BBB Accredited Business Profile

Hieline, Inc.

Hieline, Inc.

(214) 227-2222

Hieline, Inc.

17 years in business

630 N Central Expy STE 645
Plano, TX 75074-6760

BBB File Opened: 9/27/2010
Business Started: 2/16/1999
Business Started Locally: 2/16/1999
Type of Entity
Contact Information
  • Principal: Mr. Sadat Sharifi, President
Business Category
  • Hospital & Medical Equipment & Supplies
  • Wheel Chairs
  • Electric Scooters
  • Medical Equipment & Supplies
  • Orthopedic Appliances
  • Scooters - Repair

Additional Information
  • Return Policy Returns We make every effort to provide customers with the right products for their specific needs. But occasionally you may receive a product that doesn't work for you. If you have received a product and need to return it, follow these simple instructions: Please read our Return Policy and make sure that your product qualifies for refund. Submit an RMA (Return Merchandise Authorization) Return Policy You may return most new, unopened items sold and shipped by Hieline within 30 days of delivery for a full refund. Products must be in their original packaging and customer is responsible for shipping cost. All returns must meet the following conditions: Product must be in its original packaging. Product must be in its original new condition with no indication of usage. A Return Merchandise Authorization (RMA) must be submitted within 30 days of delivery. Product must be returned within 14 days of RMA date. Non-refundable products Custom-made products are non-refundable. These products are: Sports wheelchairs Ultra lightweight wheelchairs Any custom-made wheelchair Handycycles Custom- made lift chairs Open box items are also non-refundable. Bath safety equipment are non-refundable for sanitation and hygienic reasons Mattresses Restocking Fee 15% restocking fee is applied to the following items when returned: Lift chairs Beds Custom lightweight wheelchairs Power wheelchairs Vehicle lifts Cushions and Backs Rehab Shower Commode Chairs Therapeutic ShoesParts Important Notes Returned items without RMA number will not be credited. Please call us @ 1-855-443-5463 to obtain a Return Merchandise Authorization. Items must be returned within 14 days of RMA date. Return Shipping Charges Return shipping is customer's responsibility unless Hieline made an error. Please make sure that your item is shipped to proper address. We reserve the right to charge additional shipping fees if the item is shipped to the wrong address. Additional shipping fees may apply for missed pickup. Cancelled Orders Orders cancelled after the item has shipped are subject to all standard return policies. You must follow these procedures: Accept delivery Obtain an RMA Number Ship the item back Refused Delivery If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 25% restocking fee (minimum $25) will apply. Second-Day and Next-Day shipping costs will not be credited if delivery is refused. Issuing Credits Once your return is received, Hieline will issue a credit to the credit card used for the purchase. Please allow up to 4 weeks for your credit to be issued. If you paid by check or money order, we will issue a check within 30 days. Damaged and Defective Items Please do not use RMA for defective and damaged items. If your item is defective or was damaged during shipment, please call customer service at 1-855-443-5463 or email us at We will arrange for the item to be repaired or replaced promptly.

Products & Services
Wheelchairs, mobility scooters, power wheelchairs, travel scooters, lift chairs, knee scooters, portable oxygen, vehicle lifts, waling aids, Supascoota.
Service Area
Dallas / Ft. Worth
Alternate Business Names
  • Hieline Mobility Solutions

Licensing, Bonding or Registration:  This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.



Hieline Mobility Solutions provides mobility products and services for disabled to overcome their mobility limitations. We rent and sell wheelchairs, mobility scooters, lift chairs, knee scooters and more from the finest manufacturers.

Mon: 10:00 AM to 06:00 PM
Tue: 10:00 AM to 06:00 PM
Wed: 10:00 AM to 06:00 PM
Thu: 10:00 AM to 06:00 PM
Fri: 10:00 AM to 06:00 PM
Sat: 11:00 AM to 04:00 PM
Sun: Closed

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

BBB reports on known significant government actions involving the business's marketplace conduct.

BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.

BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.

BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.

BBB reports when mail sent to the business was returned by the Postal Service.

Hieline, Inc.

Hieline, Inc.


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