BBB Accredited Business Profile

Main Street Processing

Main Street Processing

(214) 261-4611

Main Street Processing

9 years in business
3505 Token Dr
Richardson, TX 75082-9710
Additional Phone Numbers
  • (214) 343-4242
BBB File Opened: 02/05/2008
Business Started: 10/11/2007
Business Started Locally: 10/07/2007
Business Incorporated: 10/11/2007 in TX
Type of Entity
Corporation
Contact Information
  • Principal: Mr. Steve Odom, CEO & Director
  • Customer Service: Quality Assurance, QA
Business Category
  • Credit Card Processing Service
Additional Information
  • On January 19, 2017, BBB identified a pattern of complaints. Specifically, there are a number of complaints that allege that Main Street Processing is using misleading sales tactics when soliciting business from potential clients. BBB has requested...
  • On January 19, 2017, BBB identified a pattern of complaints. Specifically, there are a number of complaints that allege that Main Street Processing is using misleading sales tactics when soliciting business from potential clients. BBB has requested cooperation from the business in efforts to eliminate the underlying cause of this pattern of complaints. On January 26, 2017, Main Street Processing responded to BBB in an effort to cooperate in this matter. They indicated they would implement the following steps to address the underlying cause for this pattern of complaints: - ...institute a random "call audit procedure" to evaluate live employee communications to ensure transparency and proper disclosure. Any employee found not adhering to our company disclosure and transparency standards will be immediately suspended or terminated. -Each "confirmation call" will be reviewed by a member of management in the span of 24 hours from which it occurred to ensure completeness, transparency and adequate disclosures of our company. Any infractions occurring within the confirmation call will be addressed immediately. BBB accepts these steps as a good-faith effort of cooperation to address this pattern of complaints. BBB will continue to monitor this business' complaint activity for the next 3, 6, 9, or 12 months to determine if the cause for the complaint pattern has been sufficiently addressed.

Alternate Business Names
  • Consolidated Payment Services, Inc
  • Tier 1 Merchant Services
  • Tier 1 Processing

NR

Pattern of Complaints

On January 19, 2017, BBB identified a pattern of complaints. Specifically, there are a number of complaints that allege that Main Street Processing is using misleading sales tactics when soliciting business from potential clients. BBB has requested cooperation from the business in efforts to eliminate the underlying cause of this pattern of complaints.

On January 26, 2017, Main Street Processing responded to BBB in an effort to cooperate in this... Read More

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
BBB is evaluating a pattern of complaints before issuing a rating.


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BBB reports on known significant government actions involving the business's marketplace conduct.

BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.

BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.

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Main Street Processing

Main Street Processing

BBB ACCREDITED SINCE 02/05/2008

Customer Review Rating:

50%
50%