BBB Accredited Business Profile

TXU Energy Retail Company, LLC

TXU Energy Retail Company, LLC

(800) 242-9113

TXU Energy Retail Company, LLC

100 years in business
Headquarters
6555 Sierra Dr
Irving, TX 75039-2479
Additional Phone Numbers
  • (888) 399-5501
  • (972) 868-8041
  • (770) 491-8808
Additional Website Addresses
  • http://www.txuelectricdelivery.com/efficiency
BBB File Opened: 01/01/1932
Business Started: 01/01/1917
Business Started Locally: 01/01/1917
Type of Entity
Limited Liability Corporation
Business Management
  • Mr. Mike Hammock, Director
  • Mr. Jim Vermeulen, Manager
Contact Information
  • Principal: Mr. Jim Burke, Chairman and CEO
  • Mr. Mike Hammock, Director
  • Mr. Jim Vermeulen, Manager
Business Category
  • Electric Companies
Products & Services
This company provides residential and commercial electric service.
Alternate Business Names
  • TXU Energy
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

A+

Bankruptcy

Those with monetary claims against the company are advised to obtain a Proof of Claim form by writing to Delaware Bankruptcy Court CM/ECF, 824 Market St., 3rd Fl, Wi... Read More

Overview

TXU Energy provides convenient, 24/7 customer service. We're here to help all of our customers. If you have a complaint, call us at 1-800-632-7366 (Mon-Fri 8 AM-5 PM) or email txuexec@txu.com and a Resolution Specialist will be happy to help you.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.


Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

BBB reports on known significant government actions involving the business's marketplace conduct.

BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.

BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.

BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.

BBB reports when mail sent to the business was returned by the Postal Service.

TXU Energy Retail Company, LLC

TXU Energy Retail Company, LLC

BBB ACCREDITED SINCE 10/15/2007

Customer Review Rating:

Positive
20%
Neutral
0%
Negative
80%

Composite Score:

0 3
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