This Business Is Not BBB Accredited

Softlayer Technologies, Inc.

Softlayer Technologies, Inc.

(866) 325-0045

Softlayer Technologies, Inc.

12 years in business
14001 North Dallas Tollway, Suite M100
Dallas, TX 75240
BBB File Opened: 08/29/2007
Business Started: 05/05/2005
Type of Entity
Corporation
Contact Information
  • Principal: Mark Beaubouef, Director RS
  • Customer Service: Nikki Mather, Manager Revenue Services
Business Category
  • Computers - Sys Designers & Consult
  • Internet Services
  • Internet - Web Hosting
  • Information Technology Services

Additional Information
  • From the Terms of Service in our Master Services Agreement: All fees paid for Services to SoftLayer are non-refundable. If the Customer believes that the bills are in error, the Customer's sole and exclusive remedy is to seek SLA credits through t...
  • From the Terms of Service in our Master Services Agreement: All fees paid for Services to SoftLayer are non-refundable. If the Customer believes that the bills are in error, the Customer's sole and exclusive remedy is to seek SLA credits through the Customer Portal by opening an accounting ticket to give notice to SoftLayer within 30 days of the receipt of the disputed bill. Any invoice not disputed by Customer in accordance with Section 5.7 within 30 days of receipt of the invoice shall be conclusively accepted by Customer as correct. Customer shall not chargeback any credit card payments to SoftLayer and any such chargeback will result in an additional payment to SoftLayer of up to $500 which is a reasonable estimate of SoftLayer's additional administrative costs. Customer is responsible for any fees and costs (including, but not limited to, reasonable attorneys' fees, court costs and collection agency fees) incurred by SoftLayer in enforcing collection of fees. Full Text: http://cdn.softlayer.com/SoftLayer_MSA.pdf

Products & Services
SoftLayer offers bare metal and virtual cloud servers along with storage, networking and security services for customers to deploy application architectures designed precisely for their needs.
Service Area
Global Network of Data Centers
Alternate Business Names
  • SoftLayer, an IBM Company
  • SoftLayer Technologies, Inc., an IBM Company
  • SoftLayer

A-

Overview

SoftLayer, an IBM Company, operates a global cloud infrastructure platform built for Internet scale and provides Infrastructure-as-a-Service to leading-edge customers ranging from Web start ups to global enterprises.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Softlayer Technologies, Inc. include:

  • Failure to respond to 3 complaints filed against business.

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Softlayer Technologies, Inc.

This Business Is Not BBB Accredited

Softlayer Technologies, Inc.

Customer Review Rating:

100%

Composite Score: