Business ProfileforWatkins Heating & Cooling

Refund of charges.On 1/9/23 Watkins diagnosed my furnace as having a cracked heat exchanger. That was the only thing they said was wrong. The charge was $99.00 for the service call. The labor to replace the heat exchanger would be $967.00. The part was still under warranty. The tech noted the water heater may have to be removed and reinstalled to do the job. Later an appointment was set for 2/6/23 for the installation. The tech called on his way here. He said Watkins would not be responsible for the water heater if it needed removed and reinstalled. This was the first and only time that no responsibility by Watkins was mentioned. It is mentioned to show the tech's lack of attention to detail. Not until after I paid the tech $967.00, did he state the evaporator coil was dirty and it would cost $800.00 to clean. Another lack of detail. He said I may want to buy cheap air filters and to leave all the doors and vents open to increase air flow. The furnace was STILL blowing cold air after he left. I called Watkins and told them that it was not fixed, and he needed to bring the heat exchanger back. They checked what the tech wrote about the dirty evaporator coil and said they could put me on the schedule, to clean the coil. The tech did not show me the crack and it was never brought back. On 2/9/23, Stanley Heating and Cooling did a diagnosis. The Watkins tech DID NOT turn on the gas valve inside the furnace. Therefore, he did not complete the job. See Stanley technical notes. Even if the Watkins tech had turned on the gas valve and started the furnace, it would have shut down again because of the dirty evaporator coil. The Stanley tech cleaned the coil and finished what the Watkins tech neglected to do. The furnace then and only then operated properly. The charge was $196.00. How does a heating tech with any reasonable ability forget to turn the gas back on, do proper checks and see if the furnace is running properly? What else did he do wrong that has not yet shown up? Watkins should refund the entire amount including the service call for these failures.