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          Find a Location

          Airtron Dayton & Cincinnati has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileforAirtron Dayton & Cincinnati

            Heating and Air Conditioning
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 7 Customer Reviews

            Customer Complaints

            5 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 11/28/1988

            Years in Business: 71

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            This company provides Dayton and its surrounding communities with heating and air conditioning service, installation and maintenance.

            Business Details

            BBB File Opened:
            9/1/1961
            Years in Business:
            71
            Business Started:
            9/1/1952
            Business Started Locally:
            9/1/1952
            Business Incorporated:
            9/1/1952
            Accredited Since:
            11/28/1988
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of HV. 33627 for this business, issued by State of Ohio Depart. of Commerce

            These agencies may include:

            State of Ohio Depart. of Commerce

            77 S High St 23rd Fl

            Columbus OH 43215

            (614) 466-3636

            https://www.com.state.oh.us/ODOC/

            Type of Entity:
            Corporation
            Alternate Business Name
            • Del-Monde Heating & Air Conditioning
            • Airtron, Inc.
            Business Management
            • Mr. Rob Towery, Retail Sales Manager
            • Mr. Eric Salzer, CEO
            Contact Information

            Principal

            • Mr. Rob Towery, Retail Sales Manager
            • Mr. Eric Salzer, CEO

            Customer Contact

            • Mr. Rob Towery, Retail Sales Manager
            Additional Contact Information

            Phone Numbers

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/25/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            In August, our air conditioner started making noises. We turned it off and called Airtron, We have a service agreement in place. They could not find a record of it although they had been out to check and clean our furnace under that agreement. They reinstated it and included it in their visit to investigate the p***lem. The tech (*****) said the blade and capacitor had a p***lem. Parts were ordered with a 3 week delivery delay. We were called a week later and told parts were in. The approaching weather was going to be in the 90's, so we were delighted. ***** came back to install the parts. Parts included a new fan, capacitor and motor. ***** told us they did not fit, and since our unit was almost 18 years old, we would need a whole new air conditioner. I told him I would want to investigate further before putting one in. He told me he wasn't lying to me. This is what we needed. They could put one in right away. I was called by *** who had to check to find what size we needed in the records. He said it would be a 3 1/2 ton and they could put one in right away for $6500-$7000, depending which model I wanted. He also wanted to know if I wanted to replace my furnace too. Since it was gas and the air conditioner was electric, I have no idea why that would be necessary. I also told him I wanted to investigate this further. He told me slots were filling up quickly and if I wanted to get one in quickly, I needed to order soon. I had a good friend who was previously a heat/air man come out. He tested the equipment and determined the capacitor was not working. He took it to a parts shop. Since it was not bulging, he had them check it too. Not working. $40!!!!! to buy a new one. He installed it. No other parts needed. Air working perfectly. Difference between $6500-$7000 and $40. Either I was being lied to or they were incompetent. You decide. I won't deal with them again and will cancel my service agreement. Don't want them near my property.
            Read More

            Customer Reviews

            7 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Judith R

            1 star

            09/06/2023

            In August, our air conditioner started making noises. We turned it off and called Airtron, We have a service agreement in place. They could not find a record of it although they had been out to check and clean our furnace under that agreement. They reinstated it and included it in their visit to investigate the problem. The tech (David) said the blade and capacitor had a problem. Parts were ordered with a 3 week delivery delay. We were called a week later and told parts were in. The approaching weather was going to be in the 90's, so we were delighted. David came back to install the parts. Parts included a new fan, capacitor and motor. David told us they did not fit, and since our unit was almost 18 years old, we would need a whole new air conditioner. I told him I would want to investigate further before putting one in. He told me he wasn't lying to me. This is what we needed. They could put one in right away. I was called by Rob who had to check to find what size we needed in the records. He said it would be a 3 1/2 ton and they could put one in right away for $6500-$7000, depending which model I wanted. He also wanted to know if I wanted to replace my furnace too. Since it was gas and the air conditioner was electric, I have no idea why that would be necessary. I also told him I wanted to investigate this further. He told me slots were filling up quickly and if I wanted to get one in quickly, I needed to order soon. I had a good friend who was previously a heat/air man come out. He tested the equipment and determined the capacitor was not working. He took it to a parts shop. Since it was not bulging, he had them check it too. Not working. $40!!!!! to buy a new one. He installed it. No other parts needed. Air working perfectly. Difference between $6500-$7000 and $40. Either I was being lied to or they were incompetent. You decide. I won't deal with them again and will cancel my service agreement. Don't want them near my property.

            Local BBB

            BBB of Dayton and Miami Valley

            BBB Reports On

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