This Business Is Not BBB Accredited

Auto Assure, LLC

Auto Assure, LLC

(972) 202-9761

Auto Assure, LLC

6 years in business
6400 Pinecrest Dr Suite 400
Plano, TX 75024-6099
Additional Phone Numbers
  • (800) 228-6349
  • (800) 971-6117
BBB File Opened: 12/27/2010
Business Started: 09/14/2010
Business Started Locally: 09/14/2010
Business Incorporated: 09/14/2010 in TX
Type of Entity
Corporation
Contact Information
  • Principal: Mrs. Shelby Clark, Director of Customer Serv
Business Category
  • Auto Warranty Processing Service
Additional Information
  • According to information in BBB files, Mr. Bill Loughborough principle of Auto Assure, is also the owner of several other companies in BBB files. The BBB has separate BBB Business Reviews for those companies below: Net Debt, LLC - http://www.bbb....
  • According to information in BBB files, Mr. Bill Loughborough principle of Auto Assure, is also the owner of several other companies in BBB files. The BBB has separate BBB Business Reviews for those companies below: Net Debt, LLC - http://www.bbb.org/dallas/business-reviews/debt-relief-services/net-debt-in-addison-tx-90523416 Credit Answers- http://www.bbb.org/dallas/business-reviews/debt-relief-services/credit-answers-in-plano-tx-90028824 Credit Arbitrators- http://www.bbb.org/dallas/business-reviews/debt-relief-services/credit-arbitrators-in-plano-tx-90315469 Credit Resolution Advisors- http://www.bbb.org/dallas/business-reviews/debt-relief-services/credit-resolution-advisors-in-plano-tx-90385330 Debt Relief Advocates- http://www.bbb.org/dallas/business-reviews/sales-lead-generation/debt-relief-advocates-in-plano-tx-90525904
  • On August 18, 2016, BBB notified AutoAssure, LLC of a concerning pattern in consumer complaints alleging AutoAssure misleads consumer by making the statement in its letters that the consumer has not contacted them to have their vehicle service contract "updated," when the consumer never had a vehicle services contract with AutoAssure, or in some instances, with any company; therefore, there would be no contract to "update". BBB requested AutoAssure's voluntary cooperation in eliminating the underlying cause of the identified pattern in complaints. On April 14, 2017, AutoAssure notified BBB that it will transition its offers away from the term "updated." In response, BBB will monitor AutoAssure's complaint activity for the coming months to determine whether the underlying cause for the pattern is still prevalent.

Alternate Business Names
  • Vehicle Services Department
  • Vehicle Services Dept
  • Advance Endurance
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

B-

Pattern of Complaints

On August 18, 2016, BBB notified AutoAssure, LLC of a concerning pattern in consumer complaints alleging AutoAssure misleads consumer by making the statement in its letters that the consumer has not contacted them to have their vehicle service contract "updated," when the consumer never had a vehicle services contract with AutoAssure, or in some instances, with any company; therefore, there would be no contract to "update". BBB requested AutoAss... Read More

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Auto Assure, LLC include:

  • 258 complaints filed against business
  • 2 complaints filed against business that were not resolved.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Auto Assure, LLC

This Business Is Not BBB Accredited

Auto Assure, LLC

Customer Review Rating:

49%
45%

Composite Score: