This Business Is Not BBB Accredited

Broadsword Student Advantage, LLC

Broadsword Student Advantage, LLC

(800) 374-0668

Broadsword Student Advantage, LLC

5 years in business
15305 Dallas Pkwy STE 300
Addison, TX 75001-6470
Additional Phone Numbers
  • (214) 442-1144
  • (800) 341-1372
  • (972) 464-4582
Additional Email Addresses
  • info@broadswordsa.com
  • tkelley@broadsworthadvantage.com
BBB File Opened: 11/02/2012
Business Started: 08/02/2012
Business Management
  • James Talbert
Contact Information
  • Principal: Ken Talbert
  • Customer Service: Tina Kelley, Paralegal
Business Category
  • Debt Consolidation Services
Additional Information
  • On July 2, 2014, BBB requested Broadsword Student Advantage's voluntary cooperation in eliminating an identified pattern of customer complaints. Specifically, BBB had received over 50 customer complaints, most alleging that Broadsword Student Adva...
  • On July 2, 2014, BBB requested Broadsword Student Advantage's voluntary cooperation in eliminating an identified pattern of customer complaints. Specifically, BBB had received over 50 customer complaints, most alleging that Broadsword Student Advantage, LLC fails to provide timely refunds for cancelled services and fails to respond to customer inquiries or provide relevant information during the refund request. As of August 14, 2014, the business has failed to provide a response to BBB's request. Other complaints allege dissatisfaction with the company's service and misrepresentation of the results of the debt negotiation program. Specifically, customers complain that paying the company fee and following the debt negotiation program does not reduce debt, as stated by company representatives. As a result of the program, customers complain, they have an increase in debt, due to late fees or additional interest and negative credit reporting. The company resolves complaints by offering refunds.
  • Ken Talbert of Affordable Life Plans in Carrollton, TX, is also listed as management in the following BBB files: Affordable Life Plans; Debt XS; Debt Relief Options; Clear Debt Results; and EFA Processing. Separate BBB Business Reviews are available on those businesses. See: http://www.bbb.org/dallas/business-reviews/debt-relief-services/affordable-life-plans-in-carrollton-tx-90516478 http://www.bbb.org/dallas/business-reviews/debt-relief-services/debt-xs-in-frisco-tx-36000435 http://www.bbb.org/dallas/business-reviews/debt-relief-services/debt-relief-options-in-carrollton-tx-90338201 http://www.bbb.org/dallas/business-reviews/credit-and-debt-counseling/clear-debt-results-in-irving-tx-90313133 http://www.bbb.org/dallas/business-reviews/debt-relief-services/efa-processing-lp-in-frisco-tx-90312872

Products & Services
This company offers to assist consumers with repayment of their federal student loan including applying or inquiring about forgiveness, consolidation, or repayment plans. Although some of the services offered by this company can be completed by consumers for free, this company offers to complete those free services on the consumer's behalf.

Broadsword Student Advantage, LLC

This Business Is Not BBB Accredited

Broadsword Student Advantage, LLC

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