Business ProfileforSchagrinGAS Company

I HAD PROPANE SERVICE/DELIVERY WITH SCHAGRIN. I CHANGED MY HVAC IN FEB 2022 TO ELECTRIC/HEAT PUMP SYSTEM AND CUT OFF ALL PROPANE. I CONTACTED SCHAGRIN BEFORE I HAD THIS DONE TO ASK WHAT NEEDED TO BE DONE, COSTS, ETC. THEY TOLD ME THAT THEY DID NOT DO TANK REMOVALS IN THE WINTER, CALL BACK IN SPRING, BUT THAT THE COSTS WOULD BE BETWEEN $600-1,000.00 FOR A TANK REMOVAL, OR IF THEY DETERMINED TO ABANDON THE TANK, THERE WOULD BE A PUMP-OUT FEE, $.50/GALLON. I HAVE AN EMAIL FROM THEM WITH THAT IN WRITING. I HAD A DELIVERY SHORTLY BEFORE MY HEAT PUMP WAS INSTALLED AT THE BEGINNING OF FEB 2022 AND I WAS TOLD WHEN THEY CALCULATED THE AMOUNT THAT WAS PUMPED OUT, LESS THE .50/GAL FEE THEY WOULD REFUND THE BALANCE. THEY COMPLETED THE PUMP OUT JUNE 7, 2022. I CALLED AFTER TO ASK HOW MUCH MY REFUND WAS AND WHEN I WOULD RECEIVE IT. THEY DID NOT HAVE IT IN SYSTEM YET, DIDN'T KNOW. CALL BACK. I CALLED TODAY, 7/5/22 AND THEY TOLD ME THEY CHARGED A FEE FOR THE ABANDONMENT, WHICH IN THE EMAIL I HAVE AND IN THE MANY PHONE CALLS, THIS WAS NEVER DISCLOSED, AND THEY WERE KEEPING MY MONEY, AND THEY DIDN'T EVEN TELL ME. THEY WERE JUST SNEAKILY HOPING I WOULD FORGET THE MONEY I WAS OWED BACK AND TAKE IT FROM ME. THIS IS SUPER SHADY ON THEIR PART. HOW MANY OTHER PEOPLE HAVE THEY PULLED THIS ON? I SEE A PRIOR COMPLAINT ALREADY SIMILAR. I HAVE MY EMAIL SAVED FROM Wed, Feb 2, 2022 4:02 pm. MY REFUND SHOULD BE APPROXIMATELY $278.+ I HAVE UPLOADED TO BBB THE EMAIL I RECEIVED.