BBB Accredited Business Profile

MONI

(800) 447-9239

MONI

26 years in business
Headquarters
1990 Wittington Pl
Dallas, TX 75234-1904
Additional Email Addresses
  • executiveresponseteam@monitronics.com
Additional Website Addresses
  • https://www.consumeraffairs.com/homeowners/monitronics.html
BBB File Opened: 08/11/2011
Business Started: 12/04/1991
Business Started Locally: 12/17/2010
Type of Entity
Corporation
Business Management
  • Principal: Mr. Jeffery Gardner, CEO and President
Contact Information
  • Mr. Jay Autrey
  • Customer Service: Ms. Veronica Moturi, Consumer Affairs
  • Principal: Mr. Jeffery Gardner, CEO and President
Business Category
  • Burglar Alarm Systems - Dealers, Monitoring & Service
  • Fire & Smoke Alarm Systems
  • Home Automation
  • Smoke Detectors & Alarms
  • Consultants - Security
  • Security Control Equipment & System Monitors
  • Security Cameras
  • Security Systems Consultants

Additional Information
  • On April 27, 2016, BBB identified a pattern of complaints. Specifically, there are a number of complaints that allege that Moni continues to auto-bill and/or auto-debit consumers' accounts after they have cancelled services. BBB has requested coope...
  • On April 27, 2016, BBB identified a pattern of complaints. Specifically, there are a number of complaints that allege that Moni continues to auto-bill and/or auto-debit consumers' accounts after they have cancelled services. BBB has requested cooperation from the business in efforts to eliminate the underlying cause of this pattern of complaints. On April 28, 2016 Moni provided BBB with cooperation in steps they will take to eliminate the pattern of complaints. Moni has indicated they are implementing a streamlined process for customers to discontinue their service. This process is also set up to prevent continued billing after the consumer cancels their account. BBB will continue to monitor the complaint activity to determine if Moni has successfully addressed the underlying cause of this pattern of complaints.

Service Area
U.S. and Canada
Alternate Business Names
  • Ascent Capital Group, Inc.
  • Monitronics
  • Monitronics Security, LP
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

NR

Pattern of Complaints

On April 27, 2016, BBB identified a pattern of complaints. Specifically, there are a number of complaints that allege that Moni continues to auto-bill and/or auto-d... Read More

Overview

Let's socialize:

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
BBB is evaluating a pattern of complaints before issuing a rating.


Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

BBB reports on known significant government actions involving the business's marketplace conduct.

BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.

BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.

BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.

BBB reports when mail sent to the business was returned by the Postal Service.

MONI

MONI

BBB ACCREDITED SINCE 08/11/2011

Customer Review Rating:

Positive
11%
Neutral
4%
Negative
85%
Request a Quote