This Business Is Not BBB Accredited

Nationstar Mortgage LLC

Nationstar Mortgage LLC

(877) 783-7480

Nationstar Mortgage LLC

20 years in business
Headquarters
8950 Cypress Waters Boulevard
Coppell, TX 75019
Additional Phone Numbers
  • (469) 549-2394
  • (469) 549-2269
  • (800) 306-9027
Additional Email Addresses
  • phillip.montes@nationstarmail.com
BBB File Opened: 09/17/2001
Business Started: 01/01/1997
Business Started Locally: 01/01/1997
Type of Entity
Limited Liability Corporation
Business Management
  • Phillip Montes, Assistant Vice President Customer Relations
  • Ramesh Lakshminarayanan, Chief Risk Officer
  • Mohammad Yousaf, Senior Vice President
Contact Information
  • Principal: Phillip Montes, Assistant Vice President Customer Relations
  • Customer Service: Brandy Mikulenka, AVP – Customer Relations
  • Mr. Jay Bray, Chief Executive Officer and President
  • Dana Dillard, Executive Vice President, Customer Relations
Additional Information
  • On November 1, 2016, BBB notified Nationstar Mortgage of concerning patterns in consumer complaints. Specifically, BBB identified patterns of allegations that the company 1) makes billing discrepancies on their accounts including but not limited to ...
  • On November 1, 2016, BBB notified Nationstar Mortgage of concerning patterns in consumer complaints. Specifically, BBB identified patterns of allegations that the company 1) makes billing discrepancies on their accounts including but not limited to failure to post payments to accounts, crediting payments to the wrong account, and double charging escrow accounts, and 2) fails to refund overpayments from escrow accounts and insurance checks. BBB requested Nationstar Mortgage's cooperation in eliminating the underlying causes to these patterns of complaints. On December 8, 2016, Nationstar Mortgage provided BBB a roll out plan that it has implemented to eliminate these types of complaints. In response, BBB will be monitoring Nationstar Mortgage's complaint activity for the coming months to determine whether the underlying cause for the patterns is still prevalent.

Products & Services
The company provides and services residential mortgage loans.
Alternate Business Names
  • Greenlight Financial Services
  • Champion Mortgage
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

NR

Pattern of Complaints

On November 1, 2016, BBB notified Nationstar Mortgage of concerning patterns in consumer complaints. Specifically, BBB identified patterns of allegations that the c... Read More

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
BBB is evaluating a pattern of complaints before issuing a rating.


Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

BBB reports on known significant government actions involving the business's marketplace conduct.

BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.

BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.

BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.

BBB reports when mail sent to the business was returned by the Postal Service.

Nationstar Mortgage LLC

THIS BUSINESS IS NOT BBB ACCREDITED

Nationstar Mortgage LLC

Customer Review Rating:

Positive
1%
Neutral
2%
Negative
96%