and saw many many complaints on the web.  I had to redo the work I paid them to do as I have seen on the web many many more had to do. 

I am also filing complaints with the proper offices in the State they are liscenced in.

 I had to correct the work they did,  through the VA Corp Commision.  I have all paperwork for proof.

I would like a full refund of monies I have paid and for these people to quit billing me.

 

 

 

 

 

Business Response:

As requested in the response dated August 8th, we need detailed information to each order of any incorrect filings.    We have received no information of a filing error to each order, we contacted *** ********** on June 17th and June 20th, 2013 with no response.   

 

***** *************** ***    file date 8/17/12  order no. 317111

 

**** **** ******** ***     file date 8/20/12 order no. 317137

 

Each account for agent service was discontinued on August 6, 2013, there are no open/outstanding invoices.

 

7/10/2013 Billing/Collection Issues
7/2/2013 Billing/Collection Issues
6/26/2013 Problems with Product/Service
6/13/2013 Problems with Product/Service
6/11/2013 Billing/Collection Issues
6/7/2013 Billing/Collection Issues
5/22/2013 Billing/Collection Issues
5/22/2013 Billing/Collection Issues
5/7/2013 Delivery Issues
5/2/2013 Problems with Product/Service
4/25/2013 Problems with Product/Service
4/6/2013 Billing/Collection Issues
4/2/2013 Billing/Collection Issues
4/1/2013 Billing/Collection Issues
3/22/2013 Billing/Collection Issues
3/22/2013 Billing/Collection Issues
3/19/2013 Billing/Collection Issues
3/8/2013 Billing/Collection Issues