This Business Is Not BBB Accredited

Michaels Stores, Inc.

Michaels Stores, Inc.

(800) 642-4235

Michaels Stores, Inc.

44 years in business
8000 Bent Branch Drive
Irving, TX 75063
BBB File Opened: 08/27/1996
Business Started: 11/01/1973
Type of Entity
Business Management
  • Principal: Danielle Pereyra, Manager Customer Care
Contact Information
  • Principal: Danielle Pereyra, Manager Customer Care
Business Category
  • Craft Supplies
  • Art Supplies
  • Hobby & Model Construction Supplies - Retail

Alternate Business Names
  • Michael's
  • Michaels
  • Michael's Corporation
  • Michael's Arts and Crafts Store


Government Action

On Apr 21, 2015, The Department of Justice, in conjunction with the Consumer Product Safety Commission (CPSC), filed suit against Michaels Stores, Inc and Michaels S... Read More

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Michaels Stores, Inc. include:

  • Failure to respond to 3 complaints filed against business.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

BBB reports on known significant government actions involving the business's marketplace conduct.

BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.

BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.

BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.

BBB reports when mail sent to the business was returned by the Postal Service.

Michaels Stores, Inc.


Michaels Stores, Inc.

Customer Review Rating:


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