Business ProfileforJeff Schmitt Auto Group

Trust is a Must. On 1/10/2024 I traveled to Jeff Schmitt Mazda to review/test drive a Certified Pre-Owned CX-50 Turbo Premium. I test drove 1, and purchased another in Modern Metallic. Ethan/my salesperson and I negotiated a price w/out an extended warranty. After several hours, Joe/Finance, presented financing at 8.99% (when in fact CPOs were advertised at 5.99%) and then re-worded the extended warranty. Fatigued, the deal was initialed, but I had to bring a certified check for the down payment. I couldn't sleep. The terms and warranty was unacceptable. I contacted my Credit Union and got preapproved for better terms. On 1/11/2024 I returned/voided the JSM deal. JS & Joe were visibly upset. Joe- "I wasn't aware that we were offering 5.99% on CPOs." This discovery should have occurred while I waited on the 10th. On my way home I discovered: Interior windows were filthy, and an "In-vehicle network error - have vehicle serviced" message. Ethan said "it's a software issue that Service updated. It should clear tomorrow." It never did. I returned the vehicle the 19th (snow storm) and I discovered the wiper's wash mechanism failed. Is it empty? No, the fluid froze. JSM used the wrong fluid. Other issues: loose stitching on the steering wheel, and clunking going over a speed hump. When I picked up the vehicle 21 days later- software and steering wheel issues resolved- but, my car's exterior was filthy w the 19th's road grime. Other cars in the lot were clean. Service stated "We don't wash customer's cars." OMW home, I heard flobbing when I braked, and extra road noise- is it a bent wheel or tire issue??? I know a proper CPO inspection never occurred. DON'T TRUST Jeff Schmitt Auto Group. Resolution requested: 1. Acknowledge failure to properly service my vehicle prior to/after delievery. 2. Cover all future costs for Kings Mazda's to conduct a CPO inspection, repair/replacement/pay for JSM's oversights, and provide a voucher 2 Oil Changes at Kings Mazda.