This Business Is Not BBB Accredited

Texas Family Fitness

Texas Family Fitness

(972) 417-1900

Texas Family Fitness

12 years in business
Headquarters
PO Box 3525
Coppell, TX 75019-9525
Additional Phone Numbers
  • (214) 872-1078
  • (214) 469-2210
  • (972) 393-3410
  • (972) 540-0200
  • (214) 383-2300
  • (816) 420-8888
  • (972) 612-0800
BBB File Opened: 02/08/2011
Business Started: 08/01/2004
Business Started Locally: 08/01/2004
Business Incorporated: 09/23/2009 in TX
Type of Entity
Limited Liability Company
Contact Information
  • Principal: Ms. Donna Lipscomb, Operations Manager
Business Category
  • Fitness Centers
Additional Information
  • On August 31, 2016, BBB notified Texas Family Fitness that BBB has identified concerning patterns in consumer complaints against the company. Specifically, consumer complaints allege difficulties in cancelling club membership contracts, includin...
  • On August 31, 2016, BBB notified Texas Family Fitness that BBB has identified concerning patterns in consumer complaints against the company. Specifically, consumer complaints allege difficulties in cancelling club membership contracts, including but not limited to assertions that Texas Family Fitness fails to disclose the terms and acceptable methods for cancellation at sign up, fails to provide an avenue for consumers to cancel their contracts without appearing in person, and fails to make appropriate personnel available at its facility to cancel membership services. Complaints further allege that even after consumers have completed all of the steps to cancel their membership services, Texas Family Fitness continues to automatically draft their bank accounts for membership dues beyond the cancellation date. Consumer complaints also allege that Texas Family Fitness turns accounts that have been wrongfully accumulated over to a collections agency. Moreover, consumer complaints allege Texas Family Fitness fails to make full disclosure of all if its fees and terms of membership. Likewise, complaints allege Texas Family Fitness fails to provide all promised services and subsequently fails to provide refunds for promised services not rendered. BBB requested Texas Family Fitness' voluntary cooperation in eliminating the identified patterns in consumer complaints. As of September 27, 2016, Texas Family Fitness has failed to respond.

Products & Services
Family Fitness Center
Alternate Business Names
  • Active Family Fitness
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

F

Pattern of Complaints

On August 31, 2016, BBB notified Texas Family Fitness that BBB has identified concerning patterns in consumer complaints against the company.

Specifically, consumer complaints allege difficulties in cancelling club membership contracts, including but not limited to assertions that Texas Family Fitness fails to disclose the terms and acceptable methods for cancellation at sign up, fails to provide an avenue for consumers to cancel their contracts... Read More

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Texas Family Fitness include:

  • 103 complaints filed against business
  • Failure to respond to 86 complaints filed against business.
  • 4 complaints filed against business that were not resolved.
  • Business has failed to resolve underlying cause(s) of a pattern of complaints.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Texas Family Fitness

This Business Is Not BBB Accredited

Texas Family Fitness

Customer Review Rating:

100%

Composite Score: