This Business Is Not BBB Accredited

JPMorgan Chase Credit Card

JPMorgan Chase Credit Card

(800) 432-3117

JPMorgan Chase Credit Card

35 years in business
P.O. Box 15018
Wilmington, DE 19850
Additional Phone Numbers
  • (302) 552-6327
  • (302) 575-5000
  • (800) 243-6533
  • (888) 692-4273
  • (800) 442-3142
  • (800) 242-7324
  • (800) 935-9935
  • (866) 652-3284
  • (888) 595-0542
  • (212) 701-5959
  • (800) 227-5151
  • (800) 436-7919
  • (302) 575-5170
  • (302) 634-3800
  • (800) 945-2000
  • (888) 305-4016
  • (302) 634-4092
  • (800) 336-6675
  • (800) 480-5100
  • (800) 543-1987
  • (302) 594-8530
  • (212) 935-9935
  • (800) 377-8593
  • (800) 441-7681
  • (800) 334-0601
  • (800) 648-9911
  • (800) 621-0361
  • (800) 362-8182
BBB File Opened: 06/01/1982
Business Started: 01/01/1982
Type of Entity
Business Management
  • Executive Office
  • Ms. Lauren Marks, Customer Experience & Controls
Business Category
  • Banks
  • Credit Cards & Plans

Service Area
The scope of this report concerns JP Morgan Chase credit card products and services nationwide only.

If your concern is about a Chase Mortgage, please visit the BBB of New Jersey at

If your concern is related to your Banking (checking/savings) account with Chase, please visit the BBB of NY at:
Alternate Business Names
  • Chase Credit Card
  • JP Morgan Chase
  • Chase Identity Protection
  • Chase Fraud Detector


Government Action

On July 8, 2015 the Consumer Financial Protection Bureau and Attorneys General in 47 states and the District of Columbia took action against JPMorgan Chase for selling bad credit card debt and illegally robo-signing court documents. The CFPB and states found that Chase sold “zombie debts” to third-party debt buyers, which include accounts that were inaccurate, settled, discharged in bankruptcy, not owed, or otherwise not collectible. The order re... Read More

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for JPMorgan Chase Credit Card include:

  • Failure to respond to 2 complaint(s) filed against business

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
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BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

JPMorgan Chase Credit Card


JPMorgan Chase Credit Card

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