This Business Is Not BBB Accredited


(844) 339-6334


31 years in business
PO Box 619810
Corporate Office
Dallas, TX 75261-9810
BBB File Opened: 06/22/2007
Business Started: 01/01/1986
Business Started Locally: 01/01/1986
Business Incorporated: 05/15/2006 in TX
Type of Entity
Business Management
  • Kathy Barker, Manager Client Care
Contact Information
  • Joe Walsh, President/CEO
Business Category
  • Advertising - Directory & Guide
  • Yellow Page Advertising

Alternate Business Names
  • Dex Media
  • Dex Media, Inc.
Revoked BBB accredited business


BBB Accreditation (Revocation)

Failure to eliminate the underlying cause of complaints on file with the BBB.
Unresolved complaint(s).

Pattern of Complaints

On March 19, 2015, the BBB contacted Dex Media, Inc., to request that the company eliminate underlying causes for an observed pattern of consumer complaints.

BBB files indicate that this business has a pattern of complaint allegations, over the past 36 months, of deficiencies in service provided and sales misrepresentations. The company responded back to the BBB with a plan on eliminating the underlying cause of the complaints, and is cooperati... Read More

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for DexYP include:

  • 5 complaints filed against business that were not resolved.
  • Business has failed to resolve underlying cause(s) of a pattern of complaints.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.


This Business Is Not BBB Accredited


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