This Business Is Not BBB Accredited

Holiday Inn Club Vacations

Holiday Inn Club Vacations

(214) 631-1166

Holiday Inn Club Vacations

28 years in business
1201 Elm St STE 4600
Dallas, TX 75270-2112
Additional Phone Numbers
  • (800) 711-9184
  • (817) 522-5885
  • (817) 537-5807
Additional Email Addresses
  • resolutions@silverleafresorts.com
BBB File Opened: 09/19/1990
Business Started: 05/01/1989
Business Started Locally: 05/01/1989
Type of Entity
Corporation
Contact Information
  • Principal: Ms. Sandra Paredes, Director of Owner Service
  • Christina Hatfield, Corporate Counsel
Business Category
  • Timeshare Companies
Additional Information
  • The chances that you will receive a major prize such as a car or cash are very slim. Most consumers receive the ten one-day holiday package, which allows use of resort facilities during the daytime only. Overnight accommodations and transportation a...
  • The chances that you will receive a major prize such as a car or cash are very slim. Most consumers receive the ten one-day holiday package, which allows use of resort facilities during the daytime only. Overnight accommodations and transportation are not included. The odds of receiving each award are listed in the company's confirmation letter. In general, the Bureau recommends responding to sales promotions of this type only if you are interested in what the company has for sale, and not just for the sake of a free gift. If you are considering the purchase of vacation property, be sure to review the contract carefully before signing. Find out whether the contract can be cancelled if you change your mind. Most timeshare contracts do not allow for cancellations or refunds. Determine what steps are required to make reservations, and be sure the contract clearly states which weeks your timeshare is available to you.

Alternate Business Names
  • Silverleaf Resorts, Inc.
  • Silverleaf Vacation Club
  • Piney Shores Resort
  • Lake O' the Woods
  • Awards Verification Center
  • AVC Travel
  • AVC
  • Award Verification Center
  • Hill Country Resort
  • Holly Lake Resort
  • The Villages Resort

NR

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
Our file experience shows that this company has been the subject of complaints alleging misleading or high pressure selling tactics or dissatisfaction with the free award received at sales presentations. Complaints from timeshare owners primarily allege difficulties cancelling contracts, difficulties making reservations for specific dates, or dissatisfaction with resort services. Most complaints have been answered, however customers have not always been satisfied with the company's response.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Holiday Inn Club Vacations

This Business Is Not BBB Accredited

Holiday Inn Club Vacations