This Business Is Not BBB Accredited

Directline Distributing, LLC

Directline Distributing, LLC

(972) 423-4160

Directline Distributing, LLC

6 years in business
900 Alpha Dr STE 410
Richardson, TX 75081-2800
Additional Phone Numbers
  • (855) 719-4723
BBB File Opened: 04/18/2013
Business Started: 06/29/2011
Type of Entity
Limited Liability Corporation
Contact Information
  • Principal: Ms. Lan Yu, Owner
Business Category
  • Clothing - Retail
Additional Information
  • On January 25, 2016, BBB contacted Directline Distributing, LLC dba Gradshop.com regarding concerns about its marketplace practices. Specifically, Directline Distributing, LLC states " If within 30 days of your online purchase at Gradshop.com, you...
  • On January 25, 2016, BBB contacted Directline Distributing, LLC dba Gradshop.com regarding concerns about its marketplace practices. Specifically, Directline Distributing, LLC states " If within 30 days of your online purchase at Gradshop.com, you find the identical product nationally advertised for less by one of our competitors, we will refund to you 110% of the difference!" Details of the 'lowest price guarantee' under the subheading 'eligibility' on the company website stating "in order to verify current pricing and availability, price match requests must be received prior to ordering." The site further states that "price matching applies to the total item cost. This includes shipping handling, taxes, or any other applicable fee(s)." BBB questioned how consumers can actually utilize the Gradshop.com 'lowest price guarantee' when it is impossible for consumers to meet both of these time-focused requirements as specified on the company website because they contradict one another. Thus, BBB requested a detailed description of the 'lowest price guarantee' to include, but was not limited to, specific narrative that demonstrates how consumers can actually meet all of the requirements in order to receive the promised refund of 110% of the difference, as well as a specific definition and/or examples of "any other applicable fee(s)". As of February 17, 2016, Directline Distributing LLC dba Gradshop.com has failed to respond.
  • On January 25, 2016, BBB requested Churchgoers.com's voluntary cooperation in eliminating concerning patterns of consumer complaints alleging that Directline Distributing, LLC dba Gradshop.com fails to deliver products for which consumers have ordered and paid to receive. As well, consumer complaints allege that Directline Distributing, LLC dba Gradshop.com fails to communicate or respond to consumers regarding delivery of products and refunds. As of February 17, 2016, Directline Distributing LLC dba Gradshop.com has failed to respond.

Alternate Business Names
  • JudicialShop.com
  • Stoles.com
  • Apparel Group
  • GradKids.com

F

Pattern of Complaints

On January 25, 2016, BBB requested Churchgoers.com's voluntary cooperation in eliminating concerning patterns of consumer complaints alleging that Directline Distrib... Read More

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Directline Distributing, LLC include:

  • 36 complaints filed against business
  • Failure to respond to 28 complaints filed against business.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

BBB reports on known significant government actions involving the business's marketplace conduct.

BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.

BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.

BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.

BBB reports when mail sent to the business was returned by the Postal Service.

Directline Distributing, LLC

THIS BUSINESS IS NOT BBB ACCREDITED

Directline Distributing, LLC

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