This Business Is Not BBB Accredited

SDL Plumbing

SDL Plumbing

(972) 287-2039

SDL Plumbing

10 years in business
1604 Bruce Way
Seagoville, TX 75159-2840
BBB File Opened: 02/01/2010
Business Started: 07/01/2007
Type of Entity
Corporation
Contact Information
  • Principal: Steve Ladd, President
  • Customer Service: Matt Holden, Vice President
Business Category
  • Plumber
Additional Information
  • On October 2, 2015, BBB notified SDL Plumbing that BBB has identified a concerning pattern of consumer complaints regarding the company's marketplace behavior. Specifically, BBB has received complaints alleging that SDL Plumbing has failed to comp...
  • On October 2, 2015, BBB notified SDL Plumbing that BBB has identified a concerning pattern of consumer complaints regarding the company's marketplace behavior. Specifically, BBB has received complaints alleging that SDL Plumbing has failed to complete repair services as promised. Complaints from customers are also alleging that SDL Plumbing is making false representations when documenting their plumbing repair diagnoses in an effort to invalidate the consumers' home warranty coverage and cause the customer to pay costs for replacement and/or repairs that would have normally been covered under their home warranty policy. The complaints remain unanswered. BBB requested SDL Plumbing's voluntary cooperation in eliminating the identified pattern and to provide a written response outlining the steps they will implement to avoid future complaints of a similar nature. As of October 23, 2015, SDL Plumbing failed to respond to this BBB request.

Products & Services
Local plumbing company who specalizes in all aspects of plumbing, from residential to commercial.
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

F

Pattern of Complaints

On October 2, 2015, BBB notified SDL Plumbing that BBB has identified a concerning pattern of consumer complaints regarding the company's marketplace behavior.

Specifically, BBB has received complaints alleging that SDL Plumbing has failed to complete repair services as promised.

Complaints from customers are also alleging that SDL Plumbing is making false representations when documenting their plumbing repair diagnoses in an effort to invalidate t... Read More

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for SDL Plumbing include:

  • 11 complaints filed against business
  • Failure to respond to 9 complaints filed against business.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

SDL Plumbing

This Business Is Not BBB Accredited

SDL Plumbing

Customer Review Rating:

14%
86%

Composite Score: