This Business Is Not BBB Accredited

Broadsword Student Advantage, LLC

Broadsword Student Advantage, LLC

(800) 374-0668

Broadsword Student Advantage, LLC

5 years in business
15305 Dallas Pkwy STE 300
Addison, TX 75001-6470
Additional Phone Numbers
  • (214) 442-1144
  • (800) 341-1372
  • (972) 464-4582
Additional Email Addresses
  • info@broadswordsa.com
  • tkelley@broadsworthadvantage.com
BBB File Opened: 11/02/2012
Business Started: 08/02/2012
Business Management
  • James Talbert
Contact Information
  • Principal: Ken Talbert
  • Customer Service: Tina Kelley, Paralegal
Business Category
  • Debt Consolidation Services
Additional Information
  • On July 2, 2014, BBB requested Broadsword Student Advantage's voluntary cooperation in eliminating an identified pattern of customer complaints. Specifically, BBB had received over 50 customer complaints, most alleging that Broadsword Student Adva...
  • On July 2, 2014, BBB requested Broadsword Student Advantage's voluntary cooperation in eliminating an identified pattern of customer complaints. Specifically, BBB had received over 50 customer complaints, most alleging that Broadsword Student Advantage, LLC fails to provide timely refunds for cancelled services and fails to respond to customer inquiries or provide relevant information during the refund request. As of August 14, 2014, the business has failed to provide a response to BBB's request. Other complaints allege dissatisfaction with the company's service and misrepresentation of the results of the debt negotiation program. Specifically, customers complain that paying the company fee and following the debt negotiation program does not reduce debt, as stated by company representatives. As a result of the program, customers complain, they have an increase in debt, due to late fees or additional interest and negative credit reporting. The company resolves complaints by offering refunds.
  • Ken Talbert of Affordable Life Plans in Carrollton, TX, is also listed as management in the following BBB files: Affordable Life Plans; Debt XS; Debt Relief Options; Clear Debt Results; and EFA Processing. Separate BBB Business Reviews are available on those businesses. See: http://www.bbb.org/dallas/business-reviews/debt-relief-services/affordable-life-plans-in-carrollton-tx-90516478 http://www.bbb.org/dallas/business-reviews/debt-relief-services/debt-xs-in-frisco-tx-36000435 http://www.bbb.org/dallas/business-reviews/debt-relief-services/debt-relief-options-in-carrollton-tx-90338201 http://www.bbb.org/dallas/business-reviews/credit-and-debt-counseling/clear-debt-results-in-irving-tx-90313133 http://www.bbb.org/dallas/business-reviews/debt-relief-services/efa-processing-lp-in-frisco-tx-90312872

Products & Services
This company offers to assist consumers with repayment of their federal student loan including applying or inquiring about forgiveness, consolidation, or repayment plans. Although some of the services offered by this company can be completed by consumers for free, this company offers to complete those free services on the consumer's behalf.

F

Pattern of Complaints

On July 2, 2014, BBB requested Broadsword Student Advantage's voluntary cooperation in eliminating an identified pattern of customer complaints.

Specifically, BBB had received over 50 customer complaints, most alleging that Broadsword Student Advantage, LLC fails to provide timely refunds for cancelled services and fails to respond to customer inquiries or provide relevant information during the refund request.

As of August 14, 2014, the business h... Read More

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Broadsword Student Advantage, LLC include:

  • 20 complaints filed against business
  • Failure to respond to 11 complaints filed against business.
  • 3 complaints filed against business that were not resolved.
  • Business has failed to resolve underlying cause(s) of a pattern of complaints.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Broadsword Student Advantage, LLC

This Business Is Not BBB Accredited

Broadsword Student Advantage, LLC

Customer Review Rating:

There are NO reviews for this business.
Be the first to leave a review!