This Business Is Not BBB Accredited

Match.com

Match.com

(214) 576-9388

Match.com

19 years in business
Headquarters
8300 Douglas Ave STE 800
Dallas, TX 75225-5826
Additional Phone Numbers
  • (214) 576-3236
  • (214) 576-9523
BBB File Opened: 11/13/2000
Business Started: 09/11/1997
Business Started Locally: 05/14/1999
Type of Entity
Limited Liability Company
Contact Information
  • Principal: Mr. Amarnath Thombre, President
  • Customer Service: Mr. Mark Barnhart, Manager
  • Ms. Sarah Nordblum, Vice President
Business Category
  • Dating Service
  • Internet Services
  • Internet Marketing Services

Additional Information
  • Match.com, Match.com LLC and other trade name styles are included in the "Match Group" division of IAC/Interactive Corp (public company).
  • Match.com, Match.com LLC and other trade name styles are included in the "Match Group" division of IAC/Interactive Corp (public company).
  • On November 16, 2015, BBB requested Match.com's voluntary cooperation in eliminating identified patterns of consumer complaints. Specifically, BBB has received a significant number of complaints from consumers that allege Match.com LLC has failed to provide refunds as promised. As well, many consumer complaints allege Match.com LLC has continued to bill them for services although they had cancelled their memberships. On November 30, 2015, BBB received a response from Match.com stating, "We review and take every consumer complaint seriously. We deal with each consumer complaint we receive in a way that we believe fully complies with the user agreement between us and our members." On December 7, 2015, BBB notified Match.com that there were now 589 unanswered complaints against the company and again requested Match.com's voluntary cooperation in eliminating the identified patterns of consumer complaints. On March 20, 2017, Match.com contacted BBB to discuss the matter and communicated their intent to provide a written response in the future.

Products & Services
Online personal matching service.
Alternate Business Names
  • Chemistry.com
  • delightful.com
  • Singlesnet.com
  • Match.com SN, LLC
  • Tinder Inc.

F

Pattern of Complaints

On November 16, 2015, BBB requested Match.com's voluntary cooperation in eliminating identified patterns of consumer complaints.

Specifically, BBB has received a significant number of complaints from consumers that allege Match.com LLC has failed to provide refunds as promised.

As well, many consumer complaints allege Match.com LLC has continued to bill them for services although they had cancelled their memberships.

On November 30, 2015, BBB rece... Read More

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Match.com include:

  • 6 complaints filed against business that were not resolved.
  • Length of time business has taken to respond to complaints.
  • Business has failed to resolve underlying cause(s) of a pattern of complaints.

Complaints from customers are regarding the company's automatic renewal program. The Bureau recommends that you read and understand the company's policies on automatic renewal and cancelation.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Match.com

THIS BUSINESS IS NOT BBB ACCREDITED

Match.com

Customer Review Rating:

96%

Composite Score: