Business ProfileforGlawe Manufacturing Co.

I purchased an awning for my ***io in the Spring of 2021 from the Glawe company. I specifically told them I wanted the awning to prevent rain from coming into my ***io. The surveyor, Mr. ******, came three times and I clearly told him about what awning I was looking for and what direction the rain would come into the ***io. He also reassured me that the awning they have would meet my needs. The awning was installed and when I used it a few months later during the rain, I heard a rattling sound and saw that the bottom valance had moved to the left by about 10-12 inches. I called the office and spoke with *******. For months, I had called several times without call backs and whenever I did speak with someone, I was always told that someone will come by and that they were very busy. In November 2021, I developed significant health issues (one time requiring hospitalization) and I couldn't always be available at the last minute for an appointment with someone from Glawe, of which I informed them. I still didn't get calls back. Finally, in the spring of 2022, I got in touch with ******* and they set up an appointment with their technician, ***, and installer, *******. *** said that I was sold the wrong unit as this one was only meant to block sunlight, not rain. He said they would speak to the office about this. Again, I would speak to ******* and she said there was nothing wrong with the unit. I pleaded with her to have someone come by and evaluate. I then asked to speak to the owner. When I called back the day to confirm a time, ******* told me to talk to ******, who was supposed to come and take care of the problem. Talking to ****** was extremely unprofessional and antagonistic. She kept accusing me of lying, said they wouldn't come by to evaluate. She involved the police, who called me and told me to go to family court after hearing my side. Because I've already paid for my awning, I think that someone needs to come and fix it and not try to intimidate me.