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Find a Location

Earth Pro Clean LLC has 1 locations, listed below.

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    Business ProfileforEarth Pro Clean LLC

    Carpet and Rug Cleaners
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.84/5stars

    Average of 25 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    BBB Rating & Accreditation

    Accredited Since: 9/24/2012

    Years in Business: 18

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This company provides carpet, upholstery, tile & grout, and dryer vent cleaning services.

    Products & Services

    This company provides carpet, upholstery, tile & grout, and dryer vent cleaning services.

    Business Details

    Location of This Business
    Beavercreek, OH 45434-7036
    BBB File Opened:
    9/27/2011
    Years in Business:
    18
    Business Started:
    8/25/2005
    Accredited Since:
    9/24/2012
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 1884110 for this business, issued by Secretary of State

    These agencies may include:

    Secretary of State

    30 E. Broad Street,state Office Tower,14th Floor

    Columbus OH 43266

    (614) 466-3910

    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Earth Pro Carpet Cleaning
    • Earth Pro
    • Earth Pro Clean
    • Earth Pro Cleaning
    Hours of Operation

    Primary

    M:
    9:00 AM - 5:00 PM
    T:
    9:00 AM - 5:00 PM
    W:
    9:00 AM - 5:00 PM
    Th:
    9:00 AM - 5:00 PM
    F:
    9:00 AM - 5:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Mr. David C. Bigi, Owner
    Contact Information

    Principal

    • Mr. David C. Bigi, Owner

    Customer Contact

    • Mr. David C. Bigi, Owner
    Additional Contact Information

    Email Addresses

    Customer Complaints

    0 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    25 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Sandra L.

    1 star

    12/26/2023

    I have used this company in the past. Thought I would contact them again. he quoted me $350 MIN Charge to clean a DRYER vent! He said I am outside his service area - when it states he services Montgomery and Greenecounties. I am in Montgomery Co. About 15 minutes from Beavercreek (if that). Thanks, but no thanks. Highway robbery. You say no bait and switch, then do this....

    Earth Pro Clean LLC Response

    02/13/2024

    Not sure why the false & slander statements and review? Sandra reached out to us through the BBB request on or about the end of December to clean her Dryer Vent again, we serviced Sandra approx. 4 years ago. We NO longer service 45424, it is outside our "normal service area". We still try to service customers requesting us back in this area but require more to come out. Our website states our minimums in multiple areas in bold and capitalized print to "PLEASE READ". We sent Sandra multiple screen shots from our website.. And called Sandra to speak with her about her review, Sandra would not speak with us and hung up the phone.. Sandra clearly did not read website, and this review is false unjustified. Sandra was sent multiple response emails to a BBB request email she submitted for Dryer Vent Cleaning, to sum up emails: stating we no longer serviced her area and we could service again but our minimum service charge for 45424 is $350 plus sales tax, and that she could add more services to reach the minimum if she wanted. Sandra is correct, it does state we service Montgomery County, and we do service areas of Montgomery county just not 45424 of Montgomery County. it's a large County. Sandra states she is 15min from us... Sandra's address is approx. 28 min from our shop. x round trip of 2 = 56 min of travel time + onsite Dryer Vent cleaning avg time of 1 hour, + low avg of 20 min office and shop time = Approx. 2 hours and 25 min total job time... Hence the reason we no longer service 45424 for only Dryer Vent Cleanings.. and have a higher minimums for customers still wanting to higher us for our outstanding services in this area as well as other areas outside our "normal service area''. Sandra states "bait and switch" Not sure if Sandra understands the meaning... Sandra was given a quote/estimate via email prior to any scheduling and had option not to hire, Sandra was also given instructions via email stating how to see our minimums for zip codes on our website. ALL prices were given upfront in writing prior to any scheduling. A simple thank you but i don't need any other services at this time from Sandra would have been fine, for us trying to service her again.

    Customer Response

    02/15/2024

    I informed this business owner on 12/27/23 that I wanted no further contact with him after repeated phone calls, text messages and emails. I have them saved. I want no further contact with this business especially with the falsehoods stated above.

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