This Business Is Not BBB Accredited

MetroPCS Corporate Office

MetroPCS Corporate Office

(888) 863-8768

MetroPCS Corporate Office

23 years in business
Headquarters
PO Box 601119
Dallas, TX 75360-1119
Additional Phone Numbers
  • (214) 459-7204
BBB File Opened: 03/12/2002
Business Started: 06/01/1994
Business Started Locally: 06/01/1994
Type of Entity
Corporation
Contact Information
  • Principal: Ms. Hope Norris, Director of Customer Operations
  • Mr. J. Braxton Carter, Executive Vice President & CFO
  • Mr. Ed Chao, Senior VP Engineering & Network Operations
  • Mr. Tom Currier, Vice President Human Resources
  • Mr. Douglas S. Glen, Senior Vice President Corporate Development
  • Mr. Herbert "Chip" Graves, Senior Vice President Market Operations West
  • Mr. Thomas C. Keys, COO
  • Ms. Christine B. Kornegay, Senior VP Controller & Chief Accounting Officer
  • Mr. Roger D. Linquist, Chairman President & Chief Executive Officer
  • Mr. Todd C. Linquist, Vice President Product Management
  • Mr. Malcolm M. Lorang, Senior Vice President and Chief Technology Officer
  • Mr. Charles Moore, Vice President Market Finance and Control
  • Mr. John J. Olsen, Vice President and Chief Information Officer
  • Mr. Greg Pressly, Vice President of Customer Operations
  • Ms. Terri Smith, Vice President Revenue Assurance & Accounting
  • Mr. Mark A. Stachiw, Executive VP General Counsel and Secretary
  • Mr. Keith D. Terreri, Vice President Finance and Treasurer
  • Mr. Phillip R. Terry, Senior Vice President of Corporate Marketing
  • Mr. Ron Unger, Vice President Corporate Engineering
  • Mr. David Walker, Vice President of Network Operations

Business Category
  • Cell Phone & Tablet Equipment, Supplies & Repair
  • Cellular Telephone Service & Supplies

Additional Information
  • On July 30, 2015, BBB Dallas informed MetroPCS that a concerning spike in the number of complaints has been identified and requested that they cooperate with the BBB in addressing this pattern in order to eliminate it in the future. MetroPCS has coop...
  • On July 30, 2015, BBB Dallas informed MetroPCS that a concerning spike in the number of complaints has been identified and requested that they cooperate with the BBB in addressing this pattern in order to eliminate it in the future. MetroPCS has cooperated with BBB in addressing this matter outlining steps they are taking to eliminate the underlying cause to this pattern. On October 3, 2016, BBB determined that MetroPCS did not address the underlying cause for the significant increase in BBB complaints.

Products & Services
This company offers wireless communication services.
Alternate Business Names
  • MetroPCS - East Harlem
  • MetroPCS - Flamingo Retail Store
  • MetroPCS - Glenolden - Holmes
  • MetroPCS - Upper Darby
  • MetroPCS - Lamb Retail Store
  • MetroPCS - Boston Regional Office
  • MetroPCS - Lawrence
  • MetroPCS - Lynn
  • MetroPCS - Brockton
  • MetroPCS - Lowell
  • MetroPCS - Dorchester
  • MetroPCS - Cambridge
  • MetroPCS - Bonanza Retail Store
  • MetroPCS - Dallas Regional Office
  • MetroPCS - Dallas/Shreveport Regional Office
  • MetroPCS - Duncanville
  • MetroPCS - Plano
  • MetroPCS - Mesquite
  • MetroPCS - Hurst
  • MetroPCS - Irving
  • MetroPCS - Arlington
  • MetroPCS - Jefferson
  • MetroPCS - Jacksboro
  • MetroPCS - Hulen
  • MetroPCS - Garland
  • MetroPCS - NW Hwy
  • MetroPCS - Cheltenham
  • MetroPCS - Kensington
  • MetroPCS - Trenton
  • MetroPCS - Cherry Hill
  • MetroPCS - Cottman
  • MetroPCS - Siena Retail Store
  • MetroPCS - Detroit Regional Office
  • MetroPCS - Craig Retail Store
  • MetroPCS - Dearborn
  • MetroPCS - Ann Arbor
  • MetroPCS - Pontiac
  • MetroPCS - Sacramento Regional Office
  • MetroPCS - Roseville
  • MetroPCS - Stockton
  • MetroPCS - Citrus Heights
  • MetroPCS - Arden Way
  • MetroPCS - Elk Grove
  • MetroPCS - Antelope
  • MetroPCS - West Sacramento
  • MetroPCS - Vacaville
  • MetroPCS - Modesto
  • MetroPCS Lansing Regional Office
  • MetroPCS - Redding
  • MetroPCS - Lathrup Village
  • MetroPCS - Hazel Park
  • MetroPCS - Mexican Town
  • MetroPCS - Clinton Township
  • MetroPCS - Taylor
  • MetroPCS - Livonia
  • MetroPCS - Westland
  • MetroPCS - Lansing
  • MetroPCS - Flint
  • MetroPCS - Kentwood
  • MetroPCS - San Francisco Regional
  • MetroPCS - Los Altos
  • MetroPCS - Redwood City
  • MetroPCS - San Jose / Gould Plaza
  • MetroPCS - Campbell
  • MetroPCS - Fremont
  • MetroPCS - Santa Clara
  • MetroPCS - Dublin
  • MetroPCS - Pleasant Hill
  • MetroPCS - San Leandro
  • MetroPCS - El Cerrito / Albany
  • MetroPCS - Emeryville
  • MetroPCS - Pittsburg
  • MetroPCS - Santa Rosa
  • MetroPCS - San Francisco
  • MetroPCS - San Bruno
  • MetroPCS - Daly City
  • MetroPCS - Van Ness
  • MetroPCS - Fulton Mall
  • MetroPCS - Flatbush
  • MetroPCS - Jamaica
  • MetroPCS - Lexington
  • MetroPCS - Jackson Heights
  • MetroPCS - The Hub
  • MetroPCS - Staten Island
  • MetroPCS - West NY
  • MetroPCS - Newark
  • MetroPCS - Philadelphia Regional Office
  • MetroPCS - Temple
  • MetroPCS - Airport
  • MetroPCS - Coral Gables
  • MetroPCS - Hialeah
  • MetroPCS - Homestead
  • MetroPCS - Kendall
  • MetroPCS - North Dade
  • MetroPCS - Davie
  • MetroPCS - Pompano
  • MetroPCS - Ft. Lauderdale
  • MetroPCS - Hollywood
  • MetroPCS - Pembroke Pines
  • MetroPCS - Lake Worth
  • MetroPCS - Wellington
  • MetroPCS - Ft. Myers
  • MetroPCS - Naples
  • MetroPCS - Port St. Lucie
  • MetroPCS - Park Cities
  • MetroPCS - Allen
  • MetroPCS - Sand Lake
  • MetroPCS - Hiawassee
  • MetroPCS - Kissimmee
  • MetroPCS - Winter Park
  • MetroPCS - Melbourne
  • MetroPCS - Daytona
  • MetroPCS - Normandy
  • MetroPCS - Orange Park
  • MetroPCS - Southside
  • MetroPCS - Regency
  • MetroPCS - Gainesville
  • MetroPCS - Tampa
  • MetroPCS - Lakeland
  • MetroPCS - Worcester
  • MetroPCS - East Hartford
  • MetroPCS - Springfield
  • MetroPCS - Grand Rapids Regional Office
  • MetroPCS - 8 Mile & Gratiot
  • MetroPCS - Woodward-Philadelphia
  • MetroPCS - NY Regional Office
  • MetroPCS - Whitman Plaza
  • MetroPCS - Harlem
  • MetroPCS - Providence Retail Store
  • MetroPCS - Manchester Retail Store
  • MetroPCS Las Vegas Regional Office
  • MetroPCS - West Charleston Retail Store
  • MetroPCS NY Satellite Office - Fairfield
  • MetroPCS - East Brunswick
  • MetroPCS - Fordham
  • MetroPCS - Williamsburg
  • MetroPCS - Barclays Center
  • MetroPCS - Kings Plaza
  • MetroPCS NY Satellite Office - Garden City
  • MetroPCS - Westbury
  • MetroPCS - Cleveland Regional Office
  • MetroPCS - Baldwin Hills
  • MetroPCS - Los Angeles Regional Office
  • MetroPCS - East L.A.
  • MetroPCS - MacArthur Park
  • MetroPCS - Lynwood
  • MetroPCS - Stanton
  • MetroPCS - Long Beach
  • MetroPCS - Panorama City
  • MetroPCS - EL Monte
  • MetroPCS - Pomona
  • MetroPCS - San Diego
  • MetroPCS - Indio
  • MetroPCS - Redlands
  • MetroPCS - Riverside Regional Office
  • MetroPCS - Riverside
  • MetroPCS - Irvine Regional Office
  • MetroPCS - San Juan Capistrano
  • MetroPCS - Fresno Regional Office
  • MetroPCS - Fullerton
  • MetroPCS - Santa Ana
  • MetroPCS - Hartford Regional Office
  • MetroPCS - Orlando Regional Office
  • MetroPCS - North Dade
  • MetroPCS - Marlins Ballpark
  • MetroPCS - Doral
  • MetroPCS - Fort Lauderdale
  • MetroPCS - South Florida Regional Office
  • MetroPCS - Deerfield Beach
  • MetroPCS - #5001
  • MetroPCS - #5005
  • MetroPCS - EdisonMall
  • MetroPCS - Naples
  • MetroPCS - Alparetta
  • MetroPCS - South DeKalb
  • MetroPCS - Marietta
  • MetroPCS - Atlanta Regional Office
  • MetroPCS - Roswell
  • MetroPCS - Northlake
  • MetroPCS - Gwinnett Station
  • MetroPCS - Town Center
  • MetroPCS - Southlake
  • MetroPCS - Downtown (ATL)
  • MetroPCS - Metropolitan
  • MetroPCS - Cascade Road (ATL)
  • MetroPCS - Plaza Fiesta (ATL)
  • MetroPCS - Central Florida Regional Office
  • MetroPCS
  • MetroPCS South Florida Regional Office
  • Metro PCS

B+

Pattern of Complaints

On July 30, 2015, BBB Dallas informed MetroPCS that a concerning spike in the number of complaints has been identified and requested that they cooperate with the BBB in addressing this pattern in order to eliminate it in the future. MetroPCS has cooperated with BBB in addressing this matter outlining steps they are taking to eliminate the underlying cause to this pattern. On October 3, 2016, BBB determined that MetroPCS did not address the unde Read More

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for MetroPCS Corporate Office include:

  • Business has failed to resolve underlying cause(s) of a pattern of complaints.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

MetroPCS Corporate Office

This Business Is Not BBB Accredited

MetroPCS Corporate Office

Customer Review Rating:

10%
86%

Composite Score: